Ticketing agent

Summary

I am seeking a challenging position and willing to grow in business within respectable company

Personal information

Name: Mohamed Salah Elhendy Elghaly

Date of Birth: 1st of January, 1989

Present Resident: Cairo, Egypt

Military status: exempted

Personal Status: single

Education

2010

faculty of commerce

Suez canal university – Ismailia

Major of Business administration.

Work Experience

JAN 2017 – TILL NOW

ALMOSAFER

Fulfillment agent

Finalizing booking changes and refunds

Issuing new tickets generated from WWW.ALMOSAFER.COM

Handling involuntary schedule changes

Communicating with all airlines to finalize bookings

Feb 2015 – JAN 2017

AIR FRANCE/KLM

Senior back office agent/b2t

doing manual calculation for ticket when it required

issuing EMDS manually as vouchers, penalties and services

changing reservations when involuntary schedule change happens

answering all travel agencies questions and inquiries

Apr 2014 – Feb 2015

AIR FRANCE/KLM

front office agent

verifying reservations

using AMADEUS system to provide customers service to incoming passengers

make and/or change reservations, seat assignment, answers inquiries about flight schedules and fares

figure fares and handle payments

Aug 2012 – Apr 2014

Expedia Canada

Offshore Trip Advisor

Converse with Canadian customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required

Arranging flights, insurance and accommodation for Canadian customers

Advising clients on travel arrangements, visas and passports

using sales techniques and knowledge of AMADEUS to achieve sales

Dec 2011 – Aug 2012

Vodafone, high value

Customer care representative

responding to incoming phone inquiries

gaining a clear understanding of customer’s needs

challenging any objections with a view to getting the customer to be satisfied

liaising with my managers to check the progress of my performance

Sep 2010 – Dec 2011

Mashreq bank

Sales officer

acting as a contact between the bank and its existing and potential customers

liaising with my managers to check the progress of existing orders

reviewing my own sales performance, aiming to meet or exceed targets

Languages

Fluent reading / writing English.

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