Medical Assistant Customer Service
Resume:
Kimjuana English
Mobile, AL *****
Objective: To obtain a career as a Medical Assistant in a Medical facility utilizing my education, capabilities and to prove myself a valuable and productive asset to my employer
Summary of Qualifications & Skills:
Excellent written and oral communication skills
Knowledgeable in Microsoft Word, Excel, PowerPoint, Data -Entry and Typing Skills
Self-motivated, dependable, can be counted on to get the job done,, detail-oriented and quick learner
Employment History:
Providence Family Physicians
Infirmary Medical Center Mobile, AL
Franklin Primary Health Care
Springhill Memorial Hospital
Medical Assistant 1999 - 2015
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Assisted nurses and physicians with various tasks
Performed EKGs, taking blood sugars and general patient care
Prepare and administer medications as directed by a physician.
Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets and physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.
Authorize drug refills and provide prescription information to pharmacies.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Clean and sterilize instruments and dispose of contaminated supplies
CNC Resource Mobile, AL
Customer Service Representative (Seasonal) 09/2004 - 05/2005
Confer with customers by telephone about services, accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Volunteer's of America Mobile, AL
Assistant House Manager 1997 - 1999
Administer bedside and personal care, such as ambulation and personal hygiene assistance
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
Education:
2006 First Aid/CPR Bishop State Community College, Mobile, AL
2000 Nursing Program Bishop State Community College Mobile, AL
1999 Medical Assistant Degree Capps College Mobile, AL
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