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Customer Service Technical Support

Palmyra, New Jersey, United States
10.00 hr
December 05, 2017

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Christian Smith

* * ****** ****** *******, NJ *8065



Highly motivated candidate with experience in banking, customer service and pharmacy skills. Detailed oriented with a demonstration to commitment and excellence. Works with discretion and maintaining confidentiality. Proven ability to thrive in environments through advanced multi-tasking.


May 2016- present

Customer service executor/ Technical support tier 2

Represents Comcast in a professional and positive manner in all situations.

May be responsible for supporting the National Sales team on all pre and post order account management on the Comcast National / Multi-Site Workplace product.

Works with field operation personnel to ensure customer satisfaction.

Communicates with internal and external customers.

Provides customer facing support to Commercial customers.

Diagnoses customer issues through process of elimination by asking probing questions.

Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.

Identifies customer LAN issues.

Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).

Troubleshoots customer Email issues such as delivery problems, client configuration, and DNS problems.

Activation, configuration, and use of Web space service.

Providing, verifying, and/or modifying network settings (TCP/IP).

Resets and/or re-provisions customer modem.

Obtains, provisions, adds, or deletes multiple IP addresses.

Checks for outages by reviewing outage page for known problems and/or checks router. Notifies the appropriate parties and advises the customer accordingly.

Documents details of customer interaction by opening ticket in the trouble ticketing system and records appropriate information in database.

Assigns ticket to local market to dispatch service call or assigns to TSR2 for advanced troubleshooting.

Identifies areas for improvement of process and procedure, and provides feedback to supervisors.

Meets or exceed business goals (metrics).

Schedule flexibility to cover 24x7 operations.

Punctual, regular, and consistent attendance.

Ability to work mandatory overtime.

Perform other duties as assigned


APRIL 2015-May 2016


Responsible for but, not limited to, reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts also meeting a set monthly budget that increases each month with progress…


Collect payments on past due bills. Create a list of people who have not made payments. Organize list according to severity of delinquency. Follow up with “promise” customers. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone. Utilize computer systems to handle skip tracing. Inform clients of overdue accounts and amount currently owed. Attempt to collect payment. Review terms of contract. Ensure all customer information is correct, including phone numbers and addresses. Listen to customer's story and determine if debt can be collected. Set up repayment plans and new terms of sale. Offer advice or refer customers to debt counselors. Record new commitment to repay debt. Send statements of delinquencies to credit bureau. Purge records if debt has been satisfied. Follow federal and state laws dealing with debt collection. Print reports for management. Purge records from deceased people.


Each month I exceed my monthly budget, with a start of $750.00 budget in fee, which is obtained by a percentage rate of 9% of the gross, with a 6 month Ramp up period, I went to full budget in 2 months because of my progress. Full budget was 4600.00 in fee which I exceeded by more than 10 percent and after 3months I have a budget of 6400.00 in fee obtained by a 9% gross, which I exceed more than 10 percent




Telephone research interviewers contact survey respondents by phone and ask a specific set of questions for specific surveys. The job involves following an exact script and recording respondents' answers. Learning how to conduct a telephone survey means you can work in a profession using respected data collection techniques. Duties include but not limited to,

Introducing the survey to each survey respondent at the beginning of each phone call.

Persuade survey respondents to complete the survey if they refuse to do so initially.

Read survey questions word-for-word from the survey script to each respondent.

Enter each response the survey respondent gives you. Obtain demographic data from each survey respondent, which allows the data to be coded more accurately. As a staff researcher, you are expected to demonstrate professional integrity in every interaction you have with other researchers and survey respondents.



Demonstrated ability to schedule appointments effectively and coordinating multiple schedules

• Proficient in making telephone calls in order to secure appointments for meeting with potential clients

• Excellent experience in communicating with customer business owners and decision makers employing superior selling skills

• Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals


Every day I exceeded the 3 leads per day quota, meeting about 8-10 leads per day which allowed me to start training fellow coworkers.

Hudson City Bank

Bank teller

April, 08 – Aug 13

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; answering questions in person or on telephone. Ascertaining customers' needs; directing customers to a branch representative. Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.


Supervising coworkers, handling large amounts of cash. Dealing with going in and out of the vault daily and keeping it accurate. Settling vault and branch at the end of the day. Training new employees and tellers on proper handling and procedures.

Rite Aid:

October 06 – October 08

(Assistant Pharmacy Tech)

Ensured prompt service in the Pharmacy department by assisting customers and operating the cash register. Accepted customer and prescription information, including refill authorization, from doctor’s offices. Retrieved the appropriate medication from inventory. Created prescription labels and put them on prescription containers. Place medication into prescription. Input customer and prescription data into the computer system. Completed paperwork related to filling prescriptions. Assisted with maintaining the Pharmacy department by keeping it clean and in order.


Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Complete customer transactions on the cash register. Reconcile cash register drawers at the end of the shift.

Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate office, including all housekeeping tasks. Stock store shelves and end-caps with merchandise when it is delivered to the store. Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable. Assist with the operation of the One-hour Photo department, if applicable. Build displays of merchandise and complete new plan-o-grams sent from the corporate offices. Complete inventory counts and order merchandise based on the results.

Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over. Assist with price markdowns and changes for merchandise on the shelves.

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