Administrative Professional

Crystal Tillery *** East ***nd Street, Bronx, NY – *********@*******.*** – 347-***-****

Summary Dedicated and focused Administrative professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.

Professional Experience

Assistant Property Manager – Contract (December 2016- December 2017)

Winn Residential, Bronx, NY

§ Assist Property Manager in all aspects of the day to day operations of three rental properties. Designed electronic file systems and maintain electronic and paper files.

§ Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

§ Supervise the work of staff at the sites and keep the Property Manager current with regard to any existing or potential problems.

§ Facilitate all aspects of the apartment leasing process and administrative duties pertaining to processing applications, general correspondence and resident files.

§ Responsible for conducting interviews as well as overseeing evictions.

§ Work with all levels of Winn management, contractors and vendors to ensure the properties stay within compliance and that all corrective actions are completed in a timely manner.

§ Collect rent from residents, and follow up on delinquent accounts when necessary.

Property Manager – Temp. (April 2016 – November 2016)

Taube Management Realty LLC. New York, NY

§ Proactively oversaw the day-to-day operations of 65 residential units, five Luxury high- rise buildings, commercial space and retail tenants.

§ Worked with contractors to implement and complete all capital improvement projects including: Local law 11 façade repairs, common corridor and lobby renovations, apartment renovations, elevator modernization, and of the building facility spaces.

§ Consistently worked with the Board to evaluate all building budgets and finances for areas of cost savings.

§ Evaluated service contract requirements, as well as negotiating and managing vendor contracts and services.

§ Accountable for maintenance requirements of the properties physical plants, i.e.boilers, plumbing, cooling tower compliance, HVAC, etc.

§ Performed daily property inspections to ensure building safety, maintenance and cleanliness.

Assistant Property Manager (April 2015- March 2016)

The Andrews Organization, New York, NY

§ Assisted three Senior Property Managers and the Vice President of The Andrews Organization on day-to-day operations of 250 luxury residential condominium and co-op units.

§ Oversaw and worked jointly with building superintendents and building staff: porters, doormen and handymen.

§ Managed all relationships with vendors in order to maintain all properties at the highest level.

§ Liaison between upper management and tenants; responsible for solving all problems relating to billing, apartment maintenance, moves, and general inquiries.

§ Worked jointly and followed through on the execution of contacts, projects, and tenant work order requests with building staff and outside vendors to completion in a timely manner.

§ Distributed the monthly invoices and maintained financial management responsibilities including providing assistance in the preparation of budgets, accruals, and reporting budget variances

Property Manager Administrator - Temp. (September 2014 – February 2015)

Parkchester South Condominium, Bronx, NY

§ Assisted the Chief Operating Officer's and Executive Property Manager with day-to-day operations.

§ Scheduled appointments, and arranged complex and detailed travel plans and itineraries.

§ First line of contact for public inquiries, to meet and greet residents, board members, vendors, and authority for all events.

§ Coordinated activities, events, and conferences within own department as well as activities within other departments.

§ Tracked and negotiated all contracts and insurance certificates; as well as controlled event budgets as required by the Chief Operation Officer.

§ Composed and prepared confidential correspondence, reports, and filing of corporate legal documents with government agencies, agendas, notices, minutes, and resolutions for meetings

Residential Property Administrator (September 2013 – September 2014)

Lefrak Management, Corona, NY

§ Assisted the Property Manager in the daily operations of four rent stabilized residential properties consisting of 1,000 plus residents.

§ Responsible for all tenant related matters including rent collections, leasing (new and renewals), repair issues and security deposits.

§ Assisted in handling non pays, HP, holdover cases, DHCR, small claims and evictions.

§ Maintained and processed unit appliance inventory, permits, annual inspections, building violations, preventive maintenance schedules, Super licensing/certifications, Boiler Certificates, Petroleum Bulk Storage permits, Elevator Inspections, Generator Inspections and Testing, Building CO, Sprinkler/Standpipe, annual fire safety notifications, etc.

§ Responsible for the compliance with certification of all A, B, and C DHCR violations and DHCR overcharges.

§ Reviewed and submitted all necessary documents for subsidy accounts such as NYCHA, Section 8, CVR, HPD, SCRIE and DRIE.

Residential Property Management Coordinator (June 2011 – September 2013)

Milford Management, New York, NY

§ Assisted four Property Managers in the daily operations of six condominiums of a 1,000 plus residents.

§ Processed and maintained important documents relating to tenant income statements, security deposits, and classified reporting data/ information.

§ Produced and maintained new sponsor lease, lease renewals, condominium sales, and refinance packages for tenants, property managers, prospective tenants, and attorneys.

§ Assisted in the collection of monthly rents and other annularly income by utilizing Lease and Rent Rolls (LNR) and (ACH) programs.

§ Monitored delinquency and legal process as it related to.

§ Assisted in training new staff members in order to achieve operational goals; including communication process, procedures, goals, and deadlines.

Previous Experiences

Hospitality Agent/ Marketing Representative - Sheraton Tribeca Hotel – August 2010 – February 2011 Administrative / Accounting Specialist – Planet Hollywood – May 2009 – October 2010

Accounting Reconciliation Assistant/ Hostess - Espn Zone – September 2007 – June 2009

Quick Service Restaurant/ Food and Beverage Hostess – Walt Disney World College Program – September 2006 – January 2007

Education

MBA: Business Administration 2018

Touro University Worldwide New York, NY

Bachelor of Arts: Business Management Economics 2009

CUNY College of Staten Island Staten Island, NY

Associate of Science: Business Management Marketing 2006

CUNY College of Staten Island Staten Island, NY

Skills

§ Team building expertise

§ Project coordination

§ Customer service

§ System improvements

§ Contract negotiation

§ Sales and Marketing

§ Accounts Payable

§ Staff development expertise

§ Report generation

§ Scheduling proficiency

§ Operations Experience

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