C Nd
Resume:
Patricia R obertson
** * ****** * * P rovidence, R I 0 2909
******************@*****.***
Objective
I'm a s trongly m otivated i ndividual l ooking f or a p osition a s a c all c enter c ustomer s ervice r epresentative. M y goals i nclude b ringing s trong c ommunication t o e xceed t he e mployer's e xpectations i n a h ighly s timulating a nd challenging e nvironment. I i ntend o n u sing m y e xperience w ith f ace t o f ace c ustomer i nteractions a s w ell a s m y over t he p hone e xperience t o i mprove c all v olume a nd c all c ontrol i n m y n ext j ob o pportunity. Skills
S ound c ommunication a nd c ustomer s ervice s kills P rofound a bility t o m ultitask
D ata E ntry A bility t o s tand f or l ong h ours w ithout s itting
P roficient i n M icrosoft O ffice K nowledge o f S alesforce
G reat a ptitude t o w ork i n a f ast-paced P OS O racle Experience
Tuition M anagement S ystems Warwick R I 0 5-201*-**-*-*** Education P ayment A dvisor
•Answered i ncoming c alls f rom c ustomers w ho n eeded p ayment p lans t o p ay f or c ollege
•Assisted w ith e nrolling i nto a p ayment p lan u sing m ultiple s ystems a nd d ual s creens
•Took p ayments u sing e check a nd c redit c ard p ayments
•Kept a dherence t o c ompany's g uidelines, m ost o f t he t ime e xceeding e xpectations Evergreen H ouse East P rovidence R I 1 0-201*-**-*-*** Nursing A ssistant ( Nursing H ome)
•Assisted w ith p ersonal h ygiene b y b athing a nd w ashing p atients, a s w ell a s s howering i f n eeded.
•Keeping m y e ducation i n i nfection c ontrol u p t o d ate b y k nowing t he p roper p rotocol i n c ontrolling t he spread o f g erms.
•Learning d ietary c are b y k nowing e ach r esidents a dequate n utrition.
•Keeping r ecord o f p atient's’ h ealth s tatus ( vital s igns, i ntake a nd o utput, e tc.) a nd r eporting t o n ext s hift, registered n urse a nd c harge n urse.
•Keeping u p w ith t he e motional s upport b y u nderstanding d aily m oods, f ears, a nd c oncerns o f t he p atients. Health C are S ervices Providence R I 0 6-201*-**-*-*** Nursing A ssistant ( Home C are)
● The H ome C are A ide p erforms s ervices f or t he c lient a s n ecessary t o m aintain t he p ersonal c omfort o f the c lient.
● Understand a nd a dhere t o i nformation a nd p recautions c ontained i n i ndividual c lient’s H ome P lan o f Care.
● Assist t he c lient w ith p ersonal c are a ctivities i ncluding: b athing, s kin c are, h air c are, n ail c are, d ressing and u ndressing, f eeding, o ral h ygiene, s having, g rooming a nd b edtime c are.
● Assist t he c lient t o t he b athroom o r i n u se o f u rinal o r b edpan. K eep i ncontinent c lients c lean a nd d ry.
● Assist t he c lient w ith c lient's s elf-administration o f m edications.
● Assist t he c lient w ith p ersonal c ommunication s kills, a s n eeded Optum P rovidence R I 1 1-201*-**-**** Customer E ngagement S pecialist ( Call C enter E nvironment)
● Worked f irst s hift m aking i nbound a nd o utbound c alls p rocessing c allers h ealth i nsurance a pplications
● T aking p ayments o ver t he p hone, a nd p roviding e xcellent c ustomer s ervice.
● Experienced w ith u sing p hone s ervice A spect U niphi.
● Knowledge o f M edicaid a s w ell a s B lue C ross B lue S hield o f R hode I sland, U nited H ealthcare, a nd neighborhood h ealth p lan o f R hode I sland i nsurance p lans. Tunstall A mericas P awtucket R I 1 1-201*-**-*-*** Call C enter O perator
● Answered i nbound c alls f rom e xisting customers a nd t hose i nquiring t o b ecome p atients
● Worked u sing S alesforce a nd O racle
● Proficient i n p roviding c ustomers w ith a ccurate i nformation
● Well v ersed i n i dentifying c ustomer n eeds a nd a ble t o o ffer a s olution q uickly
● Expert i n u sing t he c ompany’s d atabase s oftware f or d ata e ntry p urposes Price R ite S upermarket P rovidence R I 0 3 2-014-**-*-*** Cashier
● Greeted c ustomers a nd a ssisted t hem i n f inding t he m erchandise
● Received p ayment f rom c ustomers b y c ash a nd c redit c ards
● Issued r eceipts, r efunds, c redits, o r c hange o utstanding t o c ustomers
● Calculated m oney i n c ash d rawers a t t he b eginning a nd t he e nding o f s hift
● Resolved c ustomer c omplaints i f r equired
● Replenish s tock a nd c lean w ork a rea
Hardee's R estaurant Y orktown V A 0 2-2014–03-2014 Cashier
● Greeted c ustomers a s t hey a rrive a nd t ook t heir o rders
● Operated c ash r egister a nd a dding m achine i n o rder t o m anage c ash f or s old f ood
● Took p ayments a nd t ender c hange
● Process c redit c ard p ayments a nd e nsure t hat c ustomers s ign c ounter s lips
● Balance a ll t ransaction a t t he e nd o f t he d ay f or c ash r econciliation Education
Juanita S anchez E ducational C omplex H igh S chool D iploma – P rovidence R I 2 013 Certified N ursing A ssistant i n M edical H ITEP - P rovidence, R I A pril 2 016 t o J une 2 016 Certifications
CPR C ertified J une 2 016 t o J une 2 018 Customer S ervice C ertification N ovember 2 014 Health I nsurance P ortability a nd A ccountability A ct ( HIPAA) N ovember 2 014 U pdated M ay 2 017
Contact this candidate