Manager Training
Resume:
FESTUS NWAOSUAGWU
**** *** ******, ****** ******** 20706
************@*****.***
PROFESSIONAL SUMMARY
United States Army Military veteran with 22 years of active duty leading teams of 30-60 men in dynamic and fast-paced environments while meeting the expectations of senior leadership. Possess a comprehensive background in human resource, management, training, employee relations, counseling, and benefits. Extensive knowledge in areas of recruitment, staff training and development, equal opportunity, sexual harassment, workforce diversity, team building, and performance management to meet operating and financial goals. Experienced in risk management of multiple program lines to protect assets, property, and equipment valued over $27 Million derived from conducting domestic and global operations in Korea, Iraq, Afghanistan, Germany, Djibouti and Ethiopia. Recipient of multiple awards for outstanding performance, professionalism, and career supported by a Bachelor degree in Business Administration.
CORE COMPETENCIES
Risk Management/Quality Control
Procurement Administration
. Team Building and Retention
Program Management
Key Partnership Development
. Training and Development
Policy Implementation
Workforce Resources
. Victim Advocate and SHARP programs
PROFESSIONAL EXPERIENCE
Security Operation Manager (Non-commissioned Officer for Military Advisors)
United States Mission to Africa Union (USAU) America Embassy, Addis Ababa, Ethiopia.
August 2015 – 20 May 2017
Acted as primary liaison between 53 member states of Africa Union and United States Mission to Africa Union in America Embassy.
Transferred defense articles and services via sale, lease, or grant in furtherance of national security and foreign policy objectives.
Employed Foreign Military Sales (FMS) program designed to address and expedite international partners’ urgent or emerging requirements and/or capability gaps.
Created a tracking system of all training records and assisted member states soldiers of Africa Union in personnel actions.
Operated the Army’s digital training management system and other training systems.
Advised Senior Officer on logistic and technical aspects in areas of maintenance, support, training programs, and unit mobilization plans; and maintained control of over $27 Million worth of equipment.
Provided guidance, recommendations, and Standard Operational Procedure regarding support activities, service school attendance schedules, and career development and training.
Conducted contract compliance analysis and outlined key business terms for Accounting/Finance departments.
Processed contracts, sales orders, catalogue fulfillments, and approved client digital access.
Tracked client on-boarding efforts, inventory assets, payments, renewal and expiry dates, and account events.
ID Card Site Manager:
United States Africa Command (AFRICOM), Stuttgart Germany
June 2013 – May 2014
Managed, prepared; and monitored requests for identification cards (ID) and tags for active and retired military and civilian dependents.
Performed intensive verification of program eligibility and maintained the local Defense Enrollment Eligibility Reporting System.
Senior Human Resources Manager
1-23rd Infantry Battalion, 2nd Brigade Fort Lewis, Washington
January 2010 – May 2013
Reviewed and consolidated reports, statistics, and personnel actions submitted to higher headquarters.
Managed unit's Military Personnel 201 Files, and medical and dental records.
Advised the Commander on personnel matters regarding strength and shortages, financial transactions, and overages.
Provided technical guidance and training on equipment valued over $75,000, and planned mobilization support efforts.
Coordinated quality of life programs and promoted esprit-de-corps among soldiers.
Prepared, updated, and coordinated requests for evaluations in response to evaluation inquiries.
Prepared, monitored and processed requests and reconsideration for promotions, recommendations for awards and decorations, and arranged for awards and promotion ceremonies.
Prepared, monitored, reviewed, and processed officer and enlisted personnel records, casualty documents, suspense actions, personnel evaluations, separation and retirement, and transferred records.
Processed applications for Officer Candidate Selection, warrant officer flight training, and other specialized training.
Posted changes to Army regulations and other publications, updated cycle control documents and transmitted data to processing facility.
Monitored automated interface with other interfused systems, systems control files, and systems user performance.
Identified problems and discrepancies, initiated corrective action of unresolved errors status, and reviewed cyclic reports to assess systems performance.
Received, reviewed, analyzed, processed, distributed, and maintained personnel information files and supporting documentation; determined personnel requirements, established work priorities, organized work schedules, assigned duties, and instructed subordinates in work techniques and procedures.
Battle Staff Operations Non-commissioned Officer
1-16th Infantry Battalion, 1st Brigade Fort Riley, Kansa
January 2008 – December 2009
Led battalion’s logistics support, movement, and security of the Tactical Operations Center (TOC).
Coordinated set up/break down of TOC, enlisted personnel assigned to the section, and managed sleep plans and shift schedules.
Assisted in developing war-gaming course of actions during the Tactical Decision Making Process (TDMP) and served as a recorder during the TDMP.
Ensured unit communications were distributed properly, updated unit’s maps and charts status, and supervised publication of orders and graphics.
Recruiter
United States Army Recruiting Command (USAREC), Baltimore Recruiting Battalion
April 2005– December 2007
Implemented and conducted Army awareness programs throughout an area covering 73 square miles with a population of 300,000, and served as Army's ambassador within the community.
Actively led community relations programs and set standard in compliance with the Army values.
Maintained a network of influencers to include parents, educators, and community officials in 2 high schools and 2 colleges.
Determined applicant’s enlistment eligibility, counseled applicants on enlistment programs and options, prepared enlistment applications, and processed qualified applicants to enlist in the Army.
Prepared Future Soldiers for initial entry training; instilled commitment, dedication, and preparedness of Future Soldiers for a smooth transition into the Army.
Conducted training, development, and accession of Future Soldiers in support of the Army's annual recruiting mission.
Planned and executed training on physical fitness, basic combat training tasks, and soldier skills.
Developed team building and warrior confidence programs utilizing lead generation, public awareness, and target saturation missions.
Victim Advocate/Company SHARP Advisor
509th Personnel Division, Camp Casey, Korea
April 2004– March 2005
Managed the Sexual Harassment/Assault Response and Prevention (SHARP) program for the brigade.
Conducted annual sexual assault training and pre-deployment sexual assault training and emphasized the Army’s commitment to foster an environment that rejects sexual harassment/sexual assault and attitudes that promote such behaviors.
Provided policy, guidance, and other information for victims of sexual harassment/assault, subordinate unit commanders, first responders, and those who seek to prevent or respond to sexual harassment/assault.
Provided information and 24/7 response to sexual assault victims and served as the liaison between victims and service providers.
Provided support through initial/ongoing investigation, through hand-off to installation Victim Advocate and supported victims throughout court proceedings.
Communicated with the Brigade Commander in reference to sexual harassment/assault cases and provided information and updates on victims to the Commanding General on a monthly basis.
Equal Opportunity Representative.
18th Personnel Division, Fort Bragg, North Carolina
May 2001– March 2004
Evaluated companies to ensure they are compliant with equal opportunity laws, guidelines, and policies; and reviewed company contracts to determine actions required to meet governmental equal opportunity provisions.
Trained and informed all companies on current equal opportunity and affirmative action, developed guidelines for non-discriminatory employment practices, and monitored implementation and impact.
Investigated reports of violations and noncompliance and of equal opportunity laws and policies to ensure companies are employing people without regard to race, religion, color, national origin, sex, age, or disability.
Investigated, monitored, and evaluated companies on a consistent basis to determine and/or verify if systematic discrimination exists and acted as an arbitrator to mediate and settle disputes between individuals and companies in equal opportunity cases/complaints.
Processed complaints; maintained records of violations; interpreted civil rights laws for individuals and employers and clarified issues regarding equal opportunity complaints.
Provided information on governmental regulations, technical assistance, and training to supervisors, managers, job search committees, and employees on topics such as employee supervision, hiring, grievance procedures, staff development and the role of the equal opportunity administrator.
Participated in the recruitment of employees through job fairs, career days, and advertising plans; provided resources for advertising and explained expectations for future contacts; and verified job descriptions submitted for review and approval met regulatory standards.
Counseled newly hired members of minority and disadvantaged groups about civil rights laws and acted as liaisons between minority placement agencies, employers, job search committees and other equal opportunity administrators.
Provided procedural information to complainants on filing charges of failure to adhere to equal opportunity and affirmative action policies and procedures and requesting the services of the Division of Equal Opportunity Development (DEOD).
Maintained open lines of communications and feedback for employees who have reported discrimination.
Investigated employment practices and alleged violations of laws, in order to document and correct discriminatory factors.
Recorded final rulings of cases that involve discrimination; prepared reports of selection, investigation, and other statistics, and recommendations for corrective action.
Coordinated, monitored, reviewed and revised complaint procedures to ensure timely processing of complaints.
Platoon Sergeant (HRC Manager)
505th Field Artillery Battalion, Fort Bragg, North Carolina
May 1999– March 2001
Executed various administrative tasks including supply management; mail distribution; phones; calendars; monitored Battalion inbox; responded to customer inquiries; assigned new business accounts; tracked and compiled industry-related trends and customer behavior data.
Planning, supervised and directed unit maintenance of all organic equipment valued in excess of $8 Million.
Advised staff and Commander on matters of maintenance and material readiness.
Enforced safety/environmental protection procedures, security for all maintenance equipment and supplies.
Conducted training on power tools, petroleum oils, and lubrications.
Led an infantry platoon of three rifle squads, one weapons squad, and four Stryker vehicles capable of deploying anywhere in the world within 96 hours.
Trained tactical employment of the platoon in full spectrum operations with a focus on war time missions, limited visibility, and precision operations.
Effectively discharged the responsible for the combat readiness, physical fitness, health, welfare, morale, conduct, and force protection of the platoon and wellbeing of their families.
Squad Leader (HRC Supervisor)
505th Field Artillery Battalion, Fort Bragg, North Carolina
May 1997– May 1999
Ensured the audit and comprehensive review of open and close of Service Member Life insurance using regulations, policies, and directives; provided recommendations on various underwriting issues.
Provided information to management staff on the daily activities of client suspension status and escalated inquiries to their attention when appropriate.
Led, mentored, and trained a 12 person squad in IFV platoon, and coordinated actions of the squad with adjacent and supporting elements and responsible for troop’s well-being.
Received, issued, accurately and effectively implemented orders.
Provided technical and tactical guidance to subordinates and professional support to subordinates, Superiors, and Equipment Maintenance in the performance of their duties, and ensured collection and proper reporting of intelligence data to unit.
Coordinated vehicular controls, organic and supporting firepower, and dismounted weapons fire in mounted and dismounted operations.
Managed and oversaw the day-to-day postal operation.
Team Leader (HRC First Supervisor)
505th Field Artillery Battalion, Fort Bragg, North Carolina
February 1996– May 1997
Performed weekly account reviews with Personnel and Finance to resolve and reconcile any issues.
Led, mentored, and trained a 6 person team.
Conducted security and protection patrols in support of global operations while assigned to Camp Casey Korea for 12 months.
Directed employment of weapons systems and maintained accountability and serviceability of all assigned equipment in excess of $75K.
Prepared reports and maintained records of work accomplishments and administrative information; coordinated the preparation, presentation, and communication of work-related information to the supervisor.
Observed and relayed training needs and requests to supervisor.
Informed and reported to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks, and individual and team training needs.
Interceded on behalf of the team to inform the supervisor of performance management issues/problems.
Coached, facilitated, and resolved work problems; recommend/requested related assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.
EDUCATION
Master of Science Candidate, Instructional Design
Purdue University, West Lafayette, Indiana 47906.
Bachelor of Science, Business Administration (Cum Laude)
American InterContinental University, Schaumburg, Illinois 60173 (2004).
Associate of Arts, General Studies
Central Texas College, Killeen Texas 76549 (2002).
TRAINING
-Command Safety
-Situational Training
-Security Cooperation Management
-Army Recruiter
-Protection Secret & Confidential Document
-Action Officer Development
-Weapons Handling
-Levels of Force
-Civil Disturbance
-Support Operation
Supervisor Development
-Urban Area Force Protection
-Personal Security Detail
-Conflict Management
-Unit Supply Course
-Manager Development
SELECT AWARDS
Joint Service Commendation Medal
Army Commendation Medal (5)
Army Achievement Medal (7)
Volunteer Service Award
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