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Manager Customer Service

Location:
Kottakkal, Kerala, India
Posted:
December 06, 2017

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RAMANUNNY. S. MENON

Address : Saketham house, Sungardens line

Kuttimukku road, Cheroor, Thrissur,

P.O 680008 Kerala, India.

Cell Phone : 0091-906149659

Telephone 0487-2325452

Email : ac3mbo@r.postjobfree.com

PERSONAL SNIPPETS

Date of Birth : 7th January 1988

Sex : Male

Marital Status : Married

Language Proficiency : English, Arabic, Hindi, Malayalam & Tamil Citizenship : Indian

Passport No : K 1066699

Visa status : Visit Visa

OBJECTIVE

A result-oriented, highly motivated, trustworthy and hardworking young professional seeking challenging opportunity in reputed Hotel and Hospitality Sector. WORK EXPERIENCE

Manager @ Swadh Fine Dining Restaurant (Paravattani, Thrissur, Kerala, India)

(October 2016 till date)

Coordinate daily front of the house and Back of the house restaurant operations.

Deliver superior service and maximize customer satisfaction.

Respond efficiently and accurately to customer complaints.

Regularly review product quality and research new vendors.

Organize and supervise shifts.

Appraise staff performance and provide feedback to improve productivity.

Estimate future needs for goods, kitchen utensils and cleaning products.

Ensure compliance with sanitation and safety regulations.

Manage restaurant’s good image and suggest ways to improve it.

Control operational costs and identify measures to cut waste.

Create detailed reports on weekly, monthly and annual revenues and expenses.

Promote the restaurant in the local community through word-of-mouth and restaurant events.

Train current and new employees on proper customer service practises.

Implement policies and protocols that will maintain future restaurant operations Operations Manager @ Swiss Bel Hotel (4*), Doha, Qatar

(October 2015 – June 2016)

Job Description: Reporting to General Manager; to administer all activities directly related to making products or providing services.

Fully responsible for all aspects of all department.

Support and work with all head of departments in all aspects of running hotel.

Ensure the premises are in operative condition as per category of the unit

Conduct daily operation team meeting with all HOD to discuss routine operational matters and sales targets.

Ensure SOP implementation in all department

Monitor the purchase requisitions of each department (collection from debtors, payable to the vendors and suppliers etc)

Randomly inspecting F & B, Kitchen stores to check the stock in hand, quality and expiry etc with F & B Manager.

Inspecting all department with their respective managers for cleanliness, service readiness, staff grooming as per hotel standard.

Assessing and reviewing customer satisfaction and service recovery process.

Maintain operational and overhead cost to maintain maximum revenue to the organisation Operations Manager2015 @ Sun and Sky Hotel (4*), Dubai, U A E

(November2013 – August 2015)

Job Description:Reporting to Managing Director; fully responsible for all aspects of all department. Support and work with all head of departments in all aspects of running hotel

Ensure the premises are in operative condition as per category of the unit

Fully responsible for all aspects of all department

Ensure SOP implementation in all department

Conduct daily operation team meeting with all HOD to discuss routine operational matters and sales targets.

Randomly inspecting F & B, Kitchen stores to check the stock in hand, quality and expiry etc with F & B Manager.

Assessing and reviewing customer satisfaction and service recovery process.

Maintain operational and overhead cost to maintain maximum revenue to the organisation Food and Beverage Manager @ Sun and Sky Hotel (4*), Dubai, U A E

(January 2013 – October 2013)

Job Description: Reporting to General Manager; to manage the entire operations of hotel F& B Departments. Example: Fine dining restaurant, restaurant with alcohol, clubs, room service, mine bar.

Managing food and beverage operations within budget

Leading F&B team by attracting, recruiting, training and appraising talented personal.

Preserve excellent levels of internal and external customer service.

Design each F&B outlet menu card, continuously make necessary changes and improvement in outlet.

Identify customer’s needs and respond proactively to all their concerns.

Establish targets, KPI’S, schedules, policies and procedures to team.

Give training, appraising talented, motivation and teamwork.

Comply with all health and safety regulations.

Report on management regarding sales results and productivity. Food and Beverage supervisor @ VIVANTA Surya Coimbatore by Taj (4*), India.

(October 2011 to Jan 2012)

Job Description: Reporting to Food and Beverage manager;

Responsible to verify all work schedules and follow proper documentation rules and policies and procedures.

Check cleanliness of all bars and kitchens and if all items are properly labelled and dated.

In the absence of Food and Beverage Manager, is responsible for supervising the shift.

Responsible for check out keys to open and close bars.

Ensure the safety, security of employees and guests and enforces health department rules and policies the laws, and procedures pertaining to the service and sale of alcoholic beverages.

Promptly and professionally handles guest issues and communicates problems and concerns to department manager.

Supervisory responsibilities include; training, scheduling, assigning, and directing work of employees assigned to the shift, appraising performance and resolving problems. Internship@The Woods Manner Hotel (3*), Cochin. India

(Between Jan and Feb 2011)

Job Description: Reporting to Trainee Manager or concerned head. Key areas include: -

Delighting Customer with front office skills

Creating and making of various Cookies.

Cake designing and decoration functions.

KEY SKILLS

Understands customer needs.

Understands the organization’s financial performance.

Motivates the team and Tracks and measures staff performance.

Creates a positive learning environment.

Maximizes staff utilizations.

Infuses pride in organizational values and missions.

Strong Communication, Interpersonal and Initiative skills.

Ability to work efficiently in both Independent and Team environment.

Very effective and experienced in various areas of Hotel Management.

Quick learning skills, Accepting challenges & working under stressful conditions.

Adapting quickly to varying conditions, Time management & Organising skills

Analytical & Design skills.

EDUCATION & CREDENTIALS

Bachelor of Science Degree in Hotel Management from SNR Sons College, Coimbatore, India (2012)

CDC Certification for Catering from Directorate General of Shipping, Government of India; at Euro-Tech Maritime Academy, Cochin (2012)

Computer Aided Accounting & Finance from Victory Accounts Training College, Trichur, India (2009)

Higher Secondary School Certification from Govt. of India (2009). IT PROFICIENCY

Well versed in hotel software, like Operas and IDeaS.

Proficient in MS – Office, excel, power point presentation REFERENCES

Dr. Ali Ewais

General Manager

Swiss-bel Hotel, Doha, Qatar.

Mob No: +974 7716 3510

Email id: ac3mbo@r.postjobfree.com

Mr. Baburaj

General Manager

Lavender Hotel, Deira, Dubai

Mob No: 971507650752

Email id: ac3mbo@r.postjobfree.com

Dr.Nazar

Medical Care, Sharjah, U.A.E

Mob No: 971 50 560 5408

Email id: ac3mbo@r.postjobfree.com



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