Microsoft Office Manager
Resume:
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WORK EXPERIENCE:
FAIRMONT RAFFLES HOTELS INTERNATIONAL
Spa Experience Coordinator
Hotel / Leisure / Hospitality / Management
P.O Box 97555, Sheikh Zayed Road, Dubai, UAE
February 2017 – April 2017
RFL: Family Emergency
An ambassador of Fairmont Dubai by providing memorable Guest experiences
Demonstrated the Fairmont’s ServicePlus Standards in all interactions
Welcome and assisted Guests’ according to FHR Brand Standards
Provided information and literature about the facilities and services in person and via telephone
Possessed knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
Ensured that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery
Control entry into all areas of facility by restricting all unauthorized individuals
Thoroughly adhered to proper credit, and cash-handling policies and procedures
Followed Occupational Health and Safety regulations THE DIPLOMATIC CLUB OF DOHA
Receptionist cum Membership Coordinator
Hotel / Leisure / Hospitality / Management
P.O. Box 3395, West Bay, Doha, Qatar
July 2014 – February 2017
Frontal, operational, and administrative services to the distinctive members of the Diplomatic Club and responsible for welcoming the members and guests in accordance with the established procedures and standards of the Club.
Advance-user for computer systems such as Amadeus, Opera, PMS, Salon Iris, Oasis, Iscala, and Microsoft Office
Prepare monthly commission and revenue reports
Generated more membership sales and upgraded operational procedures
Developed and innovated strategies for selling memberships, facilities and services to all prospective guests and members, assists in cost-controlling, design monthly reports for membership figures and revenues
Established competitive sales and market survey / proposals for product and service development
Comprehend Revenue Analysis (P&L) and market analysis
Keep updated with current trends concerning recreational facilities and equipments and promotional events
Best Employee of the Month: MARCH 2015
The Diplomatic Club Doha
MISE EN SCENE PRODUCTIONS
Freelance Host & Production Staff
Performing Industry / Event Organization
Quezon City, Philippines
2013-2014
Freelance event hosting and event facilitator.
Post-event analysis, evaluations and
recommendation reports. Research future
event/ conference venues.
MARRIOTT HOTEL MANILA
Receptionist/ Attendant –Internship
Hotel/ Hospitality / Health Club
Pasay City,, Philippines
Jan 14, 2013 – Apr 1, 2013
Ensure all health club reception
responsibilities are carried out in an efficient
and timely manner, such as attending to
guests, answering queries and emails, and
maintaining recreation supplies.
CHARACTER REFERENCE:
Mr. Pamitha Randeer
Asst. Spa & Recreation Manager
The Diplomatic Club of Doha
***********@*****.***.**
Ms. Laura Campbell
Director of Spa
Fairmont Hotel Dubai
*****.********@********.***
Ms. Jackelyn Castro
Human Resource Officer
The Diplomatic Club Doha
Ms. Almira Mondoneno
Health Club and Spa Manager
Marriott Hotel Manila
0063-917-***-****
I attest the authe+nticity of the aforementioned information and I give my consent to have these statements to be checked in connection with my application. Rosiel Lariza G. Bersonda
ROSIEL LARIZA G.
BERSONDA
PERSONAL INFORMATION:
Telephone Number:
M: 0063-997-***-****
https://qa.linkedin.com/in/rosielbersonda
Email Address: **************@*****.***
Birthday: June 19, 1993
Height: 5’6”
Nationality: Filipino
Civil Status: Single
Languages: English and Tagalog
Passport No.: EB8239145
BACHELOR OF SCIENCE IN HOTEL AND
RESTAURANT/ HOSPITALITY MANAGEMENT
La Consolacion University Philippines
Catmon, Malolos City, Bulacan
Dean’s Lister – College of Hospitality
Management
2010 – 2013
AREAS OF INTEREST/EXPERTISE:
• Front Office/ Management
• Leisure and Health Club Management
• Events Management and Coordination
• Marketing and Sales Communications
• Membership Coordination
• Hospitality Management
• Food and Beverage Association
• Sales Operations
• Administrative Operation
• Customer Service
CERTIFICATIONS:
Voice, Communication, and Personality
Development Training
Music First Talent Training Center /
John Robert Powers
Nov 2013 – March 2014
Basic Safety, First-Aid, Fire-fighting Training
Far East Maritime Foundation Inc
Naic, Cavite, Philippines
Apr 10, 2013 - Apr 18, 2013
Microsoft Office Specialist with 100%
percentage via Certiport from USA
December 2009
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