Customer Service Manager
Resume:
Personal Information :
Nationality : Egyptian
Gender : Male
Marital Status : married
Military Service : done
Passport No : A03594227
PERSONAL STATEMENT :
I am a highly motivated and willing to learn, I enjoy with a new challenges and Constantly achieve high standards exceed company, Experience in many areas including customer service, marketing, selling, stock control, Goods in, goods out, training, inventories, disciplinary people management, and staffing issues.
Objectives :
Seeking to be one of your team work company, I believe I can make a definite contribution to specific goals I can solve a company problems through dealing with customers complaints that resulting to decrease in letters to head office.
Education :
Bachelor of Social Work . “May2009” Grade: “Pass”
Language & Professional Skills :
Languages skills :
Arabic : mother tongue
English : Good at written and oral English
Computer use :
Mini diploma in Microsoft office, outlook, word, excel
Personal skills :
‘’ negotiation - communication - leading - fluent - analysis and reporting skills ‘’ .
Courses and Certificates :
Mini office diploma course from Axon global education network
Center in Egypt . ‘’October 2009’’.
Five Certificates in Human Development. ( management priorities -
management stress and crisis – requirement and team building -
Low of attraction – business communication skills ) from
Business city international in Egypt . ‘’June 2010 ’’
Certificate in marketing and Public Relations from “ elosmania company “ for real statement and Construction. “July 2012”.
Customer service and marketing course from “Naga Homme local brand“
In Egypt. “May 2013’’
‘’ Material Course ’’ Course in fabrics used in clothes manufacture
from “Naga Homme local Egyptian brand ” in Egypt. ‘’May 2013 ’’.
Customer service and sales course from ‘’AL-Hokiar company ‘’
In Saudi Arabia. ‘’ April 2017 ‘’.
Professional Experience / career history :
“ Sales man at (United Colors of Benetton store )” in San Stefano mall in Alexandria for
Three years from (2004 to 2007).
“Assistant store manager at JACK&JONSE store ” for fashion men’s wear in Alexandria
City center for three years from (2008-2011).
‘’ Store Manager at Naga Homme store ” local fashion Egyptian brand for men’S & kids wear in Alexandria city center Carrefour for three years from (2012 - 2015 ).
‘’Store Manager at Anotah STORE ‘’ in ALHOKAIR company for fashionable women’s wear In Saudi Arabia for one year and five months form (June 2016 to November 2017).
*Duties as a manager :
Updating work colleagues on business performance initiatives and related issues.
Providing focus and direction to subordinates.
Decision making, problem solving. People management .
Conduct a daily detailed assigned area.
coordination,merchandizing and keep store standard
Work scheduling that improves employee performance.and reduces absenteeism.
Cost control, budget control and financial manag Motivating employees to do better.
Accuracy and attention to detail Ability to work as part of a team
Effective administrative procedures.
Ensuring high levels of customer satisfaction and Extensive commercial awareness.
PERSONAL INTERESTS :
Shopping - Traveling - Reading - fashion - modeling - sport .
Contact this candidate