Operator / Call Center Agent / Accountant / Office Manager

Alaa Safwat Salah Eldin

Alaa Safwat Salah ELdin Elshamy .

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Name

Male .

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Gender

Egyptian .

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Nationality

Albarsha1, Dubai, U.A.E

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Permanent residency

**/*/****, ***** .

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Date and place of birth

Personal information.

Contact details.

Dubai – Al Barsha 1 - UAE

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Address

Mobil: +971-**-***-**** Whats App : +201*********

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Telephones

****.******.*****@*****.***

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E-mail

Bachelor of English Commerce .

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Education qualified

Tanta University .

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University

English Commerce .

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Collage

2011 .

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Graduation date

Education.

- Office Manager at Industrial Development kingdom Group Trading Company at Jeddah Worked as an Office manager and personal assistant to the CEO of the company, running his day to day office Duties … etc .

- Accountant at Madico farm . (2014 –2016)

Responsible for all the Farm related account work, including dealing with suppliers, customers, payroll, etc .

- Call Center Agent at Mobinil . (2012 – 2014)

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database .

- Operator at the United Company for Trading and Distribution . (2011- 2012)

Responsible of the operating system of the branch, the link between the HQ and the branch in all i.t related info, making daily reports, etc .

Work Experience .

Hello .. I’m Alaa Safwat Salah Eldin Elshamy . I am a self-challenging person, always trying to gain new experience, I moved through more than one field in my career path with so many customers which gave me more experience in how to handle complains and solve problems in a way that’s satisfying to the customer, I can also work on Amadeus system for reserving plane tickets to customers, I’m eager to learn and stay up to date .

Arabic

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Mother tongue

English (Very good Reading, Writing and Speaking)

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Other language

Language skills .

Certificates.

Bachelor of English Commerce .

From: UNISCO Organization.

ICDL course

Training in NSGB bank

From : Vodafone

Attendance course of : Achieving a personal victory workshop (youth leadership initiative)

Member of SIFE national competition year 2011

Operator at the United Company for Trading and Distribution (pharmaceutical &

Cosmetics ) For the year 2013 .

From : Egyptian Banking Institute .

Principles of Banking Certificate .

From: EGYPTAIR (Professional Diploma in Fares And Ticketing) .

Initial Passenger Fares & Ticketing Course .

Amadeus Basic Course with a degree granted A+ .

Business English For Ticketing Diploma .

Customer Service .

Interview Skills Course .

Microsoft Outlook & E-mail Etiquette .

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