SERENA YTURALDI

**** ****** ***

Clovis, CA *****

559-***-****

ac3ksz@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION

Ability to handle escalated customer concerns in a timely manner.

Ability to use Microsoft Excel, Word, and PowerPoint

Working in diverse teams.

Superb organizational abilities: competently executed diverse responsibilities in high intensity environments.

Safety conscious.

12 years customer service/ bank teller / call center experience. EXPERIENCE

Noble Credit Union, Fresno, CA 4/13-11/17

Bank Teller II / Member Service Consultant

● Assist members with cash transactions while following company procedures.

● Training new employees, reviewing out of balance conditions for other tellers.

● Maintain and balance custodian functions

● Promote and sell products beneficial to my members, provides support to management team.

● Sort and distributes all incoming and outgoing mail for the credit union. Money Mart, Fresno, CA 01/10-04/13

Customer Service Representative

● Assisted customers with cash and various transactions while following company procedures.

● Processed loans and Western Union orders.

● Input transaction in data-base system.

Interceramic Tile and Stone, Fresno, CA 09/07-05/08 Customer Service Representative

● Assisted customers and answered multi-line phone system.

● Processed orders and input codes into database system.

● Monitored and ordered inventory in warehouse.