Customer Service Representative -

Adelina Martinez *** Co-Op city Blvd Bronx, NY ***75 718-***-****)

RETAIL EXCELLENCE CUSTOMER SOLUTIONS TEAM LEADERSHIP &DEVELOPMENT

Accomplished Retail /Customer Service Representative offering 15 plus years of customer service excellence, team leadership and development.

Extensive interaction with Managerial and staff employees at all levels.

Self-directed, resourceful, results-driven professional with excellent organizational, planning, and problem-solving skills.

Adaptability to Change: Easily adjusts to change in uncertain environments/situations.

Able to improvise, multi-task and prioritize in a changing environment while maintaining composure.

Performs well under pressure either individually, within a team or as a team leader.

Bilingual; English and Spanish.

Trust and Integrity: Understands and acts in accordance with organizational values.

PROFESSIONAL EXPERIENCE

Home Depot, New Rochelle, New York Aug 2015 - Present

Special Service Desk/Customer Service Associate

Input/dispatch customer’s special and online orders.

Answer customer’s questions; address any concerns or complaints either in person at the desk, or via phone.

Maintain the condition of assigned areas, and ensure that it is clean, and safe.

Perform stocking, organizing, and cleaning duties at the request of the management team.

Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use advanced customer service skills to better improve time management and customer satisfaction.

Balance the needs multiple customer’s simultaneously in this faced paced position.

Culinary Demonstration Service, COSTCO New Rochelle, New York June 2015 – July 2016

Sales Advisor/Customer Service Representative

Demonstrate and distribute selected food and other products to customers throughout the store; selling product via samples, cooking/serving suggestions, and personal experience.

Creatively merchandise demo product.

Ensure that the number of samples given out during a demonstration is proportionate to the store’s customer count.

Work with Team Leaders to ensure ample product for demos is ordered, and that product is reordered after demos.

Assist the Store Marketing Specialist and Store Leadership with events as needed.

Follow and comply with established procedures, including health and sanitation, and adhere to safe work practices.

Cablevision, Bronx, New York June 2003 – Oct 2014

Customer Service Associate III / Customer Service Division

Provided professional, courteous, responsive and accurate to the Cablevision clients.

Managed approximately 100 inbound call volume.

Authorized credits and other compensatory methods in order to ensure clients satisfactions.

Responsible for providing customer service support on cablevision’s products and services.

Analyzed customers’ accounts for the level of technical support needed.

Defuse volatile customer’s situations calmly and chivalrously.

Effective and efficient of handling clients transaction in real time.

Effectively communicated using customer friendly and appropriate language, to explain customer’s billing, payment issues, and /or handled billing disputes consistent with company standards.

EDUCATION / PROFESSIONAL DEVELOPMENT

1989 A.A.S Management/Marketing BMCC Community College, NY

Reference Furnished Upon Request

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