Customer Service Excutive

TAN ANH NGUYEN

Phu Dinh Street,** Ward,* District.Ho Chi Minh City, Vietnam Mobile: +849********

Email **************@*******.***

LANGUAGES

ENGLISH

VIETNAMESE

EXPERIENCE

MAY 2017 – NOV 2017

CUSTOMER SERVICE EXCUTIVE, NOVALAND GROUP

- Working with customers to handle requests by phone,email, chat.

- Closely associate with the relevant departments to resolve and implement customer requirements efficiently and most timely questions.

- Maintaining and developing relationships with assigned customers. Answers to questions, complaints from customer. Exposure, meet and discuss with customers when directed by upper management .

- Implement training for other staff as required depending on the level of ability .

- Make some other suitable work as directed upper management. AUG 2014 – APR 2016

CALL CENTER OPERATIONS: PHONE COLLECTOR, HDSAISON FINANCE CO., LTD

- Managed a portfolio of over 700 customers / month in 31 to 60 delinquent days.

- Perform call dunning activities to remind Pre delinquency customers of upcoming repayments.

- Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.

- Having solution to help customers’ problem with obtaining reasonable outcome to the company.

- Report all fraud suspicion to team leader and propose proper solutions for cases/risk for company.

- Report to team leader complaints from customers.

- Complete the target of contracts, calls, efficiency rate on daily, weekly, monthly. NOV 2011 – MAY 2014

CALL CENTER OPERATIONS: PHONE COLLECTOR, MEKONG DEVELOPMENT BANK MAY 2010 - NOV 2011

CALL CENTER OPERATIONS, PRUDENTIAL FINANCE

- Follow up and answer customers’ requirement.

- Finding the answers/solutions to customer queries/issues.

- Handle and resolve customer complaints.

2

EDUCATION

OCT 2009

COLLEGE DEGREE, HO CHI MINH CITY INDUSTRY AND TRADE COLLEGE JAN 2010

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR: WINDOWS SERVER 2003 PC SKILLS: GOOD KNOWLEDGE OF MS OFFICE

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