Customer Service Data Entry

Lorraine Vassallo – Stockton, Ca. ***** - **********@*****.*** - 209-***-****

SUMMARY

In search of a company who values a trustworthy, loyal individual, with loads of integrity and over 25 years in the customer service industry. Offering excellent listening, communication and organizational skills. If you value someone who is proficient at meeting deadlines and works with a high level of multicultural awareness and adaptability, as well as high level of integrity, then I am the person for you. Highly detailed-oriented with expertise in problem solving under high pressure situations. Respected leader with a track record of outstanding interpersonal, documentation and leadership skills. Energetic and enthusiastic to working hard and highly result oriented. An overwhelming desire to live in the solution and make lives better one interaction at a time.

WORK EXPERIENCE

VSL - Stockton, CA-August 2014 to Present

Manager/Court Liaison/AR Administrator

Answer and manage incoming and outgoing calls while recording accurate messages.

Complete data entry, track clients and maintain accurate charts.

Coordinate, schedule and arrange meeting times for incoming clients.

Serve as corporate liaison between the court system and VSL.

Responsible for accounts payable and receivables; evaluate and compare invoices for services rendered for accuracy and completeness.

Organize all new tenants, security and temporary paperwork.

Tracks inventory and requisitions of all supplies, maintenance and repairs in a cost-efficient manner, maintaining an adequate supply and minimizing waste.

Ensures the safety of the complex with proactive approach in initiating and facilitating solutions.

Medical Transcriptionist/Editor/Supervisor - Independent contractor

-November 1997 to January 2012

Supervisor of 45 transcriptionists who transcribed medicolegal documents for over 325 doctors.

Monitored program effectiveness.

Made strategic decisions regarding future targets.

Assessed market trends.

Reviewed customer feedback and acted upon accordingly.

Maintained compliance with company safety requirements.

Data entry for patience visits with 99% accuracy.

Quality Assurance Lead.

Medical Transcriptionist – Independent Contractor

St. Joseph's Medical Group - Stockton, CA-January 1995 to November 1997

Transcribe medicolegal documents for a variety of physicians.

TreeHouse Restaurant Corporation – Manager

January 1980 to February 1992

Supervised and hired 30 employees, concentrating on employee retention.

Accounts receivable and payable, as well as P&L statements.

Customer satisfaction and retention.

Quality assurance.

Cost control of food, beverage and supplies.

Ordering of all supplies from vendors.

Unloading trucks for purveyors and keeping inventory at a cost-effective level.

EDUCATION

Institute Of Sports Science - Carpentaria, CA. - February 2016 to September 2016

Certified Fitness Trainer in Fitness/personal trainer

Institute Of Integrative Nutrition – New York, NY. - September 2015 to September 2016

Health/Wellness/Life Coach

Condie School of Law – 1987-1988

Court Reporting Diploma

Santa Barbara Junior College – 1984 – 1986

AA in English

Dos Pueblos Senior High School - Santa Barbara - 1979 - 1983

High School Diploma

SKILLS/ACHIEVEMENTS

1.Excellent listening skills.

2.Track record of detail-oriented skills, even under high pressure deadlines.

3.Quality verbal/written communication skills.

4.Natural leader with a strong work ethic.

5.Passion for customer/employee/employer satisfaction.

6.Proactive thinker.

7.Able to multi-task effective and efficiently with great prioritization skills.

8.Microsoft Office.

9.Record keeping/data entry.

10. Business correspondence.

11.Conflict prevention/resolution.

12.Team oriented, however, can work well independently.

REFERENCES

Robert Klinger 209-***-****

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