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Customer Quality

Chennai, Tamil Nadu, India
December 06, 2017

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Jegatheeswari Sutha S (Information Technology)


Mobile No: +91-984*******, 807-***-****


Over 6+ years of experience in the ITES industry and has excellent exposure in Analysis, Design and Coding.

Experience in all aspects including Requirements Analysis, Design, Implementation and deployment of Quality Concepts

Experience in E-publishing related projects using XML, XPATH, XSLT, XQUERY, HTML, SGML, MathML, CSS, DTD, XSD

Having experience in XML, SGML, MathML, HTML5, CSS3 & JavaScript

Experience on client Requirement analysis phases

Self Starter, Self Motivated & Quick Learner.


Working as a Senior Executive QA MPS LTD Chennai, Tamilnadu from Dec 2014 to till date.

Worked as a Senior Executive Quality in SourceHOV BPS Chennai, Tamilnadu from May 2011 to December-2014.

Worked as a Senior Executive XML in SPI Technologies India Pvt. Ltd., Chennai, Tamilnadu from April-2009 to April-2011.

Worked as a XML Operator in Amnet System Pvt. Ltd., Chennai, Tamilnadu from November-2007 to February-2009.


MSC (IT) from Vivekananda College, Manonmanium Sundaranar University, Tamilnadu 2005.

B.Sc Chemistry from Vivekananda College Manonmanium Sundaranar University, Tamilnadu 2002.

HSC from SMSM Hr.Sec.School, Suchindrum, Tamilnadu 1998.

SSLC from SMSM Hr.Sec.School, Suchindrum, Tamilnadu 1996.


Operating Systems : WINDOWS 2007/XP

Programming Languages : C, C++, C#, Java, J2EE, JavaScript

Web Technologies : XML, HTML5, CSS3, Java Script

RDBMS : MySQL and SQL Server 2008, JQuery


DTD, XSD, XPath, XSLT, XQuery, MathML

Projects : T&F XML, Nimas XML, OUP, IOPP, Simpub, Cendoc XML, Scopus Head & Tail and Full Text, Medical Matrix

Customer : Relevant Customer

Role : XML Analyst

Tools : Oxygen Editor, T&F Validator, Epsilon v10, v12 and v13, Ultra Edit, Notepad++, Math type

Project Details : Analyzing the DTD and Specification for Corresponding XML documents. Tagging Conversion for Front Matter, Body Matter, Back Matter[Reference Coding and Index Coding], Also Tagging for MathML equations [Inline and display equations]

Project : Pearson EPub 2, Apple epub 3 and Fixed Layout

Customer : Pearson, Apple

Role : Team Lead

Tools : Adobe Digital Edition 2.0, Epsilon v10, v12 and v13, Ultra Edit, Notepad++, EPub Conversion Tools, EPub Checker, Kindle Previewer [Device:KF8 HD]

Project Details : This ePub2 project involves the conversion of high resolution text pdf in to .epub / .mobi format [Conversion involves many steps OCR >> Image Process >> epub conversion >> Final QC] and finally end user to view the final output of .epub / .mobi in many smart devices for their satisfaction.

Project : Amazon EPub 3 & Peter Lang [Fixed layout Text Popup & Hidden Text]

Customer : Amazon, Peter Lang, Scholastic India, McGraw-Hill, HMH, John Wiley & Sons

Tools : Kindle Fire8 HD Device, IPad 2 & 3, Vital Source / Chrome Latest version, Epsilon v13, EPub Conversion Tools

Project Details: Scholastic involves conversion of kids / children types of books.

This Fixed Layout project involves the conversion of high resolution text pdf in to .epub format and view this epub format in Nook / Vital Source.

Key Responsibilities

Analyzing the input assets and other supportive files.

Creating the ePub & MOBI packages and view it in ADE, IPAD, Android, Kobo and Kindle devices.

Creating the eBooks and integrate the SWF files, media files and other supportive files.

Ensure and verify the requirements of package.opf, toc.ncx, toc.xhtml, pagexxx.html, pagexxx.css, images and fonts

Involved in Final Audit in KF8 HD device & Ipad 2 / 3

Deliver the final files to client server for online versions and create the DVDs for offline versions

Projects : Springer, Brill Academic projects, Scholar, Logos Bible Books, OUP-OSO, IEFF, GVRL XML, McGraw-Hill

Tools : Altova XML SPY, Ultra Edit, Epsilon (10 and 12), Oxygen XML Editor, Math type, Equation Editor, BDU (Book Design Utility).

Description : Analyzing the DTD and Creating Style sheet [CSS] for Corresponding XML documents. Creating Specification for Front Matter, Body Matter, Back Matter, Also Tagging Greek and Hebrew Languages.


• Specification Analysis and DTD/Schema Analysis

• Involved in creating Check list preparation based on customer Specification

• Involved in preparing tool requirements based on specification

• Validating test cases until tool is approved from QA side

• Involved in final QC and Shipment

Projects : Elsevier [Elsevier Health and Science, Elsevier serials, SNT], Wiley

Tools : Epsilon, Elsevier In-house Tools [SPICE and SPICON], Notepad++, Edit Plus, Adobe digital Edition

Description : Conversion of Manuscript [Edited MS] into XML [Automation], then involved in XML Tag edit and Uploading S300 Dataset to customer [XML and WEB PDF by using 3B2], Uploading O300 Dataset to customer [WOBL [E-Book and Cover] by using 3B2], Uploading Archival [Conversion of Final XML in DOC by using in-house tool] to the Customer.


Specification Analysis and DTD Analysis

Involved in XML Conversion via convertor

Involved in XML Tag Edit

Involved in Dataset Creation & EBook Creation

Involved in final QC and Shipment

Projects : EPub, Inkling, Kindle Epub

Tools : Epsilon, Kindle Previewer, Adobe Digital Edition, Mobi Pocket Reader

Description: This Project involves Conversion of books into Customer requested format. Involving CSS developing for corresponding books. Run the Zoned pdf to the convertor for conversion of HTML documents. Involving Epub alignment and based on user defined CSS using Adobe digital and Mobi Pocket Reader. Involved in final alignment in Kindle Previewer and Chrome based on user defined CSS. Involving Analysis the customer provided Specification and CSS for appropriate books. Involving Text Cleanup and Zoning using the in-house tools. Involving Tag Edit and Browser View using Epsilon 12 editor and chrome for browser view. Finally books downloaded into the ipad for customer level auditing, then books delivered to the customer.


Specification Analysis and Support

Involved in conversion of HTML5/XHTML code

Involved in developing CSS3 for online books

Involved in final Audit in Ipad and customer delivery.

Involved in updating customer feedback to the team members.


Quality Planning

7 QC Tools Approach

Six Sigma Approach - DMAIC Approach – Define – Measure – Analyze – Improve – Control

Build HOQ (House of Quality)

SIPOC – Supplier Input Process Output Customer

Identifying the potential failure’s through FMEA (Failure Mode Effects Analysis)

Certify the Training Material

Identify the CTQ’s (Critical to Quality) – KANO Model

Perform MOC (Micro Operating Centre - Testing) for the new process / Workflow

Involved in Process flow for New / Existing projects

Involved in revisit the CAL Audit System

Involved in Process Walkthrough for Preshipment Audit

Involved in SLA Dashboard

Involved in SGA Competition

Quality Control

Quality Compliance Monitoring

Quality Tracking of Pre-shipment & CAL with effective monitoring Control Charts

Conduct ‘In-Process' Quality Audit

Periodic Calibration for operators and auditors through KAA

Quality Review Meetings

Conduct feedback session to operator’s and auditor’s in respect to issue’s


Perform analysis and prepare a CAPA for CAL and Pre-shipment issues

Perform analysis and prepare a CAPA for Customer feedback issues

Strategic Initiative

Six Sigma – YB Certification


Lean Approach

Implement the Unique Validation Tool to detain the defects in processing stage

Reduced the time taken for picking samples from 840 mins to 60 mins to perform sample audit (Normal)

Identified the logic with direct mapping of HTML file into XML file with the efficiency of 86%


Date of Birth : 07-10-1983

Father’s Name : J. Shanmugam

Marital Status : Married

Residence No : +91-814*******

Permanent Address : 6/163, Bharathi Street,


Suchindrum (Po),


Kanyakumar (DT) – 629 704


I, JEGATHEESWARI S hereby confirm that the information given is true to the best of my knowledge and belief.

Yours sincerely, (JEGATHEESWARI S)

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