Customer Service Criminal Justice
Resume:
Fabrice Polche
Board Member - Albano Haiti, Inc
Brooklyn, NY
*************@*****.***
Highly Motivated, energetic criminal justice graduate with strong work ethics and professional goals. Experienced Customer Service Manager with a demonstrated history of working in the financial services industry. Skilled in Microsoft Word, Criminology, Team Building, Organizational Leadership, and Management. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Crime victim / Donestic violence Advocate
First Horizon - New York, NY
July 2017 to Present
Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.
The Crime Victim Advocate Program is a joint program of Safe Horizon and the New York City Police Department
(NYPD) that will assign advocates to every police precinct and Police Service Area citywide.
-Advocate on behalf of victims with various systems, such as criminal justice, housing and public benefits.
-Provide training for police officers to enhance their knowledge of victims needs and available resources to assist them.
-Conduct presentations in the community to address domestic violence and other crime related topic.
-Inform victims of their rights and link them to available services.
-Conduct visit with police officers to home of victims identified as high risk.
-Help victims identify and address their most pressing safety concerns.
-Help victims develop a safety plan that is unique to their individual needs. Board Member
Albano Haiti, Inc - Elmont, NY
May 2016 to Present
* Attend monthly meetings and participate in biweekly conference calls to discuss strategy and review current projects.
* Form relationships with other non-profit organizations in Haiti to assist in carrying-out their initiatives.
* Coordinate sustainability, donation and fundraising projects.
* Assist founders in opening stages of forming the organization and its mission.
* Review and manage budget reports, then allocate funds to appropriate programs. Head Teller/Supervisor
First Niagara Bank/Key Bank - Blauvelt, NY
February 2015 to July 2017
* Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions: Assigns duties and work schedules to workers to ensure efficient functioning of department.
* Trains employees in customer service and banking procedures.
* Adjusts customer complaints.
* Ensures supply of money for financial institution's needs based on legal requirements and business demand.
* Monitor and review financial institution's security procedures and control access to vault.
* Searches for the cause of an overage or shortage when a teller's drawer does not balance correctly.
* Tellers met goals every quarter.
Client Service Associate Supervisor
Sterling National Bank - Airmont, NY
January 2013 to February 2015
* Close accounts and issues available financial services.
* Explained products and procedures, resolved problems and ensured customer satisfaction.
* Trained other Associates and audited their work.
* Contributed as a team player to the achievement of branch goal and individual sales and customer service goals.
* Trained new employees in customer service and banking procedures
* Ensured branch teller referral goals and objectives are achieved by the teller line staff. Education
Bachelor of Arts in Criminal Justice
John Jay College - New York, NY
2014
Associates Applied Science in Criminal Justice
Hudson Valley Community College - Troy, NY
2010
Skills
MS Word, Excel, Outlook, Access, & PowerPoint; SharePoint; Lexis Nexi/Westlaw; CNet; Adobe; Social Media Management; Cohort Leadership; Outreach; Public Speaking; Psychology -Counseling Training Links
https://jjay-cuny-csm.symplicity.com/profiles/fabrice.polche Additional Information
RTX Technology (Economic Conference for Haiti) – Event Coordinator, NY Habitat for Humanity – Build Day Participant, NY
Food Pantry and Resource Center – Volunteer, NJ
Sister’s Keeper – 5K Runner, NY
St. Jude Hospital – Volunteer, NY
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