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Manager Operations

Location:
Concord, North Carolina, United States
Posted:
December 05, 2017

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MICHAEL NORRIS

***** ********* ***** 704-***-****

Davidson, NC 28036 ac3lmi@r.postjobfree.com

QUALIFICATION SUMMARY

Twenty four years of LTL sales and management experience with in the field of transportation with proven track record of cost control and increased profitability. Strong leader with ability to spearhead several projects simultaneously, and work well under pressure. Ability to communicate and establish positive rapport with individuals at all levels. Extensive history in customer service, sales, and LTL operations.

EMPLOYMENT

YRC Freight, Charlotte, NC 2011-2017

Shift Operations Manager – District Service Coordinator

Conducted terminal safety audits and training for 100% compliance facilities safety audit.

Facilitated increased performance standards and dock productivity for all operational zones.

Increased South Eastern time critical service 6% for district as Service Coordinator.

Operations manager – responsible for all facets of operation : work force 125 employees.

PJAX FREIGHT, Cleveland, OH 2004 – 2008

Operation Manager

Supervised city dispatch operations and route planning for 50 drivers.

Increased Stations Audit performance 20% in both safety and security standards.

Reduced stations overtime work force 15% within first 3 months while effectively re-organizing office structure and duties.

Conduct all staff training, hiring, and performance evolutions for a department of 75 employees.

Corporate Trainer for ISO 9001 which involved training 50 employees in a classroom format and also included testing and follow up meetings.

Administered annual re-certification ISO 9001.

DHL & AIRBORNE EXPRESS. Greensboro NC. Miami and Fort Lauderdale, FL 1999– 2004/2008-2010

Service Center Manager - Operations Manager

Managed airport and pickup and delivery operation for combined Independent Contractor and Collective Bargaining work force of 90 employees.

Coordinated turnover and rebranding of courier fleet of 82 vehicles.

Implemented Training program for DHL legacy employees during merger.

Increased local customer base and added 10% growth with new sales.

Improved Stations TSA Audit performance at both terminals.

AIRBORNE EXPRESS, Tampa and West Palm Beach, FL

Operations Manager (2000-2003)

Load Master of all outbound flights. 100% on time departures. Conducted local safety, hazardous materials, and OSHA training for operational staff and independent contractors.

Organized performance teams and team building meetings that resulted in 10% improved performance measures for on time redelivery.

ROADWAY EXPRESS, Cleveland, OH 1994-1999

Operational Supervisor, Dispatcher

Decreased line haul driver delay by 20% resulting in savings of $18,600.

Pounds per Hour goal exceeded. 9556 versus goal of 5001.

Overtime reduced to 1.84% versus goal of 2.7%.

Increased direct loading goal by 22% while reducing claims 15%.

EDUCATION/TRAINING

Certified in ISO 9001, 2004

BS, West Liberty State College, West Virginia, 1994



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