Customer Service Engineer
Resume:
Stephen M. Smith
South Amboy, NJ 08879 ***********@*****.***
PC, NETWORK, POS TECHNICIAN
COMPUTER SKILLS – CompTIA A+ Certified, Dell Certified, HP Certified, Lenovo Certified, IBM Certified, NCR Certified. Alienware Certified, Ghosting, Dos Windows 3.1, 95, 98, 2000, XP, Vista, 7, 8, Cisco, Networking, Wireless Networking, NT Workstation 4.0, PC Configuration, PC Troubleshooting, installation or removal of hardware and/or software. P.O.S. equipment. Microsoft Office 97, 98, 2000, XP, Vista, 7. Computerized Accounting, Lotus 1-2-3, Microsoft Word, Excel Publisher and Access.
EXPERIENCE
DCI, Technology Solutions, Branchburg, New Jersey
Field Service Engineer July 2015 – Present
Diagnosed and repaired desktop, laptop and tablet computers
Ordering correct, minimal computer parts was vital
Imaged new computers with customers image for deployment
Engraved customers laptops with specific logos
F2ONSITE, Technical Field Services, both commercial onsite and in-home coverage, Central New Jersey
PC Field Technician October 2014 – July 2015 part time
On-site Warranty/break fix repairs of desk tops, laptops, P.O.S. and peripherals
Excellent customer service skills and customer satisfaction
Self-manage, contact customers via phone, route service calls for best customer service and efficiency
Parts management, parts pickup and responsible for return of parts
ALZO INT’L, services the cosmetic, toiletry, personal care, pharmaceutical, household, industrial and institutional markets in Sayreville, NJ
Shipping and Receiving May 2012 – July 2014
Processed customer orders and prepared them for shipping
STRAUSS DISCOUNT AUTO, Auto Service and Retail, South River, New Jersey
P.O.S. Field Service Technician May 2007 – May 2012
Without training I taught myself how to repair P.O.S. equipment such as register pc's, Ithaca and Oki printers, Symbol scan guns and omnilinks, Magtek credit card readers, cash drawers, Neoware thin clients and APC battery back-ups
Configured and installed store network equipment like switches, routers, hubs, DSL and ISDN modems, network cards and Cat 5 cable
Maintained enough backup equipment inventory for 90 stores
Worked with managers and helped Help Desk on a wide variety of problems with POS equipment on how they should be fixed and how to prevent problems in the future
NATIONAL MICRO-RENTALS, A Computer and Presentation Equipment Rental Company, Cranbury, New Jersey
In House – Field Technician May 2004 – May 2007
Configured a wide variety of customer specific computer and audio/video equipment orders for delivery and set-up
Troubleshot, maintained, configured and installed laptops, desktops, computer networks, video displays, LCD’s, plasmas, video projection, video switching, video playback, audio microphone, audio consoles, audio PA gear, audio playback
Onsite customer support with any questions, concerns or problems they may have with their equipment
Planned, prioritized and met daily deadlines of customer orders
Assisted Sales personnel to ensure customer had correct equipment for their specific situation
Managed small groups of workers on how to plan, organize and execute the building of customer’s expo booths with computer and audio/visual equipment.
AGILYSYS, A Retail Solutions Group, South Amboy, New Jersey
Customer Engineer March 2004 – July 2004 Contract position
Installed, repaired and troubleshot various point of sale equipment
Equipment included front end computers dealing with registers
Replaced and installed networking components
Configured network computers
Troubleshot, repaired and configured hubs, switches, battery back-ups and wireless access points
Planned and prioritized an average of fifty calls per week
Maintained, updated and kept an accurate record of a wide variety of personal inventory
NATIONAL CASH REGISTER, A Dell and Gateway Technology Consulting Partner, Parlin, New Jersey
Customer Support Engineer March 2002 – June 2003
Installed new computers and wireless networks
Provided orientation to customer after installations
Repaired desktops, laptops and workstations
Swapped out broken hardware and replaced with new parts
Troubleshot software and networking problems
Provided support over phone with customers and Dell technical support regarding computers problems
EDUCATION
ALPHATRAIN, Eatontown, New Jersey – Full-time Student
PC Help and Support Specialist March 1999 – August 1999
Classes included Dos, Windows 3.1, 95, Networking Essentials, NT Workstation 4.0, PC Configuration and Troubleshooting, Microsoft Word, Excel, Access
Classes included Dos, Windows 3.1, 95, Networking Essentials, NT Workstation 4.0, PC Configuration and Troubleshooting, Microsoft Word, Excel, Access
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