Customer Service Manager

Vincent Rutledge

Director of Sourced Planning & Purchasing - Gerber Childrenswear

Anderson, SC 29621

***********@*****.*** - 864-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Director of Sourced Planning & Purchasing

Gerber Childrenswear - 2009-01 - Present

Manage a team of Purchasing Officers and Sourcing Coordinators, with P.O. oversight and approval.

Responsible for the company's entire finished goods' purchasing ($100 million).

Responsible for critical communications and vendor management throughout the purchasing, manufacturing and shipping/delivery stages.

As Director of Sourced Planning & Purchasing, company has achieved 99% customer on time delivery.

Lead team member in developing, testing and implementation of new in-house planning and purchasing systems, working with Six Sigma team.

Set D.C. priorities for unloading containers based on input from Customer Service and Logistics departments.

Ensure company meets annual inventory goals.

Assist accounting with cash flow projections by providing purchases summary for the next 4 months.

Maintain vendor manufacturing capacity records, comparing them to monthly purchases; work with vendors if there is not sufficient capacity to cover demand.

Support vendor compliance in regards to: quality, documentation, shipping, packing, labeling, palletizing and container loading.

Responsible for negotiating: manufacturing lead times, vendor's delivery, resolution of vendor quality issues, vendor non-compliance chargebacks and premium freight. Gerber Childrenswear

International Sourcing Operations Manager

Supervised all buyers and sourcing coordinators responsible for all finished goods P.O.'s, as well as communicating all instructions and issues between vendors, planning and customer service.

Supported the Directors and Vice Presidents of Sourcing, Planning and Customer Service to ensure customer and company objectives were achieved.

Authorized all shipments prior to departing the vendor's port.

Work with accounting to communicate and resolve invoice, electronic ASN or warehouse receiving issues or discrepancies, as well as processing all vendor chargebacks or reimbursements.

Write vendor and internal planning and purchasing policy and procedure guidelines, as well as regularly reviewing the company's Vendor Compliance Manual and updating as necessary. Gerber Childrenswear

Buyer/Planner

Managed the planning and buying of the diapers, vinyl pants, training pants and gift set product groups.

Coordinated the assembly of gift sets, once sourced components arrived in the U.S., with a Gerber facility and several South Carolina Vocational Rehabilitation facilities.

Managed inventory levels to achieve desired inventory turns while servicing the forecast.

Created and maintained purchase orders.

Worked with vendors to provide all necessary information and direction, as well as resolving any issues or potential problems.

Fruit of the Loom

Production Planning Manager

Managed the men and boy's basic and fashion underwear product lines, as well as 2 private label programs.

Responsible for the production, supply coordination, inventory control and distribution of over 550 SKU's, representing a total annual volume of approximately 25,000,000 dozen, with annual revenue of over

$440,000,000 in a $2,500,000,000 company.

Analyzed production requirements as they compared to production capacities based on the company's monthly forecast, and made recommendations on necessary capacity increases/decreases, or requested additional contracted production to ensure on-time delivery.

Responsible for the development and implementation of approximately 25% of the company's monthly sewing budget.

Monitored weekly production, and worked with the appropriate plant or corporate personnel to resolve issues in areas such as production shortfalls/overages, cutting and kitting for off-shore facilities, as well as cloth, cut goods, packaging and label supplies to ensure desired production and inventory levels remain on schedule.

Worked with senior management in order to develop strategies to bring new products to market as quickly as possible, and to resolve production and customer service issues.

Developed and maintained a rapport with plant management personnel at 13 manufacturing facilities, 7 cut/ kit facilities and 2 distribution centers.

Trained 4 assistant planning managers, of which 2 went on to become managers over other product lines. Fruit of the Loom

Assistant Planning Manager

Assisted planning managers in all day-to-day functions pertinent to their area(s) of responsibility. EDUCATION

Bachelor of Arts in Business Management in Business Management Mid-America Nazarene College - Olathe, KS

Greenville Technical College - Greenville, SC

SKILLS

Excel, Word & Database management

MILITARY SERVICE

Service Country: United States

Branch: Army

Rank: Specialist

1988-05 - 1991-12

Trained infantryman; learned the art of ground warfare and survival.

Served as Company Clerk, responsible for the administrative activities of a battalion’s headquarters’ company, consisting of approximately 200 personnel.

Served 7 months in the Gulf War, assisting in supply/re-supply missions, with an operating base directly between Baghdad and Kuwait during the actual ground war.

Served as Company Armorer, responsible for the security, maintenance, distribution and inventory control of over 200 weapons and various rounds of ammunition.

Graduated from Air Assault School and Unit Armorer’s Course. Commendations:

Received various medals and accommodations, including the following: Combat Infantryman Badge, Southwest Asia Service Medal, National Defense Service Medal, Overseas Service Ribbon, Sharpshooter Badge and Good Conduct Medal.

CERTIFICATIONS/LICENSES

Certified Purchasing Manager

2004-01 - 2009-01

From the Institute of Supply Management

ADDITIONAL INFORMATION

More than 25 years in production and capacity planning, inventory control, purchasing, sourcing, vendor compliance and logistics experience, with over 20 years in various management positions.

Excellent communication, team building and problem solving skills.

Certified Purchasing Manager credentials from the Institute of Supply Management.

Extensive experience in international buying with established contacts.

Proficient in M.R.P., Word, Excel, Lotus Notes and database management.

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