Customer Service Representative
Resume:
SERENA YTURALDI
Clovis, CA *****
**********@*****.***
HIGHLIGHTS OF QUALIFICATION
Ability to handle escalated customer concerns in a timely manner.
Ability to use Microsoft Excel, Word, and PowerPoint
Working in diverse teams.
Superb organizational abilities: competently executed diverse responsibilities in high intensity environments.
Safety conscious.
12 years customer service/ bank teller / call center experience. EXPERIENCE
Noble Credit Union, Fresno, CA 4/13-11/17
Bank Teller II / Member Service Consultant
● Assist members with cash transactions while following company procedures.
● Training new employees, reviewing out of balance conditions for other tellers.
● Maintain and balance custodian functions
● Promote and sell products beneficial to my members, provides support to management team.
● Sort and distributes all incoming and outgoing mail for the credit union. Money Mart, Fresno, CA 01/10-04/13
Customer Service Representative
● Assisted customers with cash and various transactions while following company procedures.
● Processed loans and Western Union orders.
● Input transaction in data-base system.
Interceramic Tile and Stone, Fresno, CA 09/07-05/08 Customer Service Representative
● Assisted customers and answered multi-line phone system.
● Processed orders and input codes into database system.
● Monitored and ordered inventory in warehouse.
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