Customer Service Computer Science

J

*** ********** ******, ********, ** ***** • Cell: 774-***-**** • **************@*******.***

Professional Summary

Installation and Support Technician well-versed in troubleshooting equipment and network

problems. Analytical thinker who quickly and accurately diagnoses and repairs technical

issues. Diligent installation and repair professional committed to completing quality

installations and building lasting relationships with customers. Desires a role as a It

Technician.

Skills

Adobe Creative Suite Self Motivated

Troubleshooting JavaScript

Visual Studio Proficiency Repairing Computer systems

Cross-team training Building Computers

Strategic thinking IT Software

Excellent Communication Skills IT Hardware

Servers IT Technician

Network connectivity knowledge Reliable

Time management Microsoft Word

Exceptional multi-tasker

Motivated team player

Work History

It Help Desk, 08/2015 to Current

LabCorp – Rariton, NJ

Escalated unresolved issues to appropriate level.

Ensured proper release and maintenance of all systems.

Built and refined powerful machine learning models that automated decisions,

prioritized work and changed the behavior of products in real time.

Referred major hardware and software problems and defective products to vendors or

technicians for service.

Trained users in the proper use of hardware or software.

Collaborated with other offices and territories to plan and implement new technology.

Repair Technician, 02/2014 to 05/2015

Auto-Chlor System – Carlstadt, NJ

Set up equipment for employees, including installing dishwashers and cables.

Traveled up to 30 miles to meet customers on location to handle hardware and software

issues.

Ordered necessary supplies and parts to repair malfunctioning hardware.

Resolved numerous technical support inquiries per time period.

Maintained accurate hardware and software inventories.

Rental Account Executive, 03/2013 to 02/2014

Beacon Healthcare – Hopedale, MA

Maintained accounts with Beth Israel Deaconess Medical Center.

Established new rental accounts.

Delivered equipment for rentals and trials.

Maintain, assemble, and repair equipment both in the shop and in the field.

Provided excellent customer service.

Education

Associate of Arts: Visual Comunnications, 2007

Clark University - Worcester, MA

Multimedia Studies Program Certificate

I became certified in graphic design program

I was schooled in Adobe Suite Desk, Dreamweaver, Premiere Pro etc.

Bachelor of Arts: Computer Science, 2021

Thomas Edison State University - Trenton, NJ

B.A. in Computer science (online)

Accomplishments

Valedictorian for Class of 2006

Contact this candidate