Administrative Assistant Microsoft Office

REINA R. REDWINE

*** ******* ******, #*

Brooklyn, NY 11212

Home/Mobile: 301-***-****

E-Mail: ************@*****.***

Professional Summary

Extensive background in the area of Family and Children Services: counseling in urban social services, program planning and community development. Education and work experience as a skilled worker with a commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. Use theoretical frameworks to understand individual development and behavior across the life span and the interactions among individuals and between individuals and families, groups, organizations, and communities. Recently worked as an executive administrative assistant and would like to return to a social services career.

Experience

Legal Staff Investigator

ConEdison: August 2016 – present

• Handles lawsuits and claims brought against the Company, most of which consist of personal injury and property damage matters.

• Handles lawsuits and claims brought on behalf of the Company against third parties. These matters involve damage to Company vehicles, overhead system poles and underground installations.

• Provides support to the Mass Tort Group defending asbestos and mass tort lawsuits.

• Handles noise and smoke, Fire Department, Building Department, Highway Department and Coast Guard violations against the Company.

• Handles subpoenas served on the Company for records and other material.

• Advises the various organizations in the Company on a variety of matters that do not fall within other areas of the department.

Collections investigators are responsible to investigate incidents where damage to Company property has occurred as a result of the actions of others. For example, a vehicle struck one of our utility poles, a private vehicle collided with a Company vehicle, or a contractor damaged underground cables while excavating. The Collections investigator will investigate the incident, gather supporting billing records, and attempt to collect reimbursement for the damages.

Claims investigators are responsible to investigate claims filed against the Company as a result of alleged personal injury or property damage where a lawsuit has not yet been initiated. They may interact with the claimant and/or claimant’s representative. Their primary focus is to determine if the Company is exposed to potential liability, and if there is exposure, negotiate a fair and equitable settlement.

Administrative Assistant

ConEdison: June 2012 – July 2016

Provide clerical support to a team of field specialist by assisting with job assignments, appointment making and workflow management. Handle record keeping for employee time reports and handle all corrections and exceptions. Contact customers via telephone for problem solving and escalated complaint resolution and dispatch crews for job assignments. Draft layouts of service area and site structures for crews to know location of company manholes, underground transformers and overhead poles and wires. Draft spreadsheets for job tracking and management. Ability to work in a face paced environment and manage in emergency situations. Investigate claims from customer requests for reimbursement due to service issues. Use Logica to set up repair jobs and to research details of work performed on location.

Senior Administrative Assistant

Mercer Human Resource Consulting: January 2008 – June 2011

Provide administrative support to a team of HR benefits and tax lawyers. Complete formatting and edits of interpretation of tax laws to be placed on the company intranet site for client use. Responsible for sound edits and transcription of podcast scripts and town hall webcast. Also provide backup to supervisor for ordering office supplies and reporting issues/maintenance to facilities manager. Maintain file records and keep filing and documentation up to date and provide time keeping support. Handle sensitive information, team scheduling and travel and meeting arrangements. Complete project assignments and exercise judgment and make decisions to promote smooth workflow in the team and ensure that client demands are met while maintaining and promoting MMC, Mercer and team standards and processes. Ability to work in a fast paced environment and manage several client tasks simultaneously.

Administrative Secretary

City of Fort Worth, Fire Department Operations: May 2004 - December 2007

Provided support to the Deputy Chief of Operations and assisted other officers in creation of correspondence, creating and executing numerous training projects using Excel and PowerPoint, planning training seminars and presentations. Served as an information manager for the office, planned and scheduled meetings and appointments, scheduled use of training facility, organized and maintained paper and electronic files, managed projects, conducted research, purchased supplies and provided information by using the telephone, postal mail, and e-mail. Organized in-service staff training retreat and quality improvement programs. Managed Deputy Chief’s schedule through Outlook and our Firehouse database. Performed data entry on statistical departmental information using Excel. Negotiated with contractors for new audio/visual equipment and computer hardware/software upgrades. Acted as the prime contact point for the Operations Department.

Executive Administrative Assistant (Legal Dept.)

HQ Global Workplaces, Inc.: September 2002 – September 2003

Provided assistance to the General Counsel and Chief Administrative Officer by creating correspondence, spreadsheets and various legal documents and general administrative support using Excel and Word. Managed multiple proprieties and responsibilities while maintaining superior organization. Managed the filing system for the entire legal department and all claims and filings related to company bankruptcy utilizing Access and Excel. Worked independently in a team-oriented environment with a heavy workload and client contact dealing specifically with lead counsel and bankruptcy officers. Assisted legal team with special projects and performed other related duties as required relating to the completion of deadlines for filings and documents for bankruptcy. Conducted case research using P.A.C.E.R. for related filings and production deadlines relating to company case. Scheduled appointments and performed other duties related to maintaining supervisor’s schedule including scheduling and coordination of meetings and conferences with travel and lodging arrangements and facility usage. Arranged teleconferences with local, regional, and national law firms, as well as other constituencies, as required.

Legal Assistant/Secretary

Bickel & Brewer: November 1999 – September 2002

Provided administrative support to Partners and Associate attorneys within the firm. Performed specialized work requiring knowledge of legal terminology and procedures. Prepared correspondence and legal documents under the supervision of an attorney. Assisted with legal research by verifying quotes and citations in legal documents, also using Westlaw and Lexis-Nexis. Transcribed dictation, prepared correspondence, created and managed case filing system. Prepared documents and correspondence requiring knowledge of legal terminology and document formats such as contracts, briefs, policies, complaints, and motions. Managed calendars, litigation docket and case management for litigation purposes. Provided follow up with appropriate departments, under direction, to ensure compliance with agreements, request for information from attorneys, and other related issues. Adhered to local, state-to-state and international Rules of Civil Procedure.

Legal Secretary

Touchstone, Bernays, Johnston, Beall & Smith: September 1998 – November 1999

Provided confidential administrative support to legal staff as a floater secretary. Covered and backed up the workload of Associate and Partner level secretaries. Gathered relevant information and documents, under direction, and compiled data from a variety of sources. Performed a wide variety of typing assignments which may be confidential in nature and require research to complete, operated personal computer to compose, edit, revise, tabulate and print letters, tables, reports, and other materials. Established, maintained, processed and oversaw files, correspondence, databases, records, certificates and/or other documents. Provided follow up with appropriate departments, under direction, to ensure compliance with agreements, request for information from attorneys, and other related issues.

Education

Bachelor of Science in Social Work, Colorado State University-Pueblo, Colorado

Knowledge, Skills, and Abilities

Knowledge of legal terminology and procedures

Proficiency in Microsoft Office, with demonstrated expertise in Word, Excel and PowerPoint

Managed client projects in SharePoint by creating and editing documents and tracking/sharing changes and document creations; also used to manage the timeline for deadlines and list of project team

Strong organizational skills and detail oriented

Ability to work well under pressure, juggle tasks, work efficiently against deadlines

Ability to prioritize multiple projects and adjust workload accordingly

Demonstrated problem solving and judgment capabilities

Excellent oral and written communication skills

Willingness to learn and adapt to new responsibilities

Contact this candidate