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Microsoft Office Manager

Location:
Bulacan, 3001, Philippines
Posted:
December 03, 2017

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WORK EXPERIENCE:

FAIRMONT RAFFLES HOTELS INTERNATIONAL

Spa Experience Coordinator

Hotel / Leisure / Hospitality / Management

P.O Box 97555, Sheikh Zayed Road, Dubai, UAE

February 2017 – April 2017

RFL: Family Emergency

An ambassador of Fairmont Dubai by providing memorable Guest experiences

Demonstrated the Fairmont’s ServicePlus Standards in all interactions

Welcome and assisted Guests’ according to FHR Brand Standards

Provided information and literature about the facilities and services in person and via telephone

Possessed knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details

Ensured that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery

Control entry into all areas of facility by restricting all unauthorized individuals

Thoroughly adhered to proper credit, and cash-handling policies and procedures

Followed Occupational Health and Safety regulations THE DIPLOMATIC CLUB OF DOHA

Receptionist cum Membership Coordinator

Hotel / Leisure / Hospitality / Management

P.O. Box 3395, West Bay, Doha, Qatar

July 2014 – February 2017

Frontal, operational, and administrative services to the distinctive members of the Diplomatic Club and responsible for welcoming the members and guests in accordance with the established procedures and standards of the Club.

Advance-user for computer systems such as Amadeus, Opera, PMS, Salon Iris, Oasis, Iscala, and Microsoft Office

Prepare monthly commission and revenue reports

Generated more membership sales and upgraded operational procedures

Developed and innovated strategies for selling memberships, facilities and services to all prospective guests and members, assists in cost-controlling, design monthly reports for membership figures and revenues

Established competitive sales and market survey / proposals for product and service development

Comprehend Revenue Analysis (P&L) and market analysis

Keep updated with current trends concerning recreational facilities and equipments and promotional events

Best Employee of the Month: MARCH 2015

The Diplomatic Club Doha

MISE EN SCENE PRODUCTIONS

Freelance Host & Production Staff

Performing Industry / Event Organization

Quezon City, Philippines

2013-2014

Freelance event hosting and event facilitator.

Post-event analysis, evaluations and

recommendation reports. Research future

event/ conference venues.

MARRIOTT HOTEL MANILA

Receptionist/ Attendant –Internship

Hotel/ Hospitality / Health Club

Pasay City,, Philippines

Jan 14, 2013 – Apr 1, 2013

Ensure all health club reception

responsibilities are carried out in an efficient

and timely manner, such as attending to

guests, answering queries and emails, and

maintaining recreation supplies.

CHARACTER REFERENCE:

Mr. Pamitha Randeer

Asst. Spa & Recreation Manager

The Diplomatic Club of Doha

ac3kud@r.postjobfree.com

00974-33171547

Ms. Laura Campbell

Director of Spa

Fairmont Hotel Dubai

ac3kud@r.postjobfree.com

00971-4311 8800

Ms. Jackelyn Castro

Human Resource Officer

The Diplomatic Club Doha

00974-44847427

Ms. Almira Mondoneno

Health Club and Spa Manager

Marriott Hotel Manila

0063-917*******

I attest the authe+nticity of the aforementioned information and I give my consent to have these statements to be checked in connection with my application. Rosiel Lariza G. Bersonda

ROSIEL LARIZA G.

BERSONDA

PERSONAL INFORMATION:

Telephone Number:

M: 0063-997***-****

https://qa.linkedin.com/in/rosielbersonda

Email Address: ac3kud@r.postjobfree.com

Birthday: June 19, 1993

Height: 5’6”

Nationality: Filipino

Civil Status: Single

Languages: English and Tagalog

Passport No.: EB8239145

BACHELOR OF SCIENCE IN HOTEL AND

RESTAURANT/ HOSPITALITY MANAGEMENT

La Consolacion University Philippines

Catmon, Malolos City, Bulacan

Dean’s Lister – College of Hospitality

Management

2010 – 2013

AREAS OF INTEREST/EXPERTISE:

• Front Office/ Management

• Leisure and Health Club Management

• Events Management and Coordination

• Marketing and Sales Communications

• Membership Coordination

• Hospitality Management

• Food and Beverage Association

• Sales Operations

• Administrative Operation

• Customer Service

CERTIFICATIONS:

Voice, Communication, and Personality

Development Training

Music First Talent Training Center /

John Robert Powers

Nov 2013 – March 2014

Basic Safety, First-Aid, Fire-fighting Training

Far East Maritime Foundation Inc

Naic, Cavite, Philippines

Apr 10, 2013 - Apr 18, 2013

Microsoft Office Specialist with 100%

percentage via Certiport from USA

December 2009



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