Administrative Assistant Customer Service

INGA GODISH

**** **** *** ****** #*** Brooklyn, NY 11224 347-***-**** **********@*****.***

EMPLOYMENT HISTORY:

MOR Credit Advisors, Executive Administrative Assistant (Part Time) 2012 – Present

- Oversee and update all new and current files to ensure information is up to date.

- Process all new and current client payments and update corresponding income and expense reports.

- Oversee distribution of client dispute letters to credit bureaus and creditors.

- Organization of client contact and collection of past due payments.

- Engage in all follow up pertaining to obtaining necessary information to complete client dispute files.

- Schedule, confirm and keep an up to date calendar for appointments, consults, events and lectures.

- Maintain and update hardcopy and electronic filing system.

Best Buy Auto Leasing, Client Advisor 2015 – 2017

- Provide in depth information pertaining to client’s vehicle(s) of choice providing insight into features, options and different price structures.

- Assist in helping prospective clients find the right vehicle for their needs, budget and lifestyle.

- Provide excellent customer service, always maintaining contact with customer to answer any and all questions via phone or email.

- Negotiate delivery and price variations.

- Advise customers regarding payment options, loans and leasing banking terms.

- Keep up to date on changes in pricing, leasing programs, and different incentives.

- Maintain strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service.

- Follow up on all sales leads from a variety of sources in efforts to attract and retain in customers.

- Follow up with warm leads regarding new vehicle availability, pricing and options.

Best Buy Auto Leasing, Executive Assistant/Office Manager 2011 – 2014

- Oversaw and updated company website and online advertisements.

- Updated and managed database of business contacts.

- Updated price sheets every month and when new data came in.

- Maintained hardcopy and electronic filing system.

- Signed for and distributed mail packages (USPS, FedEx, UPS).

- Responsible for overseeing that all personal files were up to date before and after deliver of a vehicle.

- Communicated with customers before, during and after the sale to ensure customer satisfaction.

- Answered the switchboard in a professional manner and directed calls to the proper individual or department.

- In charge of ordering and keeping track of office supplies.

SKILLS

- Mac OSX and Windows Proficient

- Microsoft Office Proficient

- Data Entry

- Written and Verbal Communications

- Client Relations

- Multitasking

- Organizational

- Team Work

- Quick Learner

- Loyal and Discreet

EDUCATION

- Kingsborough Community College (Liberal Arts, Associates Degree)

LICENSES

- Licensed NY Real Estate Salesperson

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