Customer Service Representative
Resume:
** ******** ****** ********, ******* L*R *X*
********@*****.***
OBJECTIVE
To acquire a position in Customer Service where I can make a difference to the bottom line of the company by providing good public relations to clients and superb customer service and skills.
SUMMARY OF QUALIFICATIONS
Over 5 years experience in the Financial and Customer Service Industry including 3 years of experience in Administration Support. Have developed excellent communication, interpersonal skills, and a strong rapport through dealing with a wide range of personalities, and a proven ability to gain customer, internal staff, and Senior managment's confidence and trust. My computer skills include: Microsoft Word, Excel, Access, and PowerPoint. Successfully completed IFIC certification.
RELEVANT SKILLS AND EXPERIENCE
Customer Service Representative
Providing excellent customer experience by responding to customer calls in a knowledgeable, courteous, and professional manner
Analyzing and interpreting customer inquiries and identify customer needs
Listening to customers, asking questions as appropriate to discover needs while using keyboard information received by on-line systems
Identifying & resolving customer complaints, influencing to achieve a solution, which is mutually satisfactory to the client
Fulfilling customer expectations in ways that also comply with policies and procedures
Resolve client service concerns in a professional and understanding manner, referring where needed to the appropriate sales person, Branch Manager, Client Care, etc
Listening to clients, meeting their needs quickly, professionally and accurately; while identifying new sales opportunities
Responding to incoming calls
Promoting products & transaction services that meet client needs
Reviewing and distributing incoming mail and process/respond as appropriate.
Requesting information and process documentation from clients to open accounts
Balance cash holdings
Administrative Support
Manage & be responsible for the provision of administrative support services relative to communications & records management
Handle all incoming & outgoing mail, telephone calls, interface with contacts
Arrange meetings with internal staff, Senior Management, external groups as required
Prepare & process confidential material as required
Prepare routine correspondence & submissions including reports, forms, memos, with other information to be processed
Assist staff with ordering standard office supplies, urgent couriers, advice on catering for department meetings
Compose routine and non-routine correspondence for supervisor's signature
Maintain confidentiality of department and client files
Perform computerized office systems for tracking internal & external correspondence for the Senior Vice President
Schedule appointments & travel requirements for the Senior Vice President
Handle requests for meetings, speaking engagements & conferences
Act as official custodian for confidential & general files
Promoted and marketed credit cards & performed door-to-door sales calls to obtain clientele
Data entry on client information and credit card applications
Listening to clients, meeting their needs quickly, professionally and accurately; while identifying new sales opportunities
Drafted sales proposals for prospective clients
Scheduled appointments with clients for sales staff
Attended sales meetings and provided agenda to all in attendance
EMPLOYMENT HISTORY
Lunch Supervisor
Dufferin Peel Catholic District School Board, Brampton, Ontario 2017- present
Customer Service Representative
CIBC Banking Center, Toronto, Ontario 2009-2010
Customer Service Representative
Desjardins Credit Union, Toronto, Ontario 2009
Junior Business Development Officer
HSBC Bank, 2007
Customer Relations Associate
China Banking Corporation, 2005-2006
Administrative Support/Administrative Assistant
China Banking Corporation, 2002-2006
Call Center Agent
Intercontinental Hotels, 2001-2002
EDUCATION
Financial Services Representative Diploma Program
Herzing College, Toronto, Ontario 2009
Bachelor of Arts in Mass Communications Major in Journalism
Centro Escolar University, Manila, Philippines 2001
PROFESIONAL MEMBERSHIPS & TRAINING
Insurance Institute of Canada, CIP course (C11)
REFERENCES AVAILABLE UPON REQUEST.
41 Fairwood Circle Brampton, Ontario L6R 0X2
********@*****.***
Dear Human Resources:
I am very interested to see your advertisement on your website for your open position. My personal career goal is to work for a progressive company such as yours, providing excellent customer service. Having worked in a bank for more than four years, I have many aspects of knowledge to offer.
I have graduated from Herzing College and completed the IFIC exam and obtained the license. I will bring excellent communication, strong rapport, and trust among my personal clients. I am very much willing to be trained for a more progressive business in your department and for the success of your company.
I have worked as a customer service representative at CIBC Banking Center and gained a lot of experience in dealing with clients and servicing accounts to bring more profitability to the company. I have also worked as an administrative assistant reporting directly to the Senior Vice President and supporting all of the department needs and concerns.
I have attached my resume for your consideration. I look forward to having a discussion with you to see if we can establish a mutual interest. I am excited for the possibility of working with your company.
Yours truly,
Nadine H. Diaz
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