Rachelle S laughter

**** * * ****** * d C ell: 4-058******

ac3ly6@r.postjobfree.com

Professional S ummary

Qualified d ispatcher w ith 4 y ears i n f ast-paced c ustomer s ervice a nd c all c enter e nvironments. Personable a nd p rofessional u nder p ressure. Call C enter R epresentative v ersed i n c ustomer s upport i n h igh c all v olume e nvironments. Superior c omputer s kills a nd t elephone e tiquette. Work H istory

Dispatcher, 0 7/2014 t o C urrent

Gemini l ogistics – O KLAHOMA C ITY, O klahoma

Answer p hone w hile p roviding a h igh l evel o f c ustomer s ervice t o d rivers c alling w ith v arious logistics a nd s upply c hain r elated i ssues Assist i n m onitoring L oves a nd 3 rd p arty l ocation's inventory l evels. Troubleshoot l ogistics / supply c hain r elated p roblems a nd p rovide recommendations f or r esolution Manage a nd c omplete p rojects i n a t imely m anner w hile s till handling d aily c all v olume Accurately r elay i mportant i nformation t o i nternal a nd e xternal customers other d uties a ssigned a s n eeded Dispatch, 0 2/2013 t o 0 5/2014

C.H.Robinson – O KLAHOMA C ITY, O klahoma

I m ade s ure d rivers d elivered t heir l oads i n a t imely m anner I c losed o ut B OLs t o e nsure t he d river w ere p aid f or t he w ork d one. Set u p t he d rivers d ispatch t o e nsure t he d rivers h ad w ork t o d o Dietitian A ssistant, 0 2/2011 t o 0 3/2012 Sodexo – O KLAHOMA C ITY, O klahoma

Made s ure p atients s tayed o n t he d iet t he d octor g ave t he w hile i n t he h ospital Took p atient's f ood o rders

Input d ata i nto t he c omputer t o e nsure t he e ntire h ospital i s f ed Roadside A ssitance, 0 5/2010 t o 1 2/2011

Hertz – O KLAHOMA C ITY, O klahoma

Helped c ustomers w ho a re s tranded

Answered p roduct q uestions w ith u p-to-date k nowledge o f s ales a nd s tore p romotions. Provided a n e levated c ustomer e xperience t o g enerate a l oyal c lientèle. Described p roduct t o c ustomers a nd a ccurately e xplained d etails a nd c are o f m erchandise. Answered a n a verage o f 8 0 c alls p er d ay b y a ddressing c ustomer i nquiries, s olving p roblems and p roviding n ew p roduct i nformation.

Ensured s uperior c ustomer e xperience b y a ddressing c ustomer c oncerns, d emonstrating empathy a nd r esolving p roblems o n t he s pot. Education

High S chool D iploma: 2 003

Del-city h igh s chool - D el-city, O k

Skills

Telepoint

Exceptional c ommunication s kills

Quick l earner

Creative p roblem s olver

MS W indows p roficient

Multi-line p hone t alent