Customer Service/Executive Assistant/Human Resouce/Management
Resume:
Veronica Cain
New York, NY 10026
*****@****.***
WORK EXPERIENCE
Providing professional temporary service for various companies 09/08-Present
Morgan Stanley, New York, NY (7/13-11/16)
HR Associate/Executive Assistant – Legal Dept.
HR Data Management – administration for compliance and employment laws, new hires, benefits enrollment, payroll, conducted background and reference checks, verified accuracy of I-9 forms, e-verify, promotion, temporary staffing,
terminations, and telecommunications issues
Scheduling/Conducting Interviews
Coach and Train Staff - Classroom Instruction on Customer Service, Team Building and Process Improvements
Event Planning –Focus Groups, Trade Shows, Golf Events – Budget/purchasing, planning catering, ordering flowers
and assigning staff duties
Strong Customer Service Skills – build and maintain positive working relationships
Administrative (Correspondence, Reports/Spreadsheets, Heavy Calendar Management and Heavy Phones)
Barclays Capital, New York, NY 09/07-9/08
Sr. Executive Assistant - Legal Dept.
Provided Administrative support to three Managing Directors, five Assistant General Counsels, seven Associate Directors
Prepared and amended legal documentation
Arranged domestic and international travel and lodging arrangements
Created GSP’s – IT needs (Blackberry, cell phones, secured ID working from other office locations & etc.)
Maintained managers’ electronic calendar
Processed expense reports (Concur Expense) – Invoices (AIP)
Assisted with HR issues - new employee interviews and paperwork
Coordinator and assist in reviews
Weekly reports and preparation for presentation for weekly Administrative Meetings
Maintained and handled files (iDeal), correspondence, databases, records and other documents
Coordinated internal and external meetings (i.e. dial in-numbers, video conference)
Marsh & McLennan Companies, Inc., New York, NY 03/04-09/07
Sr. Executive Assistant - Legal Dept.
Provided administrative support to Litigation Counsel
Performed a wide variety of assignments which may be of confidential nature and require research to complete
Used Word, Excel and PowerPoint to create, edit, and print letters, tablets, presentations, and reports
Provided follow up with appropriate departments to ensure completion of special requests and other issues
Scheduled appointments and perform other duties related to maintaining attorney’s schedule
Made travel, lodging and dinner arrangements
Arranged teleconferences with clients and firms as requested by attorneys
Reviewed client correspondence and distribute incoming mail to attorneys
Prepared expense statements (T&E’s) on financial systems database
New Plan Excel Realty Trust, New York, NY 06/02-3/04
Leasing Assistant
Provided administrative assistance for the Senior Vice President and Acquisitions/Depositions Department
Screened and directed a high volume of telephone calls
Responded to in-person, telephone, email and facsimile requests/inquires
Coordinated daily calendar of appointments, meeting schedules, corporate events/conferences and dining arrangements
Maintained and updated all new deals via Access Database
Composed and edited correspondence, meeting materials, presentations and working group lists
Coordinated detailed travel itineraries and processed travel/entertainment expense reports
EDUCATION
Continuing Education Classes - Marketing, F.I.T
SKILLS
Word, Excel, PowerPoint, Outlook, Live Meeting, SharePoint, Lotus Notes, Access, Concur, Quickbooks, Adobe Reader, Quark, JDE, Bloomberg, iDeal, SAP, AIP, PeopleSoft, HRIS, ATS, Sales and Horizon 25 phone lines
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