Customer Service Sales

Kim Rizziello

**** **** ****** * **********, NJ *8016w USA w 609-***-**** w *******@*******.***

Oct 2015 - Aarons Sales & Leasing Inc. Mt. Holly, NJ 08015

Oct 2014 CAM Customer Account Manager

My main goal was to convert leased accounts to ownership. Requirements included maintaining a 95% monthly collection rate on all customers accounts that are delinquent by using available corporate resources. Corporate Collection SOP requirements included: 800 plus outgoing collections calls per month, a minimum of 50 physical attempts per week to collect payment using their company van. If the customer was not home, a door hanger was left advising their payment is due immediately or return leased property. If not paid I would have to return Aarons property: washers, dryers, TVs and furniture. Other duties included scheduling driving routes for sales associates to deliver, relinquish merchandise or collect payment. Assist GM by maintaining store front, pricing, supplies stocked and taking cash or credit card payments.

Sept 2014 - Shoprite Inc. Bordentown, NJ 08505

Aug 2013 Cashier

Enter purchases into cash register to calculate total purchase price. Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Maintain sufficient amounts of change in cash drawer. Balances cash drawer and receipts; documents discrepancies. Train new cashiers. Assists in other areas of store, such as clean-up, shelf-stocking or keeping merchandise displayed in an orderly manner along with assisting customers in locating specific items.

May 2013 - The McGraw-Hill Companies/F W Dodge Division, Hightstown, New Jersey

Apr 2001 Customer Solution Specialist/Account Manager

Managed, serviced,, maintained and retained a bank of business net worth 3.5 million comprised of both existing and new customers through comprehensive sales and customer support initiatives utilizing all available corporate resources. Build and manage a collaborative relationship with all Dodge customers. Requirements included maintaining an 85% collection rate on customers whose invoices were 90 days past due. My percentage was in the 90’s. I was awarded Achievement Club with a sales quota of 127%.

Apr 2001 - PCR Inc, Princeton, New Jersey

Feb 2000 Inside Sales/Account Manager

Direct contact with customers who exhibit at trade shows coast to coast who needs to rent plasmas, computer, audio or visual equipment. Coordinate delivery, configuration and pick up of rental equipment. Responsible for collecting payment before delivery. Enter contract and customer information into our database. Provide customer service on all accounts.

Jan 2000- ADT Security Systems, Cranbury, New Jersey

Feb 1999 Inside Sales Account Representative

Responsibilities included providing quality sales leads to the outside sales force for medium – large corporations including residential dwellings. Maintain the scheduling of appointments for the Field Reps. Commission was based on conversion of appointments to sales. Maintained excellent record of leads by cold calls new business openings via newspaper ads, Dodge Reports, police reports with break ins, planning boards, government facilities, etc. Provide customer service and technical support to all new customers

ACCOMPLISHMENTS

P 40% conversion rate of appointments vs. sales

90% of all new business was result of my telemarketing effort

Jan 1999- The McGraw-Hill Companies, Inc. Book Div. Hightstown, New Jersey

Jun 1988 Inside Sales Account Representative

Responsibilities included promoting magazine sales/subscriptions for The McGraw-Hill Companies publications including Business Week, Aviation Week, Modern Plastics, etc. Contact with key personnel of major corporations via telephone and written correspondence, verify subscriber status in accordance with audit guidelines and assist subscribers with customer service inquiries.

ACCOMPLISHMENTS

P Maintained an 88% collection rate on all orders

P Increased new subscriber sales by 25%

Excellent telephone and written communications

Jun 1988- The McGraw-Hill Companies, Inc. Circulation Fulfillment Div. Hightstown, New Jersey

Jan 1980 Assistant to Circulation Director (Part time) 1st shift

Responsibilities included secretarial, bookkeeping, customer service, billing, processing payments, preparing statistical reports, handling and routing of departmental phones, assisting manager, researching departmental charges, liaison between McGraw-Hill and outside fulfillment house, updating and maintaining files on PC and assisted in writing sales campaigns.

Jun 1988- The McGraw-Hill Companies, Inc. Warehouse Div. Hightstown, New Jersey

Jan 1980 Laborer (Part time) 2nd shift

Unload trucks. Pick and stage product for storage or shipping.. Scan product and then down load them into the company’s program. Check for any damage. Store product with cycle counting space, capacity and organization in mind. Works as part of a team to assist other warehouse staff as necessary. Label, sort, pack. etc. Verify product and quantity.

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