Customer Service Medical
Resume:
Frank Zhang
Vancouver, BC V5N 1T5 ************@*****.***
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OBJECTIVE: Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
10+ years experience in public health service, database management, development and analysis, market management and data analyst, customer service
8+ years of experience in research, teaching, biology development and medical service
Efficient, organized and precise with strong liaison and exceptional communication skills in English and Mandarin, part time translator and editor.
Excellent quantitative and critical thinking ability
Ability to coordinate multiple assignments and meet deadlines under pressure
Quick, independent learner with strong analytical and problem-solving skills
Planned, organized and managed research projects or programs RELEVANT SKILLS AND EXPERIENCE
TECHNICAL SKILLS & TRAINING
BCIT Certificate of Business Management
Certificate of Microsoft Access training
Designed, developed and analyzed data using Microsoft Office, Access, SAS, SPSS
Focused on market management analyst, statistics (involving data validation, policy analysis and program evaluation
Laboratory techniques: DNA cloning and recombination, PCR, tissue culture.. in vitro and in vivo studies, cell culture, genetic models, histopathology, cell biology and molecular biology. EPIDEMIOLOGICAL & DATA ANALYSIS
Participated in public health research on the risk factors of high rate occurrence of cancer and infection diseases, identified the causes which helped reduce the infection or occurrence of the disease
Analyzed data, interpreted results and made recommendations on research project, resulting in improving the efficiency of abstraction, and accuracy and completeness of database
Participated in over 10 clinical trials relating to cardiovascular diseases, cancer and gastrointestinal diseases, collecting, aanalyzing and interpreting data using statistical research programs and made projections based on statistical inference
Prepared over 20 technical reports and scientific articles and participated in over 10 grant writing activities
Provided over 10 consultations to managers and administrators to aid in the development of appropriate assessment and evaluation mechanisms for programs and services
Involved in preparing evaluation framework.
Designed analytic and assessment tools, incorporating suitable statistical tests for analyzing research data
Designed research project, interpreting results and wrote a paper for future publication ADMINISTRATIVE
Managed lab, business and Office, researched supply companies and found less expensive items with similar quality that were delivered on time and saved the company money
Supervised courses on Acupuncture and Medicine
Developed textbooks, lectures, courses, quizzes and PowerPoint for students for classroom discussion
Coordinated and supervised the practicum placements for over 100 students Frank Zhang
4802 Beatrice st 778-***-****
Vancouver, BC V5N 1T5 ************@*****.***
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Supervised over 15 graduate students for laboratory work MEDICAL REASEARCH & INSTRUCTION
Proposed research plan, gathered and reviewed data and compiled complex statistical data
Conducted research activities in animal models, molecular biology and cell biology .
Prepared statistical tables and charts for compilation into manuals, handbooks and reports
Authored 20+ different papers in peer reviewed journals and presented at 10+ health conferences
Presented 20+ reports to teams of hospital and school administrators and boards of directors
Designed 5 research projects granted by provincial government
Supervised 3 courses for university students, provided lectures for various organizations on diseases, injuries, or conditions; prepared educational materials for public distribution
Provided 30+ consultations to health care professionals, community organizations, and others on specific disease, injury, or conditions
Developed 5 plans to determine availability and development of resources, facilities and services
Took initiative to write an English text book, redesigned the course and taught with PowerPoint making it easier for international medical students to understand the concepts and put them into practice
Joined emergency and preparedness response team for 24 hour availability to provide emergency medical care for SARs patients during outbreak providing immediate and effective treatment, resulting in zero deaths in the province
Organized and conducted research and analysis on complex issues, independently or under supervision; basic science (laboratory-based) research, literature reviews, needs assessment, environmental scans PROFESSIONAL EXPERIENCE
Director of Grace Health Retirement Inc 2012-Now
Research Associate 2010-2012
Department of Ophthalmology, Vancouver General Hospital (VGH), University of British Colombia, Vancouver, Canada
Research Fellow, Post Doc 2008-2010
McGill Cancer Center, McGill University, Montreal, Canada Research Associate, 2005-2008
Department of Otolaryngology, Case Western Reserve University, Cleveland, USA. Clinician & Researcher & Instructor, Department of Otolaryngology,Tokyo University,Japan 2004-2005 Clinical Doctor, Program Director and Principal Instructor, Beifang Hospital, Xi’an Jiaotong University 2000-2004 Clinical Doctor, Researcher & Instructor, Xi Jing Hospital, The 4th Medical University 1991-2000 Frank Zhang
4802 Beatrice st 778-***-****
Vancouver, BC V5N 1T5 ************@*****.***
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EDUCATION
Insurance License of British Columbia, Canada 2015 to Now Certificate of Medical Aesthetics Langara College 2014--2015 Certificate of Business British Columbia Institute of Technology(BCIT) 2013 Postdoctoral Research 2010-2012
University of British Colombia, Vancouver, Canada
Postdoctoral Research 2009-2010
McGill University, Montreal, Canada
Ph.D. training 2003- 2009
Case West Reserve University joint with Xi’an Jiao Tong University Cleveland, USA and Xi’an, China
GCP Certificate training 2007-2008
Clinical Research Associate Program, London, British Genetic Mouse research and hearing research training 2005-2006 The Jackson Laboratory, Bar Harbor, Maine, U.S
Temporal bone pathology and clinical training 2004-2005 University of Tokyo, Japan
M.Sc. Training 1994-1997
Fourth Medical University, China
M.D. Training 1985-1991
Fourth Medical University, China
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