Customer Service Sales

Victor H. Hurtado

** ****** ******, ********, *** Jersey 07008, Telephone: 908-***-****

Email: ******.*******@**.***

PROFESSIONAL PROFILE

Leadership: Highly dedicated and talented Manager with a proven history of increasing profit, and generating customer engagement in a competitive environment.

Communication: Excellent communication and problem-solving skills developed through consistent customer engagement, staff training and mentoring and strong management experience.

Technology: Proficient Windows & IOS, Word, Excel, PowerPoint, Access

Customer Service/Sales: Through thirteen years of experience has developed from a role in Customer Service to becoming the Manager of three high volume departments exceeding sales targets and increasing revenue in key sales areas.

Bilingual: English/Spanish verbal and written

CAREER SUMMARY

Lowes, Woodbridge, NJ

Department Manager (2004 – current)

Key Achievements

Managed a major store renovation project on time and within budget requirements while overseeing a team of 8 staff members

Achieved annual sales of $798K in the Outdoor Power Equipment Department with an inventory turnover of 3.30 compare to sales: responsible for $149K inventory

Achieved annual sales of $2.49M within the Inside Seasonal Department with an inventory turnover of 5.90, responsible for $223K inventory

During the Christmas Season reset period delivered a project forecast at 500 hours in 320 hours, maintaining strict project standards

Managed the only Department to exceed sales forecasts during the previous year

Trained and mentor three assistants to assumes management positions.

Developed and implemented programs that protect inventory integrity while increasing profitability and minimizing shrink.

Currently managing the largest Department as measured by inventory levels and SKU’s

Recognized by Corporate Management for my efforts and performance

Responsibilities

Coordinate daily activities and team members on the sales floor and within the front end, freight, delivery and stocking departments; ensuring staffing requirements are met

Ensure efficient merchandising of stock, tracking and collecting metrics for reporting and managing ongoing project activities

Sustain stringent safety procedures to ensure a safe and secure workplace, performing daily safety reviews and ensured the store is kept clean and organized

Maintain building security relating to securing doors and gates and monitored for potential criminal activities

Provide mentoring and training to employees and managed staff performance

Allocate staff to ensure appropriate coverage between departments as required

Promote excellent customer service through locating and selecting products to meet client needs, including demonstrations and loading of merchandise

Education: DeVry University, August 2017

Finance Major

Graduated Summa Cum Laude

Honors and Awards

Member of Alpha Sigma Lambda the National Honor Society for academic achievements.

National Society of Leadership for outstanding academic achievement.

Recipient of The National Engaged Leader Award for high level of community involvement.

Recognized at corporate level for achievements for outstanding sales and service monetary awards.

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