Customer Service Microsoft Office

Location:

Posted:

December 06, 2017

Melissa M. Deaver

***********@*****.***

Professional Experience

Personal Touch Queens, NY 12/2008 – 1/2017

Intake Coordinator Therapy Staffing Coordinator

Maintained case list and progress reports at all stages of service.

Maintained current documentation as required by NYC EIP to ensure that services are provided as mandated.

Followed up with gaps in services and extended leaves.

Staffed all therapy cases from internal or external agencies.

Coordinated new hire orientations.

Consulted with QA Managers regarding clinicians’ non-adherence to Agency/EIP policy.

Worked in collaboration with the Branch Manager and business staff to address outstanding issues with provider activity.

Prepared documentation for billing.

Processed referrals and completed monthly reports.

Data entry and other administrative duties.

Multilink Therapy Group Brooklyn NY 9/2004 – 10/2008

Case Manager Evaluation Coordinator Administrative Assistant

Managed all early intervention cases - tracked progress reports, medicals, and prescriptions.

Coordinated evaluations and therapy for children 0-3 years of age.

Acted as a liaison between clinicians, parents, MTG office and external provider agencies.

Conducted research on and arranged interviews with therapists and maintained credentials.

Provided administrative assistance to the Executive Director.

King Teleservices Long Island City, NY 12/2002 – 4/2004

Customer Service Specialist

Assisted customers with non-emergency related issues and concerns within the 5

boroughs of New York City.

Created service requests for over 40 NYC agencies utilizing the Siebel 7.0 System.

Utilized Web Terms database to initialize repair of streetlights.

Worked closely with NYPD regarding 911 calls and quality of life issues via 311.

Submitted all opinionated requests regarding policy and procedures to the Mayor’s office on

behalf of NYC residents.

Answered and resolved an average of 100-200 calls per day.

Education

Associate Degree – Business Administration March 2000

Katherine Gibbs School New York, NY

Skills

Microsoft Office: Word, and Excel Accurate Typing and Speedwriting