Medical Customer Service
Resume:
FRANCISCA TORRES
New York, N.Y 10036
***********@*****.***.
OBJECTIVE: To secure a position within an organization where I can utilize my education and hands- on experience to strengthen a facility’s operations
EXPERIENCE:
2016- Present First Chinese Presbyterian CAHAC New York, NY
Junior coordinator
Ensure that we provide excellent customer services through the provision of excellent consumer services.
Perform basic bookkeeping activities and update the accounting system, maintain the file up date and request for service, maintain excellent job performance standards and duties on the basic computer skills.
Deal with the personal work outside the agency, responsible with customer complaints or issues, and assist the HHA with relationship to management in the Home Care and cover all HRA and MCO/FIDA insurance authorized service hours.
Seek, receive and/or provide proper training to all staff in order to meet job performance outcomes.
Instill and adopt discipline and ethics amongst all field and administrative staff
Secure services authorizations in a timely fashion.
Demonstrate respect and recognition to field staff who are our front liners in this business.
2014-2014 Washington Heights Medical Center New York, NY
Medical Receptionist / Medical Records (Externship)
Performed administrative duties: answered phones, data entry and filed records
Retrieved patient medical records for physicians, technicians
Reviewed and returned patient eligibility information for Insurance Company
Compiled and maintained patients' medical history for charts
2013-2015 Atlantic & Pacific Tea Co. Supermarket New York, NY
Customer Service Representatives
Greeted customers, listen to their needs, help them to find out any items and solve any kind of situation through the phone when requested, documentation skills, multi-tasking.
Worked with store manager to ensure great service to customers, the best you treat then will increase company sales.
Assisted cashiers with any transaction for override.
Counted till’s at the end of all the shifts.
SKILLS AND QUALIFICATIONS:
Proficiency in medical office administration procedures and medical report writing and transcription knowledge of Medical Terminology and Medical Billing, and Knowledge of Med soft and Medical Manager of ICD-9 AND CPT
Coding MS Office for Windows 2007/XP; Word, Excel, PowerPoint, even to Access
Ability to prioritize Medical Emergency
Bilingual: English/Spanish language
EDUCATION:
2012- 2014 ASA College New York, NY
Associate Degree: Healthcare Office Administration.
CERTIFICATIONS:
2012-2013 ASA College New York, NY
Healthcare Office Administration and Billing
2006-2006 Cuddle’s Center Certification Home Health Aide New York, NY
Contact this candidate