Management Customer Service
Resume:
Michael Joseph
**************@****.***
Executive Management Profile
Extensive Construction & Property Management Background
Over 20 Years of Experience in Leadership and Management Positions, Directing Internal and Subcontractor Teams through Various Projects, including Million-Dollar Initiatives.
Background in Managing All Areas of an Organization, including Business Development, HR, and Operations Functions. Year-Over-Year Success in Increasing Sales, Expanding the Customer Base, Containing Costs, and Improving Productivity.
Selected Achievements:
Achieved 100% on-time completion for all construction projects over 5-year period with AW Construction, with large majority of projects completed at or under budget. Completed projects with high-profile clients that included the University of Connecticut and the National Guard.
Drove sales increase and cost reductions for Essential Properties over 14+ years through extensive repeat and referral business, meticulous attention to quality of work, and identification of areas to control costs (e.g. purchasing decisions).
Maintained excellent delivery service to customer base of over 1,000 throughout a 17-year period through coordination and management of deliveries for 6 companies.
Recognized in communities for purchasing and remodeling distressed homes in troubled neighborhoods to improve quality of living, reduce crime in those areas, and allow city to generate more taxes (while providing the state valuable rental properties including Section 8 housing).
Able to train, direct, and motivate cross-functional teams to meet time, cost, and quality objectives on basic and complex construction projects. Documented experience and success in managing high levels of responsibility, including the management of high-dollar projects and all aspects of a construction business. Extensive knowledge in residential/commercial construction design, development, and troubleshooting activities.
Trades Background
Roofing s Siding s Decking s Electrical s Plumbing s Painting s Cabinetry s Concrete
Carpets s Custom Remodeling s Wood Flooring s Construction Materials
Key Value-Offered Qualifications
Site Evaluation, Bidding & Permitting Process
Building Materials Purchasing / Management
Team Member Training, Mentoring & Evaluation
Customer Requirements Analysis & Fulfillment
Construction Project Coordination & Management
Cost Analysis, Reduction & Avoidance Solutions
Knowledge of Section 8 procedures
Word, Excel, Power Point
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Michael Joseph – Page 2-860-***-**** / **************@****.***
Professional Experience
Positions & Responsibilities:
Essential Properties, LLC – Torrington, CT 1993-Present
Owner/Managing Director
Oversee all aspects of property Management Company with $3 million in property and homes located in Connecticut, Ohio, and Florida. Coordinate both residential and commercial development for homes, condominiums, and commercial buildings. Manage purchasing, sales, framing, electrical, plumbing, flooring, painting, roofing, concrete, and all other building/remodeling activities.
Torrington Bottle Redemption Center, LLC – Torrington, CT 1998-2004
Vice President
Monitored management team to ensure on-time delivery of products to distributors. Maintained records, verified inventory, received payments, and completed payroll functions. Served as key point of contact for all escalated problems and concerns. Implemented strategies as needed to improve accuracy and efficiency.
AW Construction – Wolcott, CT – 1999-2004
Supervisor/ Managing Director
Coordinated millwork, cabinet, and roofing construction activities at various sites in Connecticut, New York, New Jersey, and Massachusetts for $10 million company (employing ~ 20 subcontractors). Oversaw full project lifecycles, from requirements gathering through completion; sites were diverse and included educational institutions and government organizations.
Random Remnants – Torrington, CT 1995-1998
President
In charge of all activities and functions for company specializing in carpet, hardwood, ceramic, vinyl, and laminated flooring products/services. Scope of responsibility included sales, purchasing, billing, scheduling, customer service, accounting, and subcontractor management. Provided estimates for architects, engineers, and designers to order and install flooring in apartment and office buildings, schools, hospitals, and residences.
Hartford Courant Newspaper – Hartford, CT 1991-2008
Owner/Managing Director
Coordinated newspaper delivery tasks with up to 6 companies (New York Times, Boston Globe, Hartford Currant, Waterbury Republican, Register Citizen, and Financial Times) for 3-4 hours per day, 365 days per year to a large customer base.
Education
BS Business Administration / Finance 3.84 GPA
Post University, Waterbury, CT
Alpha Chi
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