Supply Chain Manager
Resume:
Ahmad AL Hajjar's CV Page *
Ahmad Deeb Al Hajjar
Personal Profile
Seeking for a challenging position where I can utilize and enhance all my supply chain/ Logistics and management skills and experience. In my thirteen years work experience I have been exposed to the best of supply chain/ Logistics techniques and Best practices which I have enjoyed and been grateful for the opportunities, as I believe they are standing me in good stead to achieve my goal to manage a supply chain/ Logistics division of a reputable company in the near future
Work experience:
(Reverse chronological order)
OUD Milano (Cosmetics and Skin Care Retail outlets, Owned by Abdulsamad al Qorashi Group) Supply Chain Manager (covering KSA, GCC and Europe) November 2016 – Present
Company Profile:
Starting the journey from Milano, the capital of fashion and the host of the top cosmetics manufacturers, have unleashed the brands capability to innovate and produce world-class products aligned with the latest trends of fashion appealing to the world. OUD Milano is launching its first store in the great city of Milano marking the birth of a unique brand with an intriguing brand story in Italy and around the world with a total of 30 stores located Europe. (UK and Italy) GCC (KSA, UAE, Oman, Qatar, Kuwait and Jordan) whereas, Lebanon, Iraq, Morocco and Egypt is on the Coming Soon List to open in the coming Year. Supply Chain Manager’s Responsibility is to Handel all the activities for the Goods from the moment of placing the Order of the items to the main Suppliers back in Italy till the stage of the Goods are received in the Final Destination at the showroom, passing through all the process from Demand Planning, Traffic and Logistics, Clearance, Warehousing and Distribution.
Major Duties:
Manage the complete Supply Chain operations which include Demand Planning, Logistics and freight, Customs clearance, Warehousing, Transportation & distribution activities.
Ensure the logistics business is run as per a standard & documented operating procedures taking into consideration the company’s policies, Health and Safety requirements and Local legal requirements.
Introduce and implement process improvement plans, equipment enhancement, facilities and service improvement plans and ensuring alignment to business objectives.
Ensure that KPI targets are achieved as assigned. Along with the SLAs.
Coordinating and controlling the order cycles, lead-times and Stores requirements through efficient utilization of Man, infrastructure & information systems.
Analyzing data to monitor and plan improvements in Supply Chain Cycle and performance
Analyzing logistical problems and producing new solutions.
Coordinating with all required service providers negotiating prices & conditions for the benefit of the company
Control the order cycle and associated storage and movement of goods between various sites
Implementation and a project of Launching ORACLE E-Business Suite (Fusion latest Version, Cloud ERP.) Health & Safety & legality
Ensure that department keeps a high standard of health and safety.
Legalization and registration of SFDA or any legal department Customer Relationship Management
Manage third party service providers regularly reviewing all working practices and tendering where necessary
Ensure KPI targets and measures service level agreements and productivity indices.
Coordinate the operational processes between the various logistical departments to ensure best level of customer satisfaction.
Ahmad AL Hajjar's CV Page 2
Ali Zaid al Quoraishi Co, AQM, DMC,
Logistics Manager KSA (National Warehouses and inventory Manager) October 2015 – October 2016
Company Profile
Ali Zaid Al-Quraishi & Brothers Co Ltd. (AZAQ) was founded in 1958 as a family owned diversified company. AZAQ is a leading business group in the region.
Major brands:
FMCG Brands: United Biscuits'. " Mcvities", Henkel Personal Care: Fa, City Man, Glatt, Gliss, Syoss,
"WEETABIX" "EFES" Beer, "Hero" Jam and baby Food, Food Spices "Majdi" Luxury Brands: Luggage: "Samsonite", "American Tourister" "Kamiliant" Electronics: " Canon", "Vanguard"
Watches " CITIZEN" " SWC", " MERCER", "RHYTHM" " Lee Couper", "Armani Exchange" The NW&I Manager is responsible for overseeing and managing the warehouse and the daily operational activities related to storage and shipping of products. The manager will plan, manage and coordinate the activities of employees assigned to the logistics section either directly or through subordinate managers and supervisors to ensure goals and objectives are met. Develop and implement successful project plans that lead to realize the strategic initiatives at the operational level. Also responsible for communication, implementation and compliance to Group logistics’ policies and programs.
Just implemented the ORACLE R12 in January 2016 in all the warehouses across the kingdom. Handling 6 warehouses across the kingdom: three in the main Cities (Jeddah, Riyadh and Dammam) And three located in the outstations ( Medina, Khammes Mushait, and Qassem) Major Duties:
Logistics Management
Manage the complete Logistics operations which include Warehousing, Transportation & distribution activities.
Ensure the logistics business is run as per a standard & documented operating procedures taking into consideration the company’s policies, Health and Safety requirements and Local legal requirements.
Introduce and implement process improvement plans, equipment enhancement, facilities and service improvement plans and ensuring alignment to business objectives.
Ensure that KPI targets are achieved as assigned.
Coordinating and controlling the order cycles, lead-times and customer requirements through efficient utilization of Man, infrastructure & information systems.
Ensure the company's assets are well maintained and efficiently utilized
Analyzing data to monitor and plan improvements in delivery performance
Analyzing logistical problems and producing new solutions.
Proper Allocation and management of staff resources according to changing needs
Ensure employee satisfaction, employee career development, employee morale improvement and succession planning
Coordinating with all required service providers negotiating prices & conditions for the benefit of the company
Control the order cycle and associated storage and movement of goods between various sites
Set/Manage annual operational objectives and ensure performance indicators are maintained to measure the performance.
Team Management
Interview, select, provide training for, motivate and assess the performance of the team members.
Ensure warehouse staff is well trained and supervised for their job in the logistics area.
Ensure the best level of customer service delivered.
Recommend action plans for improvement, coordinate implementation and monitor follow up.
Annual staff leaves planning and liaison with the HR department for people management. Health & Safety
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Ensure that department keeps a high standard of health and safety.
Not intentionally or recklessly interfere with or misuse any equipment provided for ensuring health, safety or welfare Customer Relationship Management
Maintain good and efficient communication with clients
Manage third party service providers regularly reviewing all working practices and tendering where necessary
Ensure KPI targets and measures are met as defined by the client contracts and service level agreements and productivity indices.
Coordinate the operational processes between the various logistical departments to ensure best level of customer satisfaction.
Juffali Group. Michelin JITCO KSA
Logistics Manager KSA
January 2015- September 2015
Major Duties:
Logistics Management
Strategically plan and manage logistics, warehouse, transportation and customer services
Direct, optimize and coordinate full order cycle
Liaise and negotiate with suppliers, retailers and consumers.
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Arrange warehouse, catalog goods, plan routes and process shipments
Resolve any arising problems or complaints
Supervise, coach and train warehouse workforce
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements
Comply with laws, regulations and company's requirements
Resolve problems concerning transportation, logistics systems, or customer issues.
Maintain reports, process documentation,.
Supervise the work of Warehouses Manager across the regions.
Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
Negotiate transportation rates or services.
Recommend optimal transportation modes, routing, equipment, or frequency.
Participate in carrier management processes, such as selection, qualification, or performance evaluation. .
Plan or implement improvements to internal or external logistics systems or processes.
Plan or implement material flow management systems to meet production requirements.
Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
Create policies or procedures for logistics activities. Jamjoom Group. (which is known as Chalhoub Group internationally) KSA Handled 2 position within the group
Background:
Jamjoom is a part of Chalhoub Group in KSA.
The Chalhoub Group is a leading retail, distribution and marketing powerhouse for renowned brands in the beauty, fashion and gift sectors. A regional group, based in Dubai with development platforms and external consulting services in Kuwait, Ahmad AL Hajjar's CV Page 4
Saudi Arabia, Egypt, Qatar, Bahrain, Lebanon, Syria and India, the Chalhoub Group represents some of the finest international brands in the region.
Today, with coverage in 14 countries and expansion to neighboring territories, as well as a portfolio of more than 280 luxury brands, the management of over 370 retail outlets and a growing workforce of over 6000 personnel - an appreciation of quality, excellence and luxury are the cornerstones of the Chalhoub Group. PUIG. Al Farida Beauty International Co.
Customer Development Manager, KSA, Jeddah,
September 2013 Till December 2014
AL Farida is the Subsidiary for PUIG Perfume in KSA. The Brands are, Paco Rabanne, Carolina Herrerra, Nina Ricci, PRADA, Valentino, Come Des Garcon, Antonio Banderas.
Mission
Develop PUIG brands, ensuring VMS, sales & profitability objectives are achieved in the local market. Keep business data updated at all times for useful decision making across the KSA local market. Execution
- Collect Sell-Out and VMS information from the different customers
- Monitor and analyze retailers’ data to understand the business evolution & propose actions needed to develop the business.
- Retailers Stock Tracking (Sell In - Sell Out Report)
- Prepare Pre and Post P&L for new launches and promotions
- Evaluate promotions in terms of sales, multiplier, profitability and qualitative data
- Consolidate the Share of Shelf information through the Sales Manager.
- Develop ad-hoc promo activities to improve client/brand situation and implement with the field team
- Develop tools to help KAM better understand the efficiency of resources & make informed decisions on the best allocation.
Control
- ROI of the different promotional activities
- Define GWP Strategy by account and alignment with marketing to allocate in CPS (projection file and follow up )
- P&L by account
- Develop monthly score cards and flash report
Warehouse Manager Western Region (Main Distribution Center) December 2010- September 2013
Real as a service provider, where I deal with 10 different Companies or division, high exposure with Commercial and sales department internally, external is with Stores: Regional and local retailers. Major Duties:
Negotiation with Supplier ( transporters and material for operation required)
Communication and creation of a work flow between the linked chain of department with the divisions.
Make sure to maintain the Safety and Security to Max at all time in premises.
Appraisal and assessment of the Department Employees
Man power and resources budgeting.
Ensure the Implementation of the Policies and procedures applied by the company
Filling the gap with the available resource or requirement or procuring the required resources.
Generating the Monthly report for the Higher Management, that covers all the process from data prospects.
Follow up, and negotiating with the Suppliers. (Transportation or any supplier related to the Department).
Business Evaluation and assessment on all areas
Measure current service levels and develop KPIs to reach a higher service level.
Development of annual Business plan for the Department.
Maintain a stock level for fast moving item with in reachable locations. Achievements:
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Guidance and training for the Department Team, with a support and coaching, after training, filling the gaps discovered from the Assessments.
Helped and played a major role is acquiring ISO 9001 certification for the warehouse and logistics.
Minimizing the travel distance of operatives to pick order for a specific division
Unit Fulfillment reached up to 99.97% (on WMS operated DIV)
Enhanced the image and relation with Division as a service provider.
Conducted many meeting with Brand/department Manager to simplify and facilitate the Operation. Such as Launch orders to be aligned for chains so faster to prepare end faster distribution to retailers
Increased the communication with sales manager to a level of understanding for the concept of unifying the launch orders.
Decreased the error from WH preparation to 0.1% of claims Vs orders received.
Implementation of WMS (Warehouse management System) for all the Division in the warehouse. Exceed, infor
Creation of the Organizational Chart for the Department.
Creation of the Flow Charts for the Process ( using Viso from Microsoft)
Creation of Hand Book for WMS Guidelines ( for self training on PPT) along with some small training courses
Managing and following up with the Slow Moving and the Aging Inventory Goods and reports.
Creation of a YEI System and procedures that suited the business.
Maintaining KPI for Warehouse. ( Lead time for Orders, pick and pack, Shipments, deliveries)
Project Plans with resources, planning with projected results (from Gap Analysis).
Developed a protocol for warehouse study and through put calculation en masse using electronic methodology.
Created and developed many reports and charts
Toys ‘‘R’’ Us. KSA
Marketing Services and Projects Operation Company.(MSCPO). (Jeddah) March 2007 – September 2010
Background:
Toys R Us is the largest specialized toys retailer in the world. The company sells merchandise through 587 toy stores in the U.S. and nearly 650 international toy stores, including licensed and franchise stores. Toys "R" Us opened its 1st store in Saudi Arabia in 1996 in Riyadh. At present, there are 10 Toys "R" Us stores in operation, 4 in Jeddah, 3 in Riyadh, 1 Abha, 1 in Dhahran and 1 in Medina
Three more stores will be added to the family during the year 2008; this growth rate proves that in a short period of time Toys”R” Us has established itself as a market leader in the competitive market environment of Saudi Arabia. Marketing Services & Commercial Projects Operation Company (MSCPO) is the managing company and the franchisee for Saudi Arabia. The company’s head office is situated in Jeddah Web address for your reference: www.ToysRUs.com.sa Inventory Control Manager .KSA
As per the concept of TRU the Inventory Manager is managing the inventory of merchandise in the stores and in the same time managing the Distribution Center (warehouse) that had 35 labors ( coordinator and 3 FL drivers and DC staff for loading and offloading and the normal process that take place in the DC) and 6 supervisors. ( between IC supervisor and DC supervisors)
Major Duties:
Handling and reviewing the invoices for the DC Petty Cash
Communication and creation of a work flow between the linked chain of department with the IC, DC.
Appraisal and assessment of the Department Employees
Running the Year End inventory on a yearly basis with taking care of all the arrangement for this event.
Monitoring the Inventory Level in the Stores, and the Warehouse to insure the optimum benefits and the inventory level.
Following Up the Negative Inventory, and solving the big quantity possible.
Managing and monitoring the Store to Store Transfer between the stores.
Scheduling for the Arrival of the imported Containers.
Man power and resources budgeting.
Ensure the Implementation of the Policies and procedures for the Ops and the SHHE. Ahmad AL Hajjar's CV Page 6
Monitoring the maintenance and a preventive maintenance Schedule for the Fleet and the MHE inside the Warehouse, and all related things to the Warehouse.
Assessment of the required resources in the DC to fulfill the Job needed, and to reach the full capacity of the WH.
Filling the gap with the available resource or requirement or procuring the required resources.
Generating the Monthly report for the Higher Management, that cover all the process from data prospects.
Follow up, and negotiating with the Suppliers. ( transportation or any supplier related to the Department).
Cross checking the Import and the local orders and receipt, signing the Vendors Invoices, From Receiving point of view And the inventory effects.
Inventory Check up on a daily basis to check the inventory Accuracy and the Efficiency in the Warehouse.
Following and monitoring with the Fire Fighting Company and the contract for the extinguishers
Business Evaluation and assessment on Supply chain areas
Measure current service levels and develop KPIs to reach a higher service level in the DC.
Development of annual Business plan for the Inventory Control Department Achievements:
Guidance and training for the Department Team, with a support and coaching, after training, filling the gaps discovered from the Assessments.
Set up Policy and Procedures for the different Process in the life cycle of the merchandise in the IC, DC department.
Creation of Job Description for the department employees.
Creation of the Organizational Chart for the Department.
Creation of the Flow Charts for the Process
Set up Strategies for filling the gaps in the stores.
Managing and following up with the Slow Moving and the Aging Inventory Goods and reports.
Creation of a YEI System and procedures that suited TRU.
Created A STS process, Flow Charts to cover all the aspect and the form as a file to be used.
Designed the New warehouse and the lay out for a future construction.
Changed the timing of the DC Working hours (lunch hour deducted) and shifting of the starting and finishing of the duty. yet the performance has increased by 15%.
Created Manifest system to monitor and track the goods and prevent the mix of products between stores for wrong delivery.
Designed a system to follow and monitor the inventory splited to store and the actual sent goods.
Created KP
Project Plans with resources, planning with projected results (from Gap Analysis).
Translated major policy documents - English- Arabic / Arabic- English, e.g. HSSE / Transportation and Fleet Policy and Procedures
Developed a protocol for warehouse study and through put calculation en masse using electronic methodology.
Created and developed many reports and charts due to my computer literate (using MS-PowerPoint, Word, Access, Excel, Visio, Project 2003, and numerous others) PWC Logistics (Saudi Arabia) LLC. (Jeddah)
Nov, 2005 – March 2007
Background:
PWC Logistics provides successful end-to-end supply chain solutions in Warehousing, Distribution, Logistics and Freight Forwarding areas to specialized industries throughout 450 offices in 100 countries world wide. Business Operation Analyst – Key Account Manager
Joined as a business operations analyst and promoted to the positions as Key account Manager Major Duties:
Business Evaluation and assessment on Supply chain areas
Introduce optimum supply chain solutions, provide recommendations in Supply Chain Management based on BPA’s
Measure current service levels and develop KPIs.
Apply pilot prototype for local distribution and transportation (Inbound, Outbound, Cross Borders)
Offer and Implement logistics and warehousing solutions (3PL and 4PL), with a range of the most suitable and affordable systems using specific economic criteria for individual projects.
Develop Business documentation
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Process Quality Check – Quality Assurance re-engineering and gap analysis
Administrative Work for projects such as time scheduling, milestones, vacation planning and Critical Path. Achievements:
Project Plans with resources, planning with projected results (from Gap Analysis).
Managed Project Management Office (PMO’s) for tracking tasks and project milestones.
Translated major policy documents - English- Arabic / Arabic- English, e.g. HSSE / Transportation and Fleet Policy and Procedures
Developed a protocol for screening, interviewing, field testing, selecting and recruiting drivers and warehouse personnel en masse using electronic methodology.
Promoted to Project Manager for Bridgestone Account.
Created and developed many reports and charts due to my computer literate (using MS-PowerPoint, Word, Access, Excel, Visio, Project 2003, and numerous others)
Set up corrective action processes to reach desired service level and controlled KPIs to maximize performance.
Established forms to control and capture workflow and processes.
Managed various projects concurrently
Created and implemented Policies and Procedures for Warehousing, Operations, Safety, Transportation, Fleet, Health departments.
Developed training programs for employees to reach JSP.
Presented training courses for Warehousing Operation, Warehouse Safety, Fire Drill and MHE operation.
Determine Gap in IT processes to introduce suitable software.
Made and presented PWC Company profile covering PWC's range of services. Jul, 2004 – Nov, 2005 AREGON Ltd. (Jeddah)
Business Analyst
AREGON Ltd
Background
Aregon consults and implements solutions to achieve optimum and competitive advantage for clients in the supply chain industry, wherein I was involved with: -Business Process Optimization (BPO), Shared Services Center (SSC), Supply Chain Optimization (SCO), Information Technology Enablement (ITE) Major Duties:
Business requirement gathering through interviewing client personnel.
Develop business documentation utilizing MS. PowerPoint or MS. Word.
Designing Flow chart using MS Visio and IRIS.
Participation in Supply Chain Assessment projects.
Collaborating with other business teams to translate business needs into functional specifications for the technical programming team.
Supply chain optimization projects were: Barneese – FMCG, Savito – Manufacturing, Al Othaim – Retail, NFS and UASCO – Airfreight handling
Achievements:
Developed documents, policy and procedures and daily operational processes and reviewed with stakeholders.
Undertook process quality checks, Re-engineered processes from gap analysis
The majority of recommendations that was made for Supply Chain Best Practices were implemented. January 2004 –July 2004 AL Morooj for Computer Software and Hardware Jeddah MIS System Designer
Major Duties:
Served as the primary liaison officer between business units to provide leadership and support in defining business systems, procedures and practices with the intent of automating and increasing company effectiveness.
Designed software prototypes and tailored to customer needs.
Built ERP documentation portfolio.
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Achievements:
Trained end users on using the ERP system.
Created programmers - analysts protocol.
Soft Skills:
Recognized and regarded as proactive, creative, motivated and cooperative.
Able to think laterally, providing ideas and alternative solutions – yet regard myself as ‘organized and focused’.
Implement creative approaches to problem solving through use of excellent analytical and strategic skills.
Possess excellent communication and presentation skills.
Ability to apply common sense before carrying out detailed written or oral instructions.
I practice and develop my skills through reading and extending my self belief.
Considered to be ambitious but sensitive - tenacious but empathetic.
Persistent in completing projects and have the ability to multitask in a fast-paced environment.
Reputed as flexible and versatile during business negotiations.
Regarded as hardworking, conscientious team player but possess initiative and able to work independently.
Presentable, passionate with open personality.
Process Quality Check – Quality Assurance re-engineering and gap analysis
Administrative Work for projects such as time scheduling, milestones, vacation planning and critical path.
Possess diplomatic and interpersonal relationship skills.
Nominated as a "Good fit” in an organization and exercise a positive attitude consistently.
Adopt positive attributes from others.
Eager to learn, ready to help others and share knowledge and skills. Coaching and mentoring others. Personal Information:
Marital Status : Married
Nationality : Lebanese
Date Of Birth : 02/08/1982
Phone numbers : 00-966-*-**-*-*****
E-mail : *************@*****.*** / *************@*******.*** Driving license : Valid Saudi Driving License
Current Address : KSA, Jeddah, Salama District
Iqama status : Transferable
Languages English: Speak/Read/Write (Excellent)
French: Speak/Read/Write (Very Good)
Arabic: Speak/Read/Write (Excellent)
Education:
Master Degree in Supply Chain Management (Inventory Management) AIU (American International University 30/10/2008
B.Sc in Management Information Systems - C&E American University Beirut, Lebanon (99 – 03) Distinguished and Honors student (three years running) While attending university, I was selected to work closely with Dr Adeeb Eit,, the University professor and MIS Advisor, on specialist MIS projects as a system analyst, designer and assistant lecturer. MIS curriculum covers accounting, sales, management, human resource, advertisement, finance, marketing and programming.
High School Degree - Jamil al Rawas boys high school ( 1999 ) Interests & Hobbies:
Reading, traveling, discussing current events, swimming, Volley Ball, keeping abreast of computer technology, attending auto shows, cars, Go Kart and Scuba Diving.
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