Customer Service Manager

Princess Sneede

Saint Petersburg, FL

***************@*****.*** - 813-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Admissions Representative

Florida Career College - Tampa, FL - August 2011 to January 2016 Responsibilities: welcomes prospective students for interviews and campus tours. Make 150 outbound calls daily.to prospective students who have asked to be contacted. Conducts interviews in person and via the telephone, Prospective students in discussions concerning their interests, achievements and long-term goals. Helps students find the career programs that fit both their eligibility and personal goals. Works with other College departments to assure a smooth transition to college-life for the new student. Carries out day-to- day Admission activities such as recruitment and enrollment..Assist Admissions Director with training and shadowing of new employee.

Ennrollment Representative

Humana Ins. Co. - Brandon, FL - August 2006 to June 2012 Secured payments by screening insurance information for Self-paying Patients ; Verify patients requiring pre- admission from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions resolve delinquent accounts.update patient information as needed. Administrative Assistant /Leasing

Cutlass Arbour Apts - Tampa, FL - April 1992 to May 2005 Verify information on move-in and renewal leases information in the computer. Handles resident complaints in a prompt, courteous and efficient manner .report issue and follow up on work orders enter in Onesite software.. Record notices to vacate; interview resident to determine reason for vacating.Verify applications and process and in a timely manner. Prepare lease renewal and rental increase notices to be reviewed by Property Manager..Inspect units prior to move-in.Inspect apartments with new resident and complete appropriate forms.Update and maintain Utility Log.Answer telephone while maintaining courteous to residents and prospects..Accept rent and follow-up on delinquent payments. Assist Manager as needed. Material Handler.- Part time

United States Postal Service - Brandon, FL - December 1994 to January 1997 Sort of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas. EDUCATION

Associate in Business Administration

Hillsborough Community College - Saint Petersburg, FL 1988 to 1991

SKILLS

Word, Excel,

AWARDS

Mentor Of the year

2011

Excellant Customer Service Award

Team Mentor Of the Year

2009

CERTIFICATIONS/LICENSES

Family Support Worker, Labor Assistant, Therupetic Foster Parenting Child Care

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