Customer Service Representative
Resume:
Leon Jones
Customer Service Representative - AT&T
Harvest, AL 35749
***********@*****.***
Work Experience
Customer Service Representative
AT&T - Huntsville, AL
January 2017 to Present
• Answer customer inquiries concerning services and products
• Create loyal customer relationships using retention and sales strategies
• Identify and report problem areas/challenges
• Determine root cause of and solve customer billing issues
• Utilize operational systems to process purchases of all products and services
• Maintain working knowledge of all company products, services and promotions Driver
SUPREME BEVERAGE COMPANY - Huntsville, AL
September 2017 to November 2017
Delivering a variety if beverage to various grocery stores,gas stations and local stores on the route Dishwasher
Logan's Roadhouse - Huntington, WV
November 2011 to January 2012
• Operate the industrial dishwasher
• Rotate dishes to reduce wear and tear on resources
• Follow sanitation policies and report any issues to management
• Provide assistance to prep cook and other kitchen staff as needed, especially during peak times
• Perform opening, closing and side work
Housekeeper
Ramada Inn - Huntington, WV
September 2011 to January 2012
• Organize work schedule from the room status list, arrivals and departures
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Respond to guest queries and housekeeping requests
• Ensure confidentiality and security of guest rooms
• Follow all company safety and security procedures
• Report any maintenance issues or safety hazards
Education
License in CDL
Hamrick Truck Driving School
2009
Skills
Internet Explorer (Less than 1 year), MS Word (Less than 1 year), MULTILINE (Less than 1 year), Outlook (Less than 1 year), phone skills (Less than 1 year)
Additional Information
Skills/Proficiencies
• Solid problem-solving skills
• Able to work in a fast paced environment
• Strong verbal skills and phone skills
• De-escalation and customer retention specialist
• MS Word, Outlook, and Internet Explorer
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