Customer Service Quality

**** * ****** *** ******, CA *****

PHONE 559-***-**** • E-MAIL *************@*****.***

KEVIN C. CLELAND

STRENGTHS

Logistics Expert: Thirty years of experience creating quality logistic solutions for companies. Innovative solutions with experience in all forms of transportation. Industry knowledge of rates to be competitive. Background in a wide range of food and other products.

Customer Service: Relationships with customers for over 25 years by being dependable, honest, reliable and providing quality service.

Excellent Problem Solver: Quality communication to minimize barriers. Actively seeks to work with multiple parties to find solutions to problems that can are intrinsic to the logistics business.

Resourceful: Actively works to problem solve and seek solutions while valuing both customer and logistics relationships. Achieved over $100,000 per year in brokerage through client retention, controlling costs, and maintaining quality relationships.

WORK HISTORY

Liberty Transportation Fresno, CA

2007-Present

Transportation Broker – Dry Goods

Intermediary between a shipper with goods to transport and a carrier who has the capacity to move freight

Reliable and committed professional with over $100,000 in annual brokerage sales

Single point of contact with over 30 years’ experience in transportation services

Regularly met with clients to ensure the delivery of high quality customer service. Evaluated service quality and initiated corrective action as necessary.

Gained insight into client needs by creating and gaining trust

Expertise with nuts, raisins, dates and other dry goods

Pacific Atlantic Brokerage Fresno, CA

2002-2007

Transportation Broker – Dry Goods

Recruited and selected high caliber staff in collaboration with area management. Continually coached and developed employees to enhance skill sets.

Expertise in LTL (Less than full truck load), exports, imports, and intermodal

American Truck Dispatch Fresno, CA

1996-2002

Transportation Broker – Dry Goods

Education and Training

University of Nevada, Las Vegas

Experience with load boards: DAT, Internet Truck Stop

PC Miler

Microsoft Word

Activities

Golf, Fishing, Traveling

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