C Customer

Claudio M uentes

EDUCATION 7-87-328-**** Associated D egree i n S ocial W ork c *************@*****.*** Ana G . S ystem U niversity - S an J uan, P R WORK E XPERIENCE

Customer S ervice R epresentative I I

Bank o f A merica - P lano, T X N ovember 2 016 - A pril 2 017

● Handled i ncoming c alls f rom c ustomers r egarding t heir m ortgage l oans i nquiries

● Assisted c ustomers w ith p roviding p roperty t ax i nformation v ia p hone a nd b y m ail

● Researched i f t itle w as r eleased a nd d iscussed l ien r elease d etails

● Followed s tate a nd c ounty g uidelines o n e ach c all b ased o n p roperty l ocation

● P rovided c ustomers w ith t racking n umbers r egarding p roperty d etails

● Assisted w ith e scrow r elated q uestions

● Explained p roperty i nsurance c hanges a nd e ducated t he c ustomer o n h ow t his a ffected t he monthly p ayment

● Discussed l ate p ayment c harges w ith c ustomers, w aived w hen a pproved

● Assisted c ustomers w ith p rocessing p ayments Customer S ervice R epresentative

Dollar T ree - S tore O perations - M cKinney, T X A ugust 2 016- C urrent

● Assisted c ustomers w ith s tore r elated q uestions a nd p roducts

● Processed, a ssisted c ustomers t hat h ad o nline o rders a nd i nquiries

● Assisted c ustomers w ith s pecial o rders

Collections R epresentative

National T ech M ark - H ato R ey, P R M arch 2 015- O ctober 2 015

● Handled m aking o utbound c alls t o c ustomers r egarding t itle l oans

● Handled m aking c alls t o d iscuss n ational p ay d ay a nd n ational s mall l oans

● Used s kype t o p rocess p ayment p lans a nd s ettlements

● Educating c ustomers r egarding g oals s etting r eferred t o t he h elp l ine w hen t he c ustomers had h ardships

Customer S ervice R epresentative

Medical C ard S ystem, I nc - H ato R ey, P R O ctober 2 014- F ebruary 2 015

● Received i ncoming c alls f rom m edical i nsurance c ard h older n eeding a uthorization o n services

● Assisted w ith a dding m embers t o e xisting p lans a nd a dded n ew m embers t o a ccess t he system

● Handled p rocessing r equests f or n ew c ards, i f l ost

● Assisted c ard m ember c hange m edical p lan d uring e nrollment p eriod

● Provided o rientation t o c ustomers o n h ow t o u se t heir c ard a nd s ervices

● Offered a ny a dditional a ssistance t o t he c ard h older d uring t he c all a nd p rocess Consumer H otline R epresentative

NCO F INANCIAL S YSTEM - G uaynabo, P R M arch 2 012- S eptember 2 014

● Handled c alls r egarding c ollection o f p ayments

● Responsible f or q uality a uditing i n S panish

● Monitored a ll t he c alls a nd m ade r ecommendations b ased o n c all d etail t o s upervisors

● Assisted w ith c onsumer h ot l ine

SKILLS

Mac, W indows, O pen o ffice, S kype, B ria, A vaya

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