Customer Service Administrative Assistant

VALDISSA ROBINSON

*** **** **** ******, ********, NY 11203

Cell: 347-***-**** • Email: ****************@*****.***

SUMMARY OF SKILLS

Bilingual: Fluent in Conversational Creole

Diligent worker, hardworking, personable and reliable with excellent customer service skills.

Computer literate and proficient in the use of Microsoft XP, Word, Filemaker and Excel

Strong administration skills: answering multiple telephone lines, typing and filing documents, writing reports, and entering data.

Type 60 wpm

HEALTHCARE EXPEREIENCE

Jewels Human Services Brooklyn, NY

Community Day Habilitation Counselor 09/16-10/17

Assists individuals to acquire, retain, and improve their socialization and adaptive skills.

Assists individuals with their activities and community environments that are designed to foster the development of skills, greater independence, community inclusion and relationship building.

Provides services to help individuals increase their independence, develop motor skills, communication skills, and personal hygiene skills.

AHRC New York, NY

Direct Support Professional 05/15-08/16

Provided support to people with physical disabilities and intellectual disabilities by assisting them with implementation and development of all support plans.

Assisted individuals with achieving their personal goals and desires by interacting about choices for activities that support a meaningful day.

Assisted with information gathering for Personal Outcome Measures and other assessments.

Ensured that the supportive people maintained a clean, safe, and orderly home by following safety and infection control procedures.

Performed other duties assigned.

CLERICAL EXPERIENCE

Queens Community House Queens, NY

Administrative Assistant Aide 07/14-08/15

Scheduled and organized complex activities such as meetings and the daily activity that is planned for the day.

Created and developed visual presentations for the supervisors or as required.

Established, developed, maintained and updated filing system when directed.

Organized, prioritized large volumes of information while answering inbound and outbound calls.

Worked independently and within a team on special nonrecurring and ongoing projects.

Coordinated a division of workload with the DYCD online beacon data base.

ASI System Integration Inc. New York, NY

Coordinator 09/13-02/14

Tracked, reported, and ensured compliance with procedures regarding installer’s tasks.

Develops, implements, and oversees the maintenance of filing, record keeping, distribution of materials, and other types of office/program systems.

Developed and distributes call schedules.

Provided time in and out of installers daily.

Evaluated and standardizes office procedures and effectively troubleshoots and resolves issues.

Provided guidance and direction to installers and dispatchers in regards to scheduling, monitored call center activities to ensure services are provided to customers on a timely basis.

ASA College- The College for Excellence New York, NY Community Outreach Representative 10/11-01/13

Offered educational programs and assistance to different individuals face to face.

Oversees workshops and networked with different organizations through task force and coalition involvement.

Educated individuals about college and planned, developed, implemented, and evaluated community programs.

Answered in and out bound calls regarding inquired questions and solved problems related to standardized procedures while maintaining a courteous manner.

Merchants NY Café New York, NY Administrative Assistant 3/07-06/10

Performed administrative work, assisted with organized and filed paperwork.

Entered data into computer and delivered publicity materials to surrounding businesses.

Answered phones, took reservations, answered business inquiries, and relayed messages.

Assisted when needed in dining area bussing and resetting tables.

The Door – A Center of Alternatives New York, NY

Clerical Assistant 1/07-8/08

Typed, organized and filed documents, and entered data into system.

Answered multiple telephone lines, client inquiries, and directed to appropriate party.

Assisted with a variety of group projects on own initiative, and as directed.

RETAIL EXPERIENCE

Hale & Hearty Soups New York, NY

Cashier/Server 08/10-01/11

Processed cash and credit card transactions, while maintaining a balanced register.

Focused on unique customer experience and sustained a positive drive to ensure management objectives are superior.

Anticipated customer concerns and maintained safe and hygienic work environment.

Rite Aid Brooklyn, NY

Cashier 05/09-06/10

Experienced processing both cash and credit card transactions, while maintaining a balanced register.

Provided friendly customer service by answering customer inquiries and assisting with purchases.

Turned in all receipts to manager and ensured that work station is always clean and orderly.

Gristedes Supermarket New York, NY

Cashier 04/08-03/09

Processed both cash and credit card transactions, while maintaining a balanced register.

Provided friendly customer service, answered customer inquiries and assisted with purchases

Turned in all receipts to manager and ensured that workstation is always clean and properly.

EDUCATION

Metropolitan College of New York New York, NY

Bachelor of Professional Studies in Human Services 9/08-Present

Metropolitan College of New York New York, NY

Associates of Professional Studies in Human Services Awarded June 2014

Sheepshead Bay High School Brooklyn, NY

High School Diploma Awarded January 2008

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