Executive Assistant Customer Service

Heather Fici

Sarasota, FL ***** ***********@*****.*** / 617-***-****

I am a highly personable, experienced Executive Assistant who has worked in the business administrative field for over 14 years. I have a calm and confident demeanor and keep a level head under pressure and while meeting deadlines. Highly organized, I work well on my own and as part of a team and am considered a leader and natural collaborator. Colleagues of mine describe me as committed to the job, approachable and hardworking. I enjoy being part of a successful, inspiring team that’s helping to make a positive impact on the future. WORK EXPERIENCE:

PTC, Needham, MA

Executive Assistant to CTO & Group President November 2014 to August 2017 Provided 100% remote support to the CTO who was based in Texas, and 100% remote support to a President who was based on the west coast. I supported the Group President in the IoT division (and on boarded a Chief Revenue Officer and assisted her for six months).

• Managed multiple complex calendar and travel itineraries, organized background materials for trips and meetings in advance.

• Participated in weekly team staff meetings and all large internal meetings.

• Planned and executed large offsite meetings for teams of over 50 people, including choosing venue within budget, negotiating contract, managing food & beverage order for 3-4 all-day meetings, planning team-building exercises, booking guest speakers and assisting with travel arrangements, being point-of-contact at the event working with multiple event staff members.

• Established and maintained working relationships with all senior executives, both internally and externally.

• Assisted the CTO and his office in the timely management of all communication: written, via telephone, email and voicemail, with a variety of constituents.

• Composed letters and statements independently requiring interpretation and application of company policies, rules and regulations.

• Managed and maintained extensive office files.

• Supervised the preparation of proprietary materials for meetings as appropriate, including agendas for monthly department meeting with CEO.

• Coordinated business and personal appointments and speaking engagements for CTO and Group President in IoT division.

• Provided long-term support to the Chief Revenue Officer. Bain Capital, Boston, MA

Executive Assistant August 2006 to August 2014

Provided high level Executive Assistant support to Managing Partners and Directors including managing complex calendars, arranging meetings and extensive travel arrangements and expense reimbursement.

• Established and maintained effective working relationships with the Managing Partners or Managing Directors' office staff, officials and the general public.

• Composed letters and statements independently requiring interpretation and application of Company policies, rules and regulations.

• Assisted with planning & execution of offsite meetings.

• Supervised the preparation of proprietary materials for meetings as appropriate.

• Coordinated business and personal appointments, meetings and speaking engagements for the Managing Partners and Directors as designated.

• Prepared itineraries and organized background materials for trips and meetings in advance.

• Attended several trainings on time-management, effective communication, teamwork essentials and personality type.

BioVentures Investors, Cambridge, MA

Executive Assistant 2004 to 2006

Provided high level Executive Assistant support to three Managing Partners including managing complex calendars, arranging meetings, and travel and expense reimbursement.

• Prepared correspondence, handled materials for meetings, data entry, filing, mailing, faxing.

• Maintained personal confidential material and appointments.

• Coordinated special events for internal and off-site functions, including site selection, catering, invitations, special guests and speakers, presentation design and distribution.

• Acted as liaison to external contacts, potential investors and vendors as first point of contact for the firm. Lockheed Martin, Owego, NY

Administrative Assistant 2003 to 2004

Provided high level support to team of Managing Directors and Sr. Engineers.

• Responsible for highly confidential materials and correspondences.

• Arranged meetings with government officials.

• Managed calendars, travel arrangements and time and expense reimbursements.

• Worked as part of a collaborative team of Assistants. Berkshire Farms Center & Services for Youth, Worcester, NY House Parent at Agency Operated Foster Home (AOFH) 1999 to 2003

• Reported directly to the Regional and Assistant Regional Director of Berkshire Farms.

• Responsible for numerous at-risk teenagers occupying AOFH.

• Managed home office, scheduling appointments and transportation needs for multiple youth in the home.

• Participated in weekly meetings with county social workers and Berkshire Farms Directors.

• Attended trainings for working with at-risk youth.

• Assisted with fundraising for the program.

• Managed the AOFH budget for youth's clothing, food and activity needs. KEY SKILLS:

• Excellent communicator

• Multi-project management

• Strong scheduling abilities

• Strong mentoring and leadership abilities

• Expert client and vendor relationship manager

• Strong customer service ability

• Events and presentation handling

• Time & expense reimbursement reporting

• Knowledgeable in Microsoft Office Suite,

social media sites, WebEx, Skype, SalesForce, Photoshop ABOUT ME - INTERESTS:

Endicott College, Beverly, MA / 1994 to 1995 (Marketing/Advertising) Animator at TypeCoach, LLC (Contract job)

Amateur Photographer

Travel & nature lover

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