Customer Service Team Leader

CURRICULUM VITAE

OF

MAHLASE KGATO CYNTHIA

PERSONAL INFORMATION

Surname: Mahlase

First Name: Kgato Cynthia

Address: ** **********, ******* ****, *********, 2090

Telephone No: 073-***-****/073-***-****

Gender: Female

Health: Excellent

Home language: Sepedi

Other Languages: English (Read, write and speak)

Afrikaans (Read, write and speak)

Zulu (Read and speak)

Tswana (Read, speak, write)

Email address: *******@*******.**.** or *******.*****@****.**.**

Drivers Licence : Code 10

Educational Qualifications

Secondary Education

Name of School: Lekoko Secondary School

Address: Box 168

Marishane

1064

High Standard Passed: Grade 12 (Matric)

Year Obtained: 1996

Drivers licence: Code10

Skills

Computer skills: Ms Word, Ms Outlook, Ms Excel, Internet, Sap R3 and Sap CRM

Customer service: Negotiation skill

Telephone Adequate skill

Years of experience: 9 years Banking experience

WORK EXPERIENCE

1. Personal Loan Consultant at Ned bank

Appointed: From 01 February 2006 to 31 August 2007( End of contract)

Duties

Inmarket Channel

Inbound and outbound call centre

Filling documents and applications

Scoring of applications and approval

Fica to verify original documents

Telemarketing

2. Sales Support Clerk at ABSA Student Bureau

Appointed: From 01 November 2007 to 31 March 2008( End of contract)

Duties

Capturing and Checking client information

Checking Casa

Follow up on ITC

Assisting clients with queries

Ensure that the clients documents for application are completed correct and certified

Assisting walk in clients at reception area

Transferring calls at Switchboard to the relevant staff

3. De-Registration Administration Clerk at ABSA Vehicle and Asset Finance( 4 Years)

Appointed: From 1 April 2008 to September 2011

Duties

De-registering stolen and written off vehicles finance by ABSA

Dealing with queries from insurance companies and clients who’s vehicle are paid up

Dealing with insurance companies about deregistration and re-registration of vehicles

Dealing with Licensing Department for e-Natis duplicates, deregistration and re-registration

Verifying that request from insurance companies which the vehicle information and SAP details is attached correctly.

Making sure that proxy delivering right documents from Licensing

Department.

Sap system (R3) to check settlement of the vehicle and (CRM) for amortization schedule/ statement.

Verifying with insurance companies before De-registration if their request matches with our Registration document i.e. Chassis No, Vin no, Engine No, Make and Model.

Confirming with Traffic department if the vehicle is Road-Worthy and booking of appointments with Testing Department for our Clients.

Write paid up letters and Border letters for clients whose vehicles are still under Finance.

4. Client Service Department

Duties:

Maintain the Filling and scanning system of documents.

Executive administration task on vehicle registration documents and vehicle contracts.

Requesting Original documents for Attorneys, Forensic and collections for fraud cases.

Registering and sorting, distributing of incoming and outgoing mail.

Logging individual clients requests and for companies.

Making copies and sending of emails, faxes and original contracts to legal department as requested

Filling of documents to warehouse and keep proper record of file movement.

Taking minutes at every morning productivity meeting, compile action plan, weekly statistics and submit to team Leader

Capturing of new vehicle information from the dealer/marketer

Dealing with clients queries telephonically on daily basis.

Attending clients queries and make sure that are sorted.

Prepare documents and ensure collection by Courier

Opening, closing and recording files from Archive system

Booking venues for meetings

5. Data capturer at Absa FICA Centre (from October 2011 to April 2012)

Department: Track and trace

Duties:

Performing various administrative/ capturing duties.

Match items on transmission sheet to content of the yellow bags

Prepare documents for track and trace.

Report and record errors to Department Managers for exception

Capture documents using the account number, the CASA reference number

Place completed template with the details of the capturer, date work received at FICA (Financial Intelligence Centre)

Annotate details on error list and forward documents to Exceptions Team to investigate

Recording errors on non-conforming template and attaché on documents.

.

6. CUSTOMER SERVICE CONSULTANT (May 2012 TO Jan 2016)

DEPARTMENT: REDROOM

Duties

Prepare financial statements for inbound and outbound clients

Phoning clients for cheque verification and pay the accounts, if not confirmed we unpaid the cheque

Liaise with clients verifying cheques with portfolio managers for all Private bank, small, medium, large and retail filling.

Sending letters to clients for fraud cheques

Emailing, faxing and scanning cheques to Absa Integrated processing

7. Department: Unclaimed funds (Jan 2017 up to Date)

Duties

. Debiting forensic account and crediting unclaimed funds account

.Daily balancing of unclaimed funds account

.Capturing forensic journals

.Doing Accounts closure and Adds

.Closing of fraudulent accounts

.Printing Recons daily to make sure that the account balance

.Correcting GL accounts, suspense and suspect account

. Adjust accounts and errors by processing the journals on the system by ensuring the correct charges on clients’ accounts

. Processing of claims

. Block all channels used for fraudulent transaction and place security holds on accounts

REFERENCE

Mr Gugu Moatshe (Unclaimed funds team leader)

Contact No: (084-***-******) 011 330.3753

Ms Prudence Molete (Administrator at ABSA Student Bureau)

Contact No: (011-*******

Isaiah Zulu (Team Leader at Absa Red Room)

Contact No: 011-***-****/ 082*******

Contact this candidate