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Customer Service Supply Chain

Location:
Posted:
December 07, 2017

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Objective: To obtain a full-time four month paid contract as an Immediate Entry Level position with DMG where I can apply my knowledge related to business processes, marketing, business communication and extensive computer skills to the organization.

HIGHLIGHTS OF QUALIFICATION

4th year student, Honours Bachelor of Commerce- International Business Management

3 years of experience in customer service experience in communication

Excellent problem solving skills, quick learner and follow procedures

Proficient in MS Word, Excel and PowerPoint, familiar with Access and SAP

Strong interpersonal skills developed through academic experience and work

Good time management, organizational skills and muti-tasking skills

EDUCATION

Bachelor of Commerce, International Business Management

Seneca College, Toronto, ON

Sept 2014 - Present

4th year student with related courses in supply chain management, marketing, project management, business process, SAP and human resources

Solid communication skills utilized on a regular basis through emails, essays, reports, presentation and sharing ideas in group work

Effective team player able to work in a large or small diverse groups to achieve goals within project deadlines

Capably utilize MS Office to create and deliver presentations, analyze data through using charts/graphs, also able to utilize SAP to access stock list, displaying bills of materials and reporting payments received

EMPLOYMENT EXPERIENCE

Customer Service/Cashier

Tim Hortons

Toronto, ON

Oct 2016 – Jan 2017

Used POS cash register that involve distributing and accounting for funds

Responsible for solving customer complaints and providing information regarding products in a calm manner

Developed interpersonal skills by communicating with customers on a daily basis

Responsible for backup inventory ordering and shelf stocking

Customer Service/ Front of House Leader

Burrito Boyz

Toronto, ON

Oct 2015 – Oct 2016

Responsible for solving customer complaints regarding to the products or services

Open and close the registers, assisting in the training of new employees, monitoring cash limits and ensuring quality customer service at all times

Responsible for inventory ordering and shelf stocking while making everything is organized

Used POS cash register that involves distributing and accounting for funds

Work closely with managers to determine the new daily sale goal

Verbal and written communication skills through phone calls and emails

VOLUNTEER EXPERIENCE

Volunteer

Target Pro Archery

Markham, ON

July 2015 – Sept 2015

Interpersonal skills by communicating with customers on a daily basis

Responsible for helping customer with school equipment

Collected and analyzed feedback and data to improve quality service

Marketing/Volunteer Promoter

Hilroy

Mississauga, ON

Sept 2014 - Jan 2015

Developed new promotional product by collecting surveys, past data and new trends

Gained knowledge of the social media platforms

Organized business proposal for the professionals to determine if the product will be successful

Developed creative ideas throughout the work term

References to be provided upon request



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