Technical Support Customer Service

GABRIEL BAKER

**** **** ****** **. *** ***, CHARLOTTE, NC 28277, 704-***-****, *********@*****.***

SKILLS

I have extensive mechanical knowledge, as well as being well versed in the design and assembly of motorsport engines, fabrication of custom parts for firearms and automotive applications, and the operation of manual and CNC Machines. I am also trained in Solidworks, Mastercam, and CNC programming software.

EXPERIENCE

12/1/2015 TO PRESENT

Husqvarna Group

Charlotte, NC

TECHNICAL SUPPORT SPECIALIST

Assisted US Dealer Channel and Corporate Retail customers with trouble shooting and repair of all mechanical and structural issues.

Authorized warranty repairs and/or replacements across all product lines.

Provided customers with parts look up assistance and engineering specifications for all models.

5/1/2015 TO 12/1/2015

Conmet Industries

Monroe, NC

CNC MACHINIST

Operated 30 different 2 and 3 spindle VTC’s and muti pallet HMC’s.

Machined several dozen different hub castings and maintained .005 and .002 tolerances.

Worked with CMM to verify any suspect issues with parts and assisted in machine setups.

Operated robotic high production 4 torrent turning cells.

10/1/2014 TO 5/1/2015

Classic Firearms

Charlotte, NC

CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL ADVISOR/GUNSMITH

Assisted with customer online inquires, phone sales, order management, & technical support.

Provided support and technical data to customers with problematic firearms.

Worked with development of new product lines and designs.

3/1/2013 TO 10/1/2014

Tri-Tec Industries

Charlotte, NC

CNC MACHINIST

Responsible for setting up all tooling and programming for all assigned parts for CNC machines.

Adjusted CNC programming and tooling to keep all tolerances within specified guideline.

3/1/2012 TO 1/1/2013

Para-USA

Pineville, NC

GUNSMITH/MACHINIST

Assembly and completion of firearm subassemblies.

Worked quality control in the test range for final inspections and operational function.

Fabrication of parts for optimal ease of installation and function.

Worked in service to correct all warranty and problematic products.

2/1/2004 TO 10/1/2012

Carolinas Medical Center, University

Charlotte, NC

POM MECHANIC

Diagnosed and repaired all hospital mechanical systems.

Worked with blueprints and automated computer control systems.

Operated building automation systems.

11/1/2002 TO 2/1/2004

Carolinas Medical Center, Main

Charlotte, NC

POM MECHANIC

Diagnosed, adjusted, and repaired operating room airflow controls, monitoring systems, and medical gas systems.

Repaired and serviced all hospital mechanical systems, steam systems, air handlers, plumbing, electrical, and emergency backup systems.

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE

Charlotte, NC

ASSOCIATE IN ARTS

Gunsmithing

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

Charlotte, NC

Mechanical Engineering

REFERENCES

References are available on request.

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