Manager Customer

Paul H. Roth

North Woodmere, NY – ***** – 516-***-**** – ******@*****.*** – www.linkedin.com/in/paulhroth

Vice President

Customer Support – Network Architect – Technical Account Manager

Telecommunications

Network Architecture

Pre- and Post-Sales Support

User Support

Project Management

Team Leadership

Managed Services

Vendor Management

IT Protocols and Security

Website Development

Systems Analysis and Development

Business Continuity

Dedicated and tenacious professional with extensive experience consulting, managing, supporting and optimizing networks and systems for customers.

As a project manager, adept at customer success for large and small enterprise-wide projects involving internal teams, customer IT staff and external consultants. Skilled at avoiding security risks and meeting service level agreement (SLA) in a high-pressure environment through prioritization, multi-tasking and collaboration. Excellent at managing multiple projects.

Accomplished communicator skilled in building teams, providing technical guidance and developing relationships at all levels to drive cohesive, strategic operations within budgetary restraints.

Extensive knowledge and experience managing a datacenter, hardware, software, voice and data network telecommunication technologies and protocols, SIP Trunking, UC, Web design, cloud computing, and database design.

Track record of twelve years success supporting sales through excellent presentation skills, understanding customer requirements and using them in valued presentations making recommendations to C Level executives and specifications to engineers.

CAREER ACCOMPLISHMENTS

Enhanced customer loyalty by consulting, designing, managing and installing large and small telecommunications networks and assisting in resolving customer’s local IT needs. Support customers and users with my extensive knowledge with all versions of Windows Operating Systems, Microsoft Suite, Adobe Suite, Linux Ubuntu and CentOS servers and clients.

Manage and train helpdesk staff to expedite customer problem resolution. Improve quality support by launching a technical documentation initiative using Visio, Publisher, Word, and Excel to document requirements that are shared with the customer to create a close rapport.

Extensive experience estimating project costs providing RFI/RFP/RFQ and ROI.

Experienced in troubleshooting, managed services, configuring and debugging Cisco routers and telecommunications problems. Designed and installed domestic and global networks.

Installed VoIP, MPLS and P2P networks taking into consideration QoS and CoS.

Work with customers to define, design, install and configure private and public data networks using; NAT, DHCP, ACL, IPSec Tunnel, RIPv2, P2P, BGP, EIGRP, MPLS, and SD-WAN. In addition to the primary circuit, structured into most designs, when required, VPN failover over secondary circuits. Manage customer networks through project life cycle.

Evaluate multiple carrier offerings to select the best-in-class solution for the customer.

Full knowledge of OSI layers 1 – 7. Established monitoring of customer’s networks and systems using SNMP and MRTG.

Increased revenue by expanding the company’s value-added services and up-selling customers with increased bandwidth, managed services, security, spam/virus SaaS, co-location, cloud services, and disaster/recovery business continuity offerings.

Hands-on experience working with Linux. Currently managing web server hosting, DNS hosting and other services on Linux servers.

Extensive knowledge and maintenance of domains and DNS for over 300 customer zone files on Linux servers.

PROFESSIONAL EXPERIENCE

CUSTOM NETWORK SOLUTIONS Paramus, NJ 2001-Present

Vice President, Information Technology

Information Technology Manager: Design and implement global networks providing technical solutions for customers. Configure, guide and work with teams installing, maintaining and troubleshooting large and small customer telecommunications networks.

Security Management: Extremely knowledgeable with frontend email antivirus and spam applications along with endpoint security for servers and clients. Familiar with Nessus Manager Port scanning vulnerability software and Blue Coat proxy. Educate customers with security concerns and changing technology recommending solutions and vulnerability assessments.

Vendor Management: Collaborate with telecommunication carriers to support customer business requirements, recommending the best carrier solution.

Financial Management: Budgetary responsibility, labor, consultants, hardware and software. Produce customer RFI/RFQ and ROI.

Leadership: Collaborate with management in developing a strategy to meet corporate operational goals consisting of people skills, hardware, software and networking. Provide cross-functional operations support to ensure maximum customer uptime, stability and low latency exceeding service level agreements (SLA). Managing a professional staff and outside consultants.

Team Management: Hire, train, manage and mentor users and consultants with supporting the LAN, WAN, installations, and services. Participating with Business Development cross-selling and up-selling value added services.

Revenue Generation: Collaborate with sales to acquire customers by making sales presentations, develop new channel sales contacts, and up-selling additional managed services; consulting, mail, web and DNS hosting, cloud services and business continuity.

Support Services: Deliver elite customer success services through responsive interfacing, training, problem assessment, prompt determination of corrective actions and comprehensive follow-up.

Customer Retention: Through constant customer contact; increased uptime, reducing network costs, managed services, managing Cisco routers, providing proactive security updates, recommending and working to setup datacenters/co-locations with disaster/recovery business continuity procedures have contributed to our customer retention.

* * * CAREER NOTES * * *

Through the following positions, gained valuable expertise in working with all levels of management, researching technologies, troubleshooting, and evaluating and negotiating with vendors and consultants:

CIO, IG2, Inc., Kew Gardens, NY – Designed and developed an Internet mpeg4 television-to-the-home solution using MPLS.

CIO, Fusion Telecommunication, Jersey City, NJ – Evaluated and installed a billing and provisioning system for this leading provider of telecommunications services.

Vice President, World Wide Communication, New York, NY – Served as an IT systems developer and telecommunications consultant for Rapid American, a $4 billion conglomerate.

TECHNICAL PROFICIENCIES

Internet

Technology:

OSI level 2 - 7, BGP, EIGRP, OSPF, RIPv2, IPSEC, WAN, LAN, SD-WAN, MPLS, VLPS, VPN, P2P,

Sonet, TDM, DWDM, ONT, Metro Ethernet, Spanning Tree, NAT, DNS.

Voice/Data Communications:

VoIP, QoS, CoS, SIP, UC, FTP, SFTP, SMTP, SNMP, HTTP, HTTPS, PKI, LDAP, TCP/IP, UDP, DHCP.

Hardware/Software:

HP, Dell, SCSI, RAID, NAS, SAN, SonicWall, Check Point, PIX and other firewalls, Cisco Routers,

switches, wireless, PC’s, MAC OSX, iPhone and Android phones, Linux, VMware,

Windows Server 2003, 2008, 2012 including AD, Window Clients, all Microsoft Office versions

including shell, all Outlook versions, Network Protocols, endpoint protection products, Nessus,

McAfee, Proofpoint, Fusemail, Cisco and Linux command line, Bash, Wireshark, Visio, Excel,

PowerPoint, Publisher, Adobe Suite, DBMS, SQL, HTML, API, PHP, JavaScript, CSS,

and Mail Services.

EDUCATION AND CERTIFICATIONS

PACE UNIVERSITY, New York, NY

Bachelor of Professional Studies, Business and Computer Science

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