Business Analyst
Resume:
Todd Wascher 402-***-****(M)
Oakfield, WI 53065 ac3l85@r.postjobfree.com
OBJECTIVE
To obtain a full-time tele-work/remote Business Analyst or Account Manager position that allows me to leverage my 8 years of experience working remotely.
HIGHLIGHTS OF QUALIFICATIONS
18 years of professional experience working within high technology industries.
8 years of effective remote, work-from-home, experience.
Extraordinary writing, critical thinking, and problem solving skills.
Very empathetic and observant communicator.
Excellent teammate and customer advocate.
U.S. Army Veteran; honorably discharged in 2002.
EMPLOYMENT HISTORY
November 2007- September 2017
Account Manager and Strategic Systems Analyst Applied Data Consultants/Elite EXTRA
Coordinated the closure of a remote office and transition of customer accounts due to a change in direction for the company, from GIS consultantancy to Software as a Service Vendor of the Elite EXTRA dispatch management and GPS tracking system.
Advocated for customers as an Account Manager for larger, strategic, users of the Elite EXTRA dispatch management system; duties included on-site training, accurate needs assessment for custom development, and ongoing relationship management.
Performed business analysis of internal and customer procedures to identify areas for refinement and improvement to maximize profitability and positive user experience.
Assisted with live customer support within the Customer Experience Center. Duties included first, second, and third tier phone and email support.
Leveraged advanced critical thinking and problem solving skills to support the most demanding customers.
Authored all request for proposal responses from larger, high-value, customers for Elite EXTRA.
January 2007-November 2007
Full-time Student - Business Administration Metropolitan Community College/Omaha, NE
August 2004- January 2007
Project Manager Leica Geosystems/Hexagon Geospatial
Managed software and hardware related geospatial projects involving personnel with a variety of technological expertise working on products for diverse customers, both internal and external.
Concurrently managed multiple projects ranging from existing product refinement to custom development for DoD Intelligence Users and associated activities.
Effectively communicated with customers, analysts, and team members to assure the accuracy and functionality of project objectives; ensuring a high level of initial product acceptance.
Applied “Agile Project Management” techniques to ensure that projects were completed accurately, on time, and on budget.
Streamlined the project work cycle resulting in increased productivity and profitability.
Directed the formation and performance of functional teams of programmers, engineers, and product testers to ensure accurate product development.
November 2003 – August 2004
GIS Manager Performance Group Inc./ESSEX Corp.
Established the Joint Forces Headquarters for the National Capitol Region (JFHQ-NCR) Geospatial Intelligence branch at Fort McNair, Washington D.C.
Communicated with surrounding federal and civil government agencies to obtain existing datasets for integration into the JFHQ-NCR planning and emergency response activities.
Actively participated in high level planning meetings and exercises geared toward providing security for sensitive events in the Washington D.C. area.
Represented the JFHQ-NCR at the Homeland Infrastructure Foundation Level Database (HIFLD) working group. Providing input and requirements in discussions addressing establishing a consistent database for use in Homeland Security.
September 2002 - November 2003 Anteon Intelligence Systems Division
Geospatial Intelligence Instructor- NGA College
Performed as the remotely sensed imagery (RSI) and geographic information systems (GIS) subject matter expert on a team of at the National Geospatial Intelligence College, NGIC.
Integrated geospatial analysis principles with current imagery analysis curriculum to train existing and new hire NGA employees as geospatial intelligence analysts.
Implemented new instructional techniques to increase student comprehension while adhering to exiting objectives and goals.
Created course material for instructed students in the use of ArcGIS and ERDAS Imagine 8x to perform spatial analysis on NGA standard data.
October 1998- September 2002 U.S. Army
Topographic Analyst
Communicated effectively with staff and management to improve the unit’s knowledge and technical abilities.
Conducted system administration of Windows NT on the Digital Topographic Support System (DTSS) components to maintain operational readiness and update performance.
Created 3D fly through and perspective views in ERDAS Virtual GIS utilizing NGA Imagery, Digital Terrain Elevation Data, and NGA vector data enhancing the division staff’s ability to visualize the area of operations.
Analyzed multi-spectral imagery using ERDAS Imagine 8x to determine the potential affects of the terrain on military operations in support of all division exercises and briefings.
EDUCATION AND TRAINING
Associates in Business Administration, with Honors – Metropolitan Community College 2009
AGILE Project Management, 2006
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