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Customer Service Representative

Location:
Harvest, Alabama, 35749, United States
Posted:
December 06, 2017

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Leon Jones

Customer Service Representative - AT&T

Harvest, AL 35749

ac3maj@r.postjobfree.com

(216) ***-****

Work Experience

Customer Service Representative

AT&T - Huntsville, AL

January 2017 to Present

• Answer customer inquiries concerning services and products

• Create loyal customer relationships using retention and sales strategies

• Identify and report problem areas/challenges

• Determine root cause of and solve customer billing issues

• Utilize operational systems to process purchases of all products and services

• Maintain working knowledge of all company products, services and promotions Driver

SUPREME BEVERAGE COMPANY - Huntsville, AL

September 2017 to November 2017

Delivering a variety if beverage to various grocery stores,gas stations and local stores on the route Dishwasher

Logan's Roadhouse - Huntington, WV

November 2011 to January 2012

• Operate the industrial dishwasher

• Rotate dishes to reduce wear and tear on resources

• Follow sanitation policies and report any issues to management

• Provide assistance to prep cook and other kitchen staff as needed, especially during peak times

• Perform opening, closing and side work

Housekeeper

Ramada Inn - Huntington, WV

September 2011 to January 2012

• Organize work schedule from the room status list, arrivals and departures

• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms

• Respond to guest queries and housekeeping requests

• Ensure confidentiality and security of guest rooms

• Follow all company safety and security procedures

• Report any maintenance issues or safety hazards

Education

License in CDL

Hamrick Truck Driving School

2009

Skills

Internet Explorer (Less than 1 year), MS Word (Less than 1 year), MULTILINE (Less than 1 year), Outlook (Less than 1 year), phone skills (Less than 1 year)

Additional Information

Skills/Proficiencies

• Solid problem-solving skills

• Able to work in a fast paced environment

• Strong verbal skills and phone skills

• De-escalation and customer retention specialist

• MS Word, Outlook, and Internet Explorer



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