Manager Customer Service

Professional Summary

Skills

Work History

R R

**** ********* ******** *****, ****** City, MO 64151 • Cell: 720-***-**** • ***************@*****.*** I am a young professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. I offer to bring extensive experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Possesses sound judgment and an ability to resolve problems tactfully and diplomatically. Addresses inquiries and resolves problems as they arise. Customer-oriented

Quick learner

Organized multi-tasker

Late-night shift availability

Good with Numbers and math

Skilled upseller

Accustomed to shift work

Dedicated team player

Restaurant operations

Able to lift 50+ pounds

Friendly and helpful

Valid driver's license

Point of Sale (POS) system operation

Fast and efficient service worker

General Manager/Local Marketing Coordinator, 04/2009 to 11/2012 Jersey Mike's Subs – Denver, CO

Implemented marketing strategies which resulted in 30% growth of customer base. Developed new process for employee evaluation which resulted in marked performance improvements.

Worked directly with corporate to achieve higher standards of training and to raise sales. Supported owners and corporate with daily operational functions. Curated efficient staff and upheld productive labor percentages. Administrative Assistant, 11/2012 to 10/2013

Rocky Mountain Vitamin Company – Denver, CO

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Completed data entry, tracked resumes and maintained the applicant tracking system. Screened all visitors and directed them to the correct employee or office. Processed client rebate reconciliation, reporting and check requests. Administrative Manager, 11/2013 to 02/2015

Benjamin David Griffiths Family, LLC. – Denver, CO Held oversight of office inventory activities, including ordering, requisitions and shipment receiving.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.

Oversaw personal and corporate travel planning.

Recruited, hired, trained and supervised administrative office staff of six. Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.

Foh Manager, 02/2015 to 04/2016

Ciro's Speakeasy and Supper Club – Tampa, FL

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Strategically developed effective marketing plans to increase sales and profits while managing costs. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Education

General Manager, 02/2016 to 08/2017

MacDill Air Force Base Fitness Center – Tampa, FL

Reduced and controlled company expenses by reevaluating annual budgets and focusing on loss prevention.

Prepared program operating budgets, budget reports and other financial performance reports. Drove the short-term and advanced promotional planning processes. Developed metrics and measured success in order to further penetrate the marketplace. Analyzed contract performance for bids, budgets and forecasts. Maintained up-to-date account distribution information. Assisted in the drafting of the budget for two different departments and monitored expenditures. Cultivated trust between Smoothie Spot and customers by implementing new loyalty programs. Shift Manager, 08/2017 to Current

The Station – Parkville, MO

Recruited and trained three new members of the guest service team. Greeted and welcomed all guests with a smile.

Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Consistently provided friendly guest service and heartfelt hospitality. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Reported to each shift on time and ready to work.

High School Diploma:

Paola High School - Paola, KS

Prerequisites:

Johnson County Community College - Overland Park, KS Bachelor of Arts: Education, n/a

Pittsburg State University - Pittsburg, KS

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