Human Resources Customer Service

Yolanda Windon

Natchitoches, LA *****

**************@*****.*** - 318-***-****

Enterprising and hard-working analyst seeking an opportunity within a progressive organization where analytical and organizational skills can be demonstrated. A highly motivated, hands-on, detail-oriented self- starter

who handles pressure well and possesses excellent problem-solving and communication abilities; Excels in performance through both individual and group efforts. WORK EXPERIENCE

Human Resources/ Travel Representative

- January 2011 to Present

Ensure internal/external candidates meet the job requirements; Verify accuracy of documents collected during on- boarding process; Responsible for timely communication of results with managers, staffing representatives,

business partners, General Managers; Assist business partners with collection of on-boarding documents

(including close partnership with Recruiting); Partner with third-party pre-employment screening company to collectively manage workload, ensure expectations are met and escalations are managed; Issue clearances and

verbally communicate denials with managers, staffing representatives, business partners, General Managers in a timely manner; Maintain accurate data and document notes consistently; Cross check employee information in

COMPAS/PeopleSoft; Meet all deadlines and communicate anomalies immediately; Advise leadership of areas of concern, complying with all local and State policies. Sr. Processor - Revenue Accounting

United Airlines - Houston, TX - July 2010 to December 2016 Proration of documents to determine the accurate billed and earned revenue through the application of IATA/ RAM

rules and procedures and/or special prorate agreements/negotiated contract and research; audited input/ output

of data entered; attended initial and recurrent training sessions; Special projects as assigned by Management; responsible for Alliances carriers, including interpretation and application of negotiated contracts. International Auditor

Continental Airlines - Houston, TX - January 2006 to December 2008 Responsible for auditing international tickets sold by travel agencies; Issue debit memos in an accurate and efficient manner in order to maximize revenue recovery; Verify prices and currency rates using Sonic/Shares. Customer Service Officer/Teller

La. Capital Credit Union - Natchitoches, LA - July 1996 to February 1997 Opening accounts, posting payments and making money tranaction on a daily, Greeting customers Menatal Health Tech

Cane River Adolescent Hospital - Natchitoches, LA - June 1995 to February 1996 Working in a community psychiatric support and treatment, Provide daily progress note on clients, provide psychosocial rehabilitation, crisis intervention/follow-up, Parent/Family counseling, take daily vitals, assist clients with daily task, update file for social workers, intakes, drug testing, Treatment plan for emotional/behavioral clients, EDUCATION

Bachelor of Business Administration in Business Administration San Jacinto College - Houston, TX

February 2019

Bachelor of Business Administration in Business Administration San Jacinto College - Houston, TX

SKILLS

Accounting (6 years), contracts. (6 years), Human Resources (6 years), PeopleSoft (6 years), staffing (6 years)

ADDITIONAL INFORMATION

Professional Skills

Accounting: Advanced

Contracts: Advanced

Human Resources: Advanced

Staffing: Advanced

Collections: Advanced

Airport/I-90/Passport Clarence: Expert

PeopleSoft: Expert

Auditing: Expert

Client Assessments: Expert

Procurement: Expert

Medicaid billing: Advanced

Analytical Thinking: Expert

Languages

English: Conversational

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