Customer Service Sales

George Pat Saunders

**** **** *** ** * #F*** University Place WA 98466 253-***-****

*******@*****.***

I have 20 years’ experience in using my creative problem solving skills in organizing resources to effectively provide timely service to customers. The variety of services includes greeting customers and meeting their needs, detailed oriented, accurate, thorough and complete tasks in a timely fashion.

Technical Proficiency

Sales Force Microsoft Office Suite Spectrum

SharePoint

Core Competencies

Effective Communication Vendor Management Compliance

Inventory Control/Procurement Customer Service Training

Education

B.S. Business Administration

Continuing Education – Hardware and software skills update

US Navy – Vietnam Veteran, Maintenance Administration –

$5600 Veterans Employment Tax Credit for next employer

Experience

Geary Pacific Corporation – Fife, WA 2017

Inside Sales

Parts and Supply Sales for Heating and Refrigeration

Customer Service

Worked with other company supply houses to provide service for customers

Worked with fully automotive system

Thermal Supply – Fife, WA 2016

Counter Sales

Parts and Supply Sales for Heating and Refrigeration

Customer Service

Worked with other company supply houses to provide service for customers

Worked with fully automotive system

JW Brower Heating and Air Conditioning – Tacoma, WA 2015-2016

Dispatcher/Inside Sales

Inside parts sales

Parts support to technicians

Dispatching for company installation and maintenance crews

Inventory Control & Acquisition

Sound Heating & Air Conditioning – Fredrickson, WA 2011-2015

Dispatcher

Dispatching for all company maintenance crews

Warranty filing for all warranty jobs

Customer Service

Inventory Control & Acquisition

MM Comfort Systems, Inc. - Sumner, WA 2003-2011

Service Coordinator/Dispatcher

Warehouse Coordinator of Equipment & Materials

Inventory Control & Acquisition

Dispatcher of company maintenance crews

Sales Force Database Maintenance

Customer Service

Forklift operations

MM Comfort Systems purchased Heritage Heating – Tacoma, WA

Dispatcher for Heritage Heating for five and a half years

Primary dispatcher for HVAC/ Air Conditioning Company

Implemented service truck GPS tracking system to establish greater efficiency and effective delivery of service

Activity reporting and tracking

Oversaw training and activities of secondary dispatcher

Call center management

Purchasing and expense report processing

Inventory management and procurement of supplies & materials

Early Career

Operations Assistant, Loy Clark Pipeline

Receivable/Collection Specialist, Infostream/Issachar

Office Manager, Mid Mountain Contractors including dispatching

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