Resume

Sign in

Microsoft Office Support

Location:
Washington, District of Columbia, United States
Salary:
67000
Posted:
December 06, 2017

Contact this candidate

WAYNE THOMAS

**** ********** ****** ***** ********** VA 22315

Work 202.***.**** Cell 571.***.**** ac3mb1@r.postjobfree.com

Professional Summary

** + years of experience with Microsoft Office Training, desktop support, deployments and configurations.

Desktop support which includes installation of software, configuration of computers, printer installs, VPN installations, adding computers to domain, computer deployment and inventory control.

Application support for Microsoft Office Suite

Certifications include: A+/MOS/ITILv3

Utilization of cloud backups

Teacher MOS designed for certification preparation and design of course curriculum Web Design using Dreamweaver, Swish and HTML

Experience

US Environmental Protection Agency, Washington, DC

www.epa.gov Security Clearance: Public Trust

August 2013 to May 2017

Personal Computer Support Technician

Support and maintain in-house computer systems, desktops, and peripherals

Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment

Ensuring optimal workstation performance

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

Accurately document instances of hardware failure, repair, installation, and removal.

Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

Support development and implementation of new computer projects and new hardware installations.

Member of Windows 7 Migration team

oPicked up PCs from Asset Management

oRetrieve Computer Name from Active Directory

oRan and Submit CSV file to Network Engineers

oRan the image for the PC

oTransfer customer’s data from old PC to the new PC

oDeployed the PC and configured the PC for the customer

oConfigured email, printer, share drives and Lotus Notes

iPhone configurations, setup, and troubleshooting

Lotus Notes configurations, setup, and troubleshooting

Active Directory – password resets, locating PC names and customer IDs, finding PC OUs and account verifications.

US Food and Drug Administration, White Oaks, MD

www.fda.gov Security Clearance: Public Trust

January 2013 to August 2013

Tier 2 Desk Side Support Technician

Responsibilities are installing, connecting, configuring, upgrading, troubleshooting, diagnosing, and repairing desktop/laptop PCs, Blackberries, and peripherals (such as printers and scanners)

Responsible for hardware upgrades, including adding memory, hard drives, removable storage media, DVD-ROMs, and network interface cards

Software support includes operating systems, application software, utility software, and internally developed system software.

Technicians typically provide desk side support and where applicable, use software tools to fix PC and peripheral problems remotely; these tools include but not limited to SCCM.

Maintain executive/senior staff members’ computer requests, support software merchants and the in-house networking staff to resolve issues.

Member of Windows 7 Migration team

Capital One Bank, Laurel, MD

www.capitalone.com

November 2012 to January 2013

Configuration Technician

Guided responsibilities for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Primary tools were SCCM & SALT.

Installs and optimizes HW/SW/Networking product and configurations at customer sites.

Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.

Proficient in troubleshooting Windows XP, standard MS applications, and HP hardware.

US Consumer Product Safety Commission, Bethesda, MD

www.cpsc.gov

March 2012 to October 2012

Desktop Support Analyst Security Clearance: Public Trust

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

Interact with numerous computer platforms in a multi-layered client server environment.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Trains and orients staff on use of hardware and software.

Supported end-user that are new to SharePoint

Recommends and / or performs upgrades on systems to ensure longevity.

Works with procurement staff to purchase hardware and software.

Assesses functional needs to determine specifications for purchases.

Orders computer supplies.

Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable all setup Digital Video Conferences (DVC).

Support executive/senior staff members’ computer requests, service software merchants and the in-house networking staff in resolving issues.

Member of Windows 7 Migration team

Alion Science & Technology, Fairfax, VA

www.alionscience.com

September 2009 to December 2011

Sr. Computer Specialist

Manage servers, including print and backup servers and their associated operating systems and software.

Install anti-virus, VPN and desktop applications

Manage local network hardware and equipment, including switches, hubs, and UPSs.

Manage servers, including print and backup servers and their associated operating systems and software.

Administer all equipment, hardware and software upgrades and maintain phone and voice-mail system.

Provide guidance on specifications for new desktop and laptop purchases

Supported end-user that are new to SharePoint

Aid executive/senior staff members and assist the software vendors and the internal networking staff to resolve issues.

Arctic Slope Regional Corporation, Greenbelt, MD

www.asrcfederal.com

March 2007 to September 2009

Client Analyst Specialist

Created, deleted, and administered network accounts using Active Directory

Designed, installed, supported, and troubleshot TCP/IP and NetBEUI networks, and labs.

Configured Internet connections. Installed hardware devices such as NICs, modems, hard drives, and CD-ROM/DVDs.

Performed CPU upgrades.

Installed and troubleshot Windows device drivers.

Supported Microsoft Office users on-site and remote users

Supported end-user that are new to SharePoint

Configuration of e-mail and Microsoft Exchange using RPC/HTTP.

Support executive/senior staff members and work the software vendors and the internal networking staff to resolve issues.

Member of Windows Migration team

Howard University, Washington, DC

www.coas.howard.edu/hucup

June 2007 to September 2009 (Part-Time)

Computer Instructor

Teach student to use MS Office at an expert level

Maintain and configure computers in classroom for students and staff

Inform students on problem solving techniques

Teach students to design and maintain websites

Management System Services Inc. Rockville MD

February 2006 to March 2007

Software Trainer Security Clearance: Public Trust

Microsoft Access Lead Trainer

Develop technology training curriculum

Train MS Office product features to staff

Build PowerPoint presentations for use in government training sessions

Assist staff with installing software, Outlook configurations and Blackberry setups and support

Alliance of Concerned Men, Washington DC

http://www.interchange.org/romros/resource-1.html

May 2005 to January 2006 (Part-Time)

IT Coordinator

Design and build computer lab

Develop technology training curriculum

Teach MS Office and provide skill set required to pass Microsoft Office User Specialist Certification Exam

System administrator for server, classroom and lab

Install operating systems, Microsoft Office Suite, printers and connect all computers and server to Internet.

Multi-Media Training Institute (MMTI), Washington DC

www.mmtidc.org

March 2003 to September 2005 (Part-Time)

Web Design/Computer Instructor

Design websites for MMTI and other clients using Dreamweaver and Swish.

Train students to obtain MOS Certifications. 100% of students that tested received certifications.

Develop three year IT training plan for organization

Establish, maintain and support Computer Based Training (e-learning)

Coordinate and gather resources for summer IT training program

Support executive/senior staff members and work the software vendors and the internal networking staff to resolve issues.

Byte Back, Washington, DC

www.byteback.org

July 2003 to December 2006 (Part-Time)

Computer Instructor

Perform incumbent training in Microsoft Office Suite.

Taught IC3 objectives to outsourced clients.

ARCH, Washington DC

www.archdevelopment.org

May 2003 to Sept 2004

Computer Instructor

Taught students skills needed to pass Microsoft Office User Specialist Certification Exam.

Pass rate of 95% for all students trained and sitting in for the exam at ARCH. Additionally, taught HTML as well. After a few lessons, students were able to independently build basic web sites.

Establish, maintain and support Computer Based Training (e-learning)

Southern Homes and Gardens, Washington, DC

December 2002 to May 2003 (Part-Time)

Computer Technician/Instructor

Taught students the necessary skills to pass Microsoft Office User Specialist Certification exam

Also provided desktop and helpdesk support for administration office and computer lab.

Establish, maintain and support Computer Based Training (e-learning)

East Capitol Center for Change, Washington, DC

www.lifestarts.org

December 2001 to December 2002 (Part-Time)

Computer Instructor

Helped office staff use MS Office suite to full capacity.

Establish, maintain and support Computer Based Training (e-learning)

TechWorld PCS

October 2001 to June 2002

Graphic Design Teacher

Taught Graphic Design to high school students, applications included: MS Publisher, FrontPage, Dreamweaver, HTML, and Photoshop.

Provided technical support for classroom which included: adding software, account administration & hardware configurations.

DC Public Schools

http://dcps.dc.gov/portal/site/DCPS

March 1998 to October 2001

Computer Instructor

Designed, installed, supported, and troubleshot TCP/IP and NetBEUI networks in public school classrooms and labs.

Configured Internet connections. Installed hardware devices such as NICs, modems, hard drives, and CD-ROMs.

Performed CPU upgrades.

Installed and troubleshot Windows device drivers.

Supported Microsoft Office users in DC Public Schools Central Office.

Assisted with configuration of e-mail and Microsoft Exchange.

Webmaster for DC School-to-Careers web site.

Created new web pages and forms and performed site updates on request.

Instructed students in skills needed to obtain CompTIA Certification (A+).

Instructed students in MS Word, Excel, PowerPoint, Outlook and Access for Microsoft Office User Specialist Certification including expert level.

Support executive/senior staff members and work the software vendors and the internal networking staff to resolve issues.

Byte Back Inc.

November 1997 to February 1998

www.byteback.org

Site Administrator

Setup and managed network with NT 4.0 server and Windows 95/98 workstations on a 10 base T Ethernet LAN.

Responsible for all troubleshooting, maintenance, and network administration.

Taught Computer Basics, Windows 95, MS Word, and MS Excel.

Education

Strayer University

Master in Information Technology

2017

Potomac College

BS in Cyber-Security

2013

University of Phoenix

AAS in Network Security

2010



Contact this candidate