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Customer Service Manager

Doha, Doha, Qatar
December 05, 2017

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V.P.O Ausia Tehsil Murree

Cell # 009**********


I am hardworking, ambitious and responsible professional who enjoys challenges and achieve personal/professional goals. I have good interpersonal skills and take methodical approach to any task that I undertake. I am confident working independently or as part of a team. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

I am seeking employment that will make best use of my skills and potential to assist an organization in achieving its goals and give me an opportunity to develop professionally.


Critical Thinking

Problem Solving

Customer Service

Task Planning

Credit Analysis

Hotel Management

Client Relations

Risk Management

Business Administration

Banking Expertise

MS Office Suite

Punjab University, Lahore, Pakistan 2012-2014

Masters in Political Science (Distinction)

Relevant Courses:

Degree of CBM (Certified Branch Manager). 2013-2014

Effectiveness of Internal Controls 2012-2013

Symbols Accounts 2011-2012

Synopsis of Bank’s Operations Manual 2010-2011

Teller services Officers2008-2009

Time and Stress Management


Nisa 4 Hotel, Murree, Pakistan

Manager 2015 – Present

Using hotel resources to maximize guests’ satisfaction & optimize revenues

Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document.

All cashing up and balancing of tills, banking, change orders, safe balancing, issuing of invoices for functions and all correspondence.

Resolving customer complaints in a timely and professional matter.

Promoting hotel services and facilities to guests at every opportunity

MCB Bank Ausia, Murree, Pakistan

Branch Manager 2013 – 2015

Maintained and monitor branch vault cash, petty cash and performed monthly audits in accordance with banking regulations.

Increased branch revenue with deposit and investment balance growth yearto date

Accountable for day to day operations, and risk management of banking center.

Responsible for growing revenue though loans, deposits, investments and other banking products.

Manage staff, overseeing customer service, staffing, HR, and operational duties. Used service reports and sales results to predict future production and to motivate my team.

Branch Operations Manager (BOM) 2010–2013

Maintained client relationships by assisting customers in the management of their accounts, proactively solving problems and responding to inquiries and concerns regarding financial needs.

Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks

Evaluated and determined approval of loan and credit requests.

Clearly established office objectives and procedures.

Evaluated computer banking systems and databases

Addressed customer account issues

Hired and trained banking staff.

General Banking Officer (GBO) 2009–2010

Teller Service Officer (TSO). 2008-2010

Achieved 14th position out of 35 in pan Pakistan in BANCA assurance business

Achieved and exceeded all operational and business area targets in 2015

BANCA assurance Turkey convention winner (2014)

Best Employ of the month (June 2013) - Issued by MCB bank (Head Office)

District Table Tennis Champion Award (2010)

English expert

Urdu expert

Arabic Basic

Traveling, Adventure Sports. Table tennis,Cricket

Contact this candidate