Administrative Assistant Support

Gloria Dodenc

Executive Administrative Assistant

*******@*****.*** phone: 929-***-****

PROFESSIONAL SUMMARY

Proactive Executive Administrative Assistant offering 9+ years professional experience supporting senior level executives across the financial services industry with a strong background in Human Resources

Thrive in a fast paced, dynamic office environment with an aptitude for independently prioritizing and managing multiple and conflicting demands

Proven record of competency in special project coordination, ad-hoc reporting, and successfully delivering performance results aligned with organizational initiatives with accuracy and efficiency

KEY COMPETENCIES

Proficiency with MICROSOFT OFFICE SUITE (Word, Excel, Power Point, Outlook)

ARIBA BUYER

Concur TRAVEL & EXPENSE REPORTING

People Soft

Adobe Acrobat

CTO/XMS/e-HR/Cloudbeds/Lotus Notes

Strong organizational, administrative, analytical, and networking skills

Proficient in calendar management, coordinating meetings and events logistics across organizational levels

Detail and results-oriented, providing administrative support to ensure the success of departmental and organizational goals

PROFESSIONAL WORK EXPERIENCE

Greenpoint Lodge–Brooklyn, NY July 2015 - present

Executive Administrative Assistant to Owner

Provide general administrative support to Owner of company, responsible for scheduling meetings and coordinating events logistics, complex calendar management, email administration, supplies inventory and control, answering and directing calls, processing invoices and reconciling expenses, facilitate payroll

Manage customer relations; liaison and network with outside channels and consultants to ensure customer satisfaction. Answer and direct all calls, address all customer inquiries- ensuring all expectations are exceeded.

Run ad hoc reports and convert to presentation format for review. Implement customer loyalty incentive initiative.

St. Matthias School – Queens, NY Sept. 2013 – June 2015

Asst. Kindergarten Teacher/Lead After School Teacher

Tutored and assisted children to help promote and master assignments and reinforce learning concepts.

Morgan Stanley – New York, NY (Staffing Agency) April 2007 – Aug. 2007 Executive Administrative Assistant, IT/Finance

Responsible for complex calendar management for a team of 6 Directors, expense management, travel management, mail/email administration, phone coverage, manage departmental budget, reconcile invoices, administer payroll

Project Managed departmental special projects: i.e. Finance Technology Awards (employee recognition program)

JP Morgan Chase – New York, NY (Staffing Agency) April 2005 – July 2005 Administrative Assistant, Investment Banking, North America

Provided general administrative support to Senior Vice President, 2 Directors, and 3 Managers, i.e., phone coverage, coordinated meeting logistics, reconciled expenses, created travel arrangements, facilitate payroll, etc.

Maintained HR files for all IBNA employees; created offer/term letters; job postings; assisted with hr projects as needed

American Express Company – New York, NY Feb. 2003 – Dec.2004 Administrative Assistant, OPEN: Small Business Network

Provided administrative assistance to Vice President, 2 Directors, and a team of 8 managers

Updated departmental organizational charts and distribution lists; process employee salary changes/transfers/terminations

Merrill Lynch & Company – New York, NY (Staffing Agency) Dec. 2002 – Feb. 2003 Executive Assistant, Office of the Executive Vice Chairman

Provided administrative support to Executive Vice Chairman; assisted Executive Committee Team as needed

American Express Company – New York, NY Sept. 1996 – May 2000

Administrative Assistant, World Wide Staff Groups May 1999 –May 2000

Supported implementation of critical HR processes i.e., Annual Interim Employee Survey distribution, Band 30 Common Review, Change Management, Goal Writing implementation for associate staff; Leadership Feedback Process

Responsible for HR data integrity, running ad hoc reports for senior staff and converting to presentation format for review

Served as liaison between client group and payroll to reconcile timesheets, process adjustments, retro-active checks and sign-on bonuses

Administrative Assistant, Employee Relations Jan. 1998 – April 1999

Provided general administrative support to ERG Director and five Managers, managed ERG Case Database

Administrative Assistant, Relationship Management, HR June 1997 – Dec. 1997

Provided administrative support and participated on projects i.e. Year End performance ratings/comp awards, Affirmative Action Planning, and departmental& job code consolidation for 1200+ card employees

Administrative Assistant, Cooperative Education Program, HR Sept. 1996 – May 1997

Clerical support, updated employee information changes on People Soft Database, administered Annual Employee Survey

EDUCATION

PACE UNIVERSITY: New York, NY 9/97 - 1/99

LUBIN SCHOOL OF BUSINESS, Major: Business Management/Minor: Human Resources Management

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