Quality Control / Data Entry

Christina Vigil

720-***-**** • **********@*****.***

References Furnished Upon Request

OFFERING

I have a strong desire to obtain interactive position with opportunity for advancement and growth. Offering over 10 years experience as Quality Assurance and Data Processing. I worked well in a team environment. Very well versed with Microsoft Office Products and proprietary management systems. I am very accurate, concise and efficient. I do possess exceptional organization and multitasking skills. I am able to provide excellent customer service. Open minded and very adaptable to ever changing situations. Possess initiative to start and complete projects as needed. Honest and very dependable.

EXPERIENCE

May, 2007 – October, 2016 SMI Family Support Registry SMI Systems and Methods Quality Assurance Quality Assurance - QA payments that debit entry keyer’s inputted into the system. This was 10 % - 18% of the work flow on a daily basis During my time in this division, I was responsible for converting our environment into a paperless environment by scanning all documents and storing data digitally. I helped process child support payments, was responsible for looking up and identifying accounts that was in arrears. I also scanned housing authority papers and new hire and termination papers documentation. Confidentiality was the key to converting our system into a paper free zone because the documents that I handled had personal information that needed to be secured. Also responsible for training new hire employees.

March, 1999 – May, 2007 ACS Family Support Registry Data Entry 10 key data entry, I was responsible for the balancing the daily transactions. Scanning and encoding, researched payments and keyed in new client data for child support payments including amounts owed and personal data. ESSENTIAL FUNCTIONS

• Utilizes the computer system to access and input case data and updates all pertinent information.

• Verifies information and researched payments that were unidentifiable in nature

• Initiates actions, maintains history of actions taken, and monitors payments.

• Prepares correspondence, reports

• Monitored and researched orders of examination, property liens, wage garnishments

• Utilized the MD-360 management and reporting system and generate and convert to a workable documents pdf and other conversions.

• Document Review for Quality Assurance: reviewed child support policy and procedures, revised financial information for accuracy and completeness, reviewed and input all documents provided by clients or case participants or other relevant data/information.

• Uses a variety of governmental database or child support case management programs to obtain information on absent parents or other parties of child support cases, or to obtain histories (ACES)

• Provides responsive, high quality service to State employees and management to ensure that minimal errors were input.

Christina Vigil

720-***-**** • **********@*****.***

References Furnished Upon Request

KNOWLEDGE, SKILLS AND ABILITIES

• Processes and systems utilized by the Department of Child Support Services (DCSS)

• Methods and techniques used to convert our environment to a more secure digital filing system

• Methods and techniques used to obtain, collect, and verify information when attempting to locate absent parents wither the payor or payee

• Rules, regulations, policies, procedures and work standards of the Department of Child Support Services. Federal guidelines

• Record keeping or documentation methods and techniques

• Customer service objectives and strategies

• Telephone, office, and on-line etiquette

• Current technology and trends in the profession field. EDUCATION

West High School, Denver, CO

Diploma, 1993

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